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“Family Stay in Paris”

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Novotel Paris Sud Porte de Charenton
Reviewed June 13, 2013

We stayed at this hotel because it is incredibly difficult to find accommodations in Paris (and Europe in general) when you're traveling with family. If you're a couple alone or with 1 child, not much of a problem. But try finding a stay for two parents and two children! I called a bunch of the hotels and said they can only accommodate up to 3 guests. I made the case that two children added up to 1 adult so they should be allowed but I was told NO. 3 guest max regardless of age. Is that crazy? Certainly not like the good old USA where the beds are large enough to accommodate a family of 4.

Well, we found Novotel Charenton! A gem! Great hotel, great service, and best of all... it caters to families and adults with kids! A real difficult thing to find in Paris and Europe. The meals were great. They even have X-box in the lobby for the kids.

And the staff will go out of their way to accommodate your requests and make you happy! That's a lot to say for Europe where customer service is defined differently from how it is thought about in the US.

Yeah, you won't be in the Eiffel tower's backyard and will take 20 minutes to get to the major tourist attractions, but the subway right underneath the hotel provides for easy inexpensive transportation to the major attractions. A small price to pay when you come back to a welcoming, comfortable, spacious and clean hotel with high quality staff that will make your wife and kids happy!

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank manikomio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 - 119 of 724 reviews

Reviewed May 29, 2013

Stayed here for 3 nights with 2 young children , not in the centre but great if you are driving as they have secure car park which we left the car in and used the Metro to travel around . Hotel for drinks and food is expensive but plenty of bars and restaurants on the same street , and the bakery in the shopping centre perfect for buying breakfast.

  • Stayed: May 2013, traveled with family
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1  Thank jamrhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

We went there for a weekend trip to Paris, arriving by car. The big advantage of this hotel is that they are pretty close (about 5 mins.) to the motorway A4 (Autoroute del'Est) and have a Metro station less than 5 mins. walk away. Additionally, they have an agreement with a nearby public parking where you can leave your car during the stay. As such, it was optimal for us, as we arrived by car to Paris, left it in the parking and visited the city via the Metro (it's about 20 mins. to the city centre).

The hotel has a quite modern style, rooms are mostly functional but offer enough space to sleep for a family of 4 (as we are).

Service is ok but we had the issue that there were not enough people to cope with the volume of guests apparently. We had to wait for more than one hour to get our reserved room and, sometimes, there was no one at the reception.

As for the breakfast (which was included in our rate, otherwise quite expensive), it had a good choice but somewhat limited in regards to cheese and cold cuts (just one sort of each).

All in all, we would stay at this hotel again, if we go back to Paris. And I recommend it to anyone who doesn't want to waste money parking in the inner city or paying the rates of hotel rooms closer to the centre.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank GermanTravelerFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Directeur général at Novotel Paris Sud Porte de Charenton, responded to this reviewResponded July 29, 2013

Dear Guest,

First of all, thank you for choosing Novotel Paris Charenton for you family trip. I am glad you globally appreciate your stay in my hotel and that you consider staying at this hotel again for a next trip in Paris.
Regardless of your good comments, I want to excuse us for the waiting time at the Reception when you arrived. Indeed, the holidays are busy period of tourism and every client needs more information than usually. As we care about each client, we spend time to answer every question, which can take time. However, we are aware that it is never pleasurable to wait, so please accept our excuses for this.

We hope to welcome you again in the Novotel Paris Charenton,

Best Regard,
Catherine GIRAUD
General Manager

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Reviewed May 13, 2013

Hotel is standard 4 star Novotel.
Even though it's not in the city center, location is great since metro station is 50 m from hotel. For example, you can reach Opera station in 20 min.
Breakfast is excellent with great variety of choices. There is also a kids corner.
Great value for money

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank twiksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

I choosed hotel Novotel Charenton because of its ballance between price and great location. I stayed there 3 nights during the trip to Paris with my brother in summer 2012. Location is good - access by undergroung - line 8 (violet) - is easy - the station Liberté is direct in front of the hotel - really only a few steps. Access by car should be also very easy, because Boulevard Péripherique is very near. And the hotel has also underground garage.

The hotel was for us great starting position for visiting city centre and all wonderful parisien sightseeings as well as for going for shopping. You can get to big shopping centre Ivry - with hypermarket Carrefour - by bus (2 or 3 stations, bus stop around the corner) or walk there - it is not far and it could be nice walk trip across the river Marme. Other shopping centre Bercy 2 is also very near. Small supermarket is situated direct next to hotel. Fast foods and common restaurants are situated in the street.

