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“Noisy and service mystakes”

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Novotel Orleans Saint Jean de Braye
Reviewed August 10, 2013

We we stayed in this hotel for one night as a night step for our journey.
We reserved a few days before and asked for a quiet room. I'm expecting a quiet, cleanroom and good bed.
When we arrived it ssems that the rooms reserved was given to somebody else whose name started as ours. Well 15 minutes later the problem was solved and the desk person solved it with smile and offered us 2 drinks for the wait.

After we had dinner, nothing to say except that the billing was not correct (not our table and after they charged more than what it should).

The room was ok (except some markings on the walls and carpet). The bed was ok. But what disturbed me the most is that it was very noisy. I had the feeling that our obove neighbour was a Sumo. We hear everystep until midnight.

At the end for the check out we noticed that the two offered drinks were just one.
I will avoid this hotel until some refurbishing will be made.

  • Stayed: August 2013, traveled with family
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1  Thank cremedemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2016
Google Translation

Madame,Monsieur

Je vous remercie de votre commentaire suite à votre séjour passé dans notre hôtel Novotel Orléans Saint Jean de Braye.
Nous sommes effectivement situés à quelques minutes de la sortie d'autoroute, donc idéalement placés pour une halte.
Je vous remercie pour vos précieux conseils, sachez que notre hôtel est en rénovation, nous changeons également de concept, avec un restaurant plus agréable et un gourmet bar aux saveurs italiennes.
Nous vous attendons pour un prochain séjour.

Très sincèrement

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63 - 69 of 475 reviews

Reviewed August 2, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Jengala
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management response:Responded July 13, 2016
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 5, 2013

We stayed here with family on our way through to the south of France and this hotel was ideally located from the main route through. Although you have to deviate slightly it was well positioned and easy to find. We booked a family room which was the best price we could find in the area and children under 13 eat breakfast for free. Bar staff were friendly, although drinks weren't cheap, room was clean, large and comfortable. Breakfast was your usual mixture of cereals, yoghurts, fruit, ham, scrambled eggs, sausages, bacon, croissants, pain au chocolat etc.
Late check in which us very helpful and I always know what to expect with Novotel. Would use again.

  • Stayed: May 2013, traveled with family
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1  Thank Bobo_lobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2016
Google Translation

Madame, Monsieur,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Orléans St Jean de Braye. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Sachez que notre hôtel est en rénovation, nous changeons également de concept, avec un restaurant plus agréable et un gourmet bar aux saveurs Italiennes.
Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame,Monsieur, en l’expression de nos sentiments les meilleurs.

NAIMA Responsable Clientèle

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Reviewed June 3, 2013

Easy enough to find just off a main road network.
Private parking but not secure but it was still good.
Service was ok on check in and check out not friendly as you normally get.
Room was good size but we paid for an upgrade, the bed was normal in size not the most comfortable, the minibar was chargeable even though we booked a room with a free minibar or the description when booking may have been a bit misleading. It was a cold night but the room was too hot, for the stars this place has it should have air conditioning but we had to open the window all night and had a poor night sleep, neither of us had much sleep, then the entrance to the shower which was a nice shower but the tray on the entrance was a bit dirty and also needed work around the tray with fresh silicone.
We looked at the menu but it was expensive so we went out.
Ok hotel but poor from Accor who's hotels we stay at frequently, the Mecure seems much better in this price.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Infinity-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2016
Google Translation

Madame, Monsieur

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Orléans St Jean de Braye.
Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes.
Étant en pleine rénovation globale de l'établissement, nous serons équipé d'une vraie climatisation, avec air conditionné.
Situés à quelques minutes de la sortie d'autoroute, donc idéalement placés pour une halte.
Je vous remercie pour vos précieux conseils, sachez que notre hôtel est en rénovation, nous changeons également de concept, avec un restaurant plus agréable et un gourmet bar aux saveurs italiennes.
Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

Naima Responsable Clientèle

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Reviewed December 29, 2012

Our group traveling to Spain stayed here on an over night stop over both on our way and on our return,on both occasions,the staff were polite and accommodating, The food well cooked and well presented. The bedrooms were clean, of a good size, beds very comfortable which is why some in our group slept in !! Rooms had tea/coffee making facilities,

  • Stayed: December 2012, traveled as a couple
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Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2016
Google Translation

Madame, Monsieur,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Orléans St Jean de Braye. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Sachez que notre hôtel est en rénovation, nous changeons également de concept, avec un restaurant plus agréable et un gourmet bar aux saveurs Italiennes.
Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame,Monsieur, en l’expression de nos sentiments les meilleurs.

NAIMA Responsable Clientèle

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Reviewed October 22, 2012

Visually it's a hotel of contrasts. On arrival, the outside of the building looks dated, faded and tired. Reception, however, appears to have had some sort of a makeover in the not too distant past in typical Novotel fashion. It's not going to set your pulse racing but it's functional. The lift to my room on the top floor was very clunky and didn't inspire too much confidence. Nor did the communal hallway leading to my room. Quite frankly it smelt rather unpleasant - a curious combination of food, cleaning products and damp dog.
My room couldn't have been more different. The living area was spacious and fairly well equipped, the bed very large and extremely comfortable. The bathroom felt new and fresh.although the box-room loo was a bit of a let down compared with the rest.
For all of its (many) failings, it wasn't a bad stay at all but, compared to many other places I have stayed on this particular trip, it was very overpriced. Novotel isn't really my thing - I was only staying there because a client had made the booking on my behalf. Will I be back? Not if I can help it.

  • Stayed: October 2012, traveled on business
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Thank JonStroud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

My wife and I stayed for one night on our way from Carcassonne to Calais. We found the hotel staff helpful and courteous and our evening meal in the hotel restaurant was well presented and beautifully cooked. The rooms are well appointed and clean, and there is ample free parking.

  • Stayed: September 2012, traveled as a couple
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1  Thank ebearLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Orleans Saint Jean de Braye

Address: 145 avenue de Verdun, 45800 Saint-Jean-de-Braye, France (Formerly Novotel Orleans Charbonniere)
Phone Number:
Location: France > Centre-Val de Loire > Loiret > Saint-Jean-de-Braye
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Saint-Jean-de-Braye
Price Range: $76 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Orleans Saint Jean de Braye 4*
Number of rooms: 107
Official Description (provided by the hotel):
The Novotel Orleans Saint Jean de Braye is a hotel close to the A71 and the A19, 10 minutes from the center of Orleans and in the heart of the Orleans Est business park. It has 107 modern rooms, as well as multi-purpose meeting rooms, and is the perfect location for your business trips or relaxing family breaks, with a wooded park, a pool, a terrace and outdoor games. The Novotel Cafe offers contemporary catering. Free car park. ... more   less 
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Also Known As:
Novotel Orleans Charbonniere Hotel Saint-Jean-De-Braye
Saint-Jean-De-Braye Novotel
Novotel Orleans Saint Jean De Braye France/Saint-Jean-De-Braye

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