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Reviewed September 12, 2018 via mobile

I was travelling with my children on a trip to Spain. I chose this hotel to stop on 5he way there and back. Such a lovely place. Lovely little balcony. Rooms a little dated but very clean. Shower the water just wasn't hot enough. Did report. Breakfast was great. Lots of choice even for the little ones. We stayed in the same room both visits. We would definitely stop here again. Staff were all friendly and helpful.

Date of stay: August 2018
Trip type: Traveled with family
Thank emmaponcin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmt_HR_, Responsable relations publiques at Mona Lisa Neris, responded to this reviewResponded September 13, 2018

Dear Emma,

We're deeply moved by your comment : thank you for sharing your experience with our staff and our community !

We were very happy to host you and your children in our 3 star hotel, and the Néris staff thank you for noticing the quality of their services.

We won't forget your note about the water temperature, and we'll check that as soon as possible.

We hope you had the time to enjoy the delights of our charming city of Néris-les-Bains, and that you'll do us the honor of visiting us again on the holiday route !

See you soon,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2018

Very large and old hotel, very charming. In the middle of a beautiful village with a casino, theatre and thermal springs. The room was simple but convenient with views on the casino. Nice restaurants nearby.

Room tip: double room
Date of stay: August 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank 255petrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmt_HR_, Responsable relations publiques at Mona Lisa Neris, responded to this reviewResponded September 12, 2018

Dear guest,

Thank you very much for sharing this comment on our charming Néris hotel with our team and our future guests !

We're very pleased to see that your trip was perfectly romantic, and that you enjoyed the little city of Néris-les-Bains. The thermal springs are indeed really nice ;)

We'd love to host you again in our 2 star hotel, and you're welcome to come visit us at other times of year, to explore the city in other seasons !

See you soon,

The Management

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Reviewed September 7, 2017

having read the previous reviews,we booked via brittany ferries ,however every thing was just average ,certainly not fine cuisine nor helpful reception .we asked for two proper bath towels as there was nothing but two worn out hand towels
.two hours later nothing arrived so we asked again ,lo and behold the helpful young lady turned round and took them out of the cupboard behind her, thanks,

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sup_Me, Responsable relations publiques at Mona Lisa Neris, responded to this reviewResponded September 8, 2017

Dear Confit,

thanks for sharing your experience at Hotel Néris, our 3 stars establishment of Néris-les-Bains.

Even if your review express a global satisfaction, you submitted us some remarks that retained all our attention. We're sorry to note that you encountered some disagreement with the lack of towels in the room at your disposal. We also regret to note that you didn't enjoyed your experience in our restaurant.

Our team is recognized for her kindness and helpfulness, that's why we're surprised by your words. We'll talk about it internally.

Hoping that you enjoyed the great location of our establishment in Néris-les-Bains, and the comfort of your room.

We'll do our best to satisfy you if you agree to renew the experience.

See you!

The General Direction

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Reviewed August 9, 2017

An excellent hotel with friendly staff and clean and comfortable accommodation. It is situated in a lovely French town and there is an excellent brasserie along the street from the hotel. However luckily it was fully booked so we had an evening meal we in the hotel restaurant which was amazingly delicious and of the highest quality French cuisine.
I would definitely recommend this hotel to friends and family

Date of stay: July 2017
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank geoffp_bourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sup_Me, Responsable relations publiques at Mona Lisa Neris, responded to this reviewResponded August 11, 2017

Dear Geoff,

Thank you so much for your kind words following your stay at the Néris hotel.
Your feedback is much appreciated and we are glad to see you enjoyed the hotel and its surroundings, as well as our restaurant and French cuisine.

Our staff will be more than happy to welcome you again in the future if you stop by Néris-les-Bains!

Kind regards,

La Direction

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Reviewed August 8, 2017

Site very clean. Pool great . No problem with getting a lounger or umbrella. Staff very friendly and helpful. The site is quite packed in but and they do not do cooked food. However apart from that there are beautiful views of the mountains a nearby river and sirico but a sort walk away.

Date of stay: July 2017
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank bill c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sup_Me, Responsable relations publiques at Mona Lisa Neris, responded to this reviewResponded August 9, 2017

Dear Bill,

thank you for sharing your satisfaction at the end of your stay at Hôtel Néris, our 3 stars establishment of Néris-les-Bains!

We're please to note that our service perfectly complied with your expectations. It's also a pleasure to note that you enjoyed some relaxations times in the pool of our partner.

Your remark is taken into account, and we hope having the chance to count you again among our guests, during a next trip in the center of France.

See you!

The General Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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