The hotel is large building and is situated in small square. The street was not much noisy. Entrance hall with reception desk has nice design. Receptionists were kind and helpfull as well as all other staff of the hotel. We were accomodated imediately. The hall provides are neccessary services and in addition to it in relaxing atmosphere.

The room is standard Novotel. It was relatively large room, perfectly clean. Furniture was new and nice. The room was well equiped - modern flat tv, air-condition with individual set up, wifi and high-speed internet. The bed was comfortable and sleeping was without any problem. They promise 4* level and it is 4* level.

The restaurant in the ground floor provides european cuisine and is above average. The breakfasts are excellent - wide choice, great quality. It should be pattern for all 4* hotels. From the restaurant is nice view to the garden in back side of hotel - nice relaxing atmosphere.

Only one problem we had was with late check-out on Sunday. It should be free of charge during the weekend. We didn't get this advantage automaticly but we have to ask emphatic.

I can recommend this hotel for business stay during the week as well as for stay with family during the weekend. If you don't require stay direct in heart of Paris it should be right hotel for you. Price is great, location not bad, services excellent.

  • Stayed: August 2012, traveled with friends
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1  Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2013

We had a 3 for 2 deal in this hotel and that made the price-quality ratio ok. We did not include breakfast because we did find the rates for the breakfast (compared to other hotels) a bit too much. (Located underneath the hotel you can get fresh croisssoints and bread at a baker.)
The room in the hotel was ok, clean and spacious enough if you only sleep there. Facilities to make coffee and tea are present and so is free Wi-Fi.
We did not see much of the staff as we did not make use of the breakfast and/or dining facilities, but staff we met was very friendly.
The hotel is very close to a metro station (Liberte) and shops where you can get food or drinks are in a mini-mall underneath the hotel and around the corner. It is also very easy to get there from the peripherique by car.
On our last day we were woken up at 6:30 by a fire-alarm. Apparently somebody had been smoking in a room. As we stood outside the building with a lot of the other guests, nobody of the hotel staff bothered to come outside and tell us what was happening or when it was safe to get inside. That is why I rate this hotel average, because the staff should be prepared to handle this. However, as a kind of compensation we could get our car free of charge out of the parking. And of course it is good to know that the fire-alarm does work!

Room Tip: You might want to consider a room at the back of the hotel. In the evening, local people gather arou...
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  • Stayed: May 2013, traveled with family
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Thank Arno V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Directeur général at Novotel Paris Sud Porte de Charenton, responded to this reviewResponded July 29, 2013

Dear guest,

Thank you for your taking some time to write us your feedback. I am pleased to note you general satisfaction.
Regardless, even if the fire-alarm did go off at 6.30 am because someone has been smoking in a room, it is not acceptable that no one explained the situation and reassures you. So please accept our apologies.

We hope to welcome you again in the Novotel Paris Charenton,

Best Regard,
Catherine GIRAUD
General Manager

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Reviewed May 2, 2013

Our family are traveling for a year around Europe (housesitting and such) we treated ourselves to 5 nights in Paris to see all of the sites and were happy to arrive at a very clean and comfortable hotel in a nice area of the city. The rooms are serviced daily and the staff are very helpful and accomodating. We have an 11 year old and a 15 year old and found the room spacious enough when we folded up the sofa bed each day.
We could buy extra groceries for snacks at the plaza just outside the hotel with a great bakery also located in the centre.
We loved Angelo restaurant in the square and ate their two nights on our stay (very friendly staff and reasonably priced delicious food).
We would recommend travelers to stay at the Novotel Charenton and catch the metro into the city..it is nice to be out of the hustle and bustle of the big city and come back to our neighborhood in Charenton.
Room 615

  • Stayed: April 2013, traveled with family
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2  Thank tueddel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Paris Sud Porte de Charenton

Address: 3-5 place des Marseillais, 94220 Charenton-le-Pont, France
Location: France > Ile-de-France > Val-de-Marne > Charenton-le-Pont
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charenton-le-Pont
Price Range: $102 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Paris Sud Porte de Charenton 4*
Number of rooms: 133
Official Description (provided by the hotel):
133 Rooms, car-park, convention, free wireless. ... more   less 
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Also Known As:
Novotel Paris Charenton Hotel Charenton-Le-Pont
Novotel Charenton Le Pont
Charenton-Le-Pont Novotel
Accor Charenton Le Pont

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