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“Used restaurant only - but superb, a great experience!”

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Chateau Isabeau de Naujan
London, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Used restaurant only - but superb, a great experience!”
Reviewed September 1, 2010

We only used the restaurant for a special family dinner, but it was a wonderful night. We were warmly welcomed and well fed with great food and fantastic wine. Service was a little slow initially, but that's because the one man appears to be maitre d', waiter, sommelier and general manager. However it was delivered with a smile and warmth, so all was forgiven, we relaxed and had a lovely meal enjoyed by all. (The location itself is of course simply beautiful.)

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank mpuddick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 reviews from our community

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    6
    2
    9
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
davetm
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 28, 2008

The hotel is more of a tired B&B (broken furniture, no manned reception desk, no bar, no room service etc.) but at an expensive hotel price. It is not worth the money.

Sadly the rooms were very tired, and the lack of service and basic facilities left us very disappointed, we would not go back.

If you're looking to stay in a Chateau this is not the place for you.

We tried to complain about the room (there was a cracked table, mould in the shower, a missig light) but there was no one on reception. The restaurant staff tried to help but were unable. Even though we had opted for a refurbished room it was still very poor.

Our booking confirmation stated that braodband was provided free but when we asked for this they insisted that their policy had changed and it was now circa 10 euors a day. After 15 minutes they finally gave it to us at no cost but they were very agressive in the process.

We asked for a reduction in the rate but they then threatened to call the police if we didn't pay in full even though they didn't provide the facillities that you would expect from a hotel.

Avoid at all costs. There are some fantastic small B&B's at half the price. If you want the true chateau experience then it's worth paying the extra but don't go for this as you will be disappointed.

  • Disliked — Rude and agressive staff
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Chateau Isabeau de Naujan

Property: Chateau Isabeau de Naujan
Address: Domaine de Naujan, 33420 Saint-Vincent-de-Pertignas, France
Location: France > Nouvelle-Aquitaine > Gironde > Saint-Vincent-de-Pertignas
Amenities:
Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Saint-Vincent-de-Pertignas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chateau Isabeau de Naujan 3*
Number of rooms: 12
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