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“Mixed feelings!”

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TUI SENSIMAR Los Gigantes
Certificate of Excellence
Reviewed February 12, 2009

This was our second visit to this hotel having stayed 2 years previously. Room very good. Room cleaning very good. Lifts erratic. Worth paying for expensive sea view having experienced TJ music bar previously. Reserving sun beds still a problem. Food - a good choice but some was of poor (catering) quality. Tea/coffee poor and hot water not hot enough. Juice terrible and sugary. Waiter service option was very poor lots of food being returned though the waiters did their best. Waiters were generally helpful.
Lots of sickness (I had a two day bout as did a friend) Many people discussing sick partners. Some practices in the dining room are not helping, most are mentioned in previous reviews.
It would be interesting to hear a medical opinion on airbone island wide cause - we have been visting the area for years with no previous problems.
Location is as lovely as ever -recommend the Oasis Club for cheap excellent coffee with a view! Also Luis Bar in the square for coffee and/or evening drink!
Still worth visiting for winter sun probably self cater next time!

  • Stayed: January 2009
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1  Thank Retired04_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,165 - 2,171 of 2,465 reviews

Reviewed February 5, 2009

Well, this hotel is quite an experience, and you definitely need to keep your sense of humour to survive it.

1) the ear shattering racket from TJ's (the bar which is alongside the hotel) starts at 9.30pm until late. Ear plugs are a definite must.

2)The queue of elderly men, sent down every morning at 7am by Hyacinth Bucket look alikes, secure their favourite sun lounger that they have used for the past 20 or 30 odd visits. This provides endless amusement to the ordinary guest.

3) The waiters appear to have been trained at the 'Manuel' school of customer service. They are surly and clumsy. One managing to smash my wine glass into tiny pieces as he poured the wine. Others daily dropped and broke various items of crockery. The crockery and cutlery in the dining room is not very clean either. Be warned that the lights in the dining room go out at regular intervals during dinner, whilst waiters shuffle out with birthday/celebration cakes etc., Four times during one meal was the record whilst we were there.

4) There was a serious outbreak of sickness and diarrhoea whilst we were there. The hotel management and reps tried to play this down, but all the guests were talking about it and several elderly guests were hospitalized. Hardly surprising considering the lack of cleanliness in the dining room plus some of the staff who replenished the food onto the serving trays, picked the food up with their bare hands.

5) Although the Maitre'd was most welcoming, shaking hands and kissing cheeks, maybe not such a good idea during such a sickness outbreak. Much more useful would be a cleansing gel on entering the dining room.

6) The lifts occasionally worked but did not necessarily arrive at the floor you had selected, and if they did, sometimes the doors opened, but sometimes not. They are very small only take 6 people and because the majority of guests are elderly they need them even to go up/down one floor. You could definitely walk quicker.

7) We love Tenerife and have visited different hotels and areas on numerous occasions. However, we will not be returning to this particular hotel until the management changes.
We were very lucky with the weather so overall had a reasonable break.

Stayed: January 2009
2  Thank anonSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2009

We stayed at this hotel (Party of six) at the end of January after a week's wonderful cruise on Thompson Celebration which could not be faulted. Our experience at the hotel was totally different with poor service and food that was well below what we were led to expect. The hotel itself was very good with an excellant location. However the staff in the restaurant were surley and unhelpful whilst the food was of a low standard, insipid soup, undercooked chicken and pork. We ate in for two nights to give them a second chance but to no avail. We then decided to give the waiter service option a try but it was like eating a speed meal ( less than an hour for four courses of poor quality). If the deserts were home made I'm a dutchman! In addition the waiter stood over our table as we finished to get us out with our still full wine glasses. We ate out for the next four nights ( Steak house next to Route 66 bar was very good) which was just as well as there was an out break of sickness and diarrhoea of which we were given no information and no advice on precations. Hand sanitation should be implemented before entering the dining room as on the cruises. Although the garden room was of a good standard we were awakened each morning at 7am by noise from the dining room which was directly above. On the plus side the small pool was excellent for sunbathing and relaxing.

Thank WOODBURNGOLFER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2009

Waiting for god is how the locals describe this hotel, and boy are they right.

Some of the guests are so old it is rumoured they helped the Pharoehs build the great pyramid of Giza.

If you are in your mid-sixties then you are too young for this place.

When we were there part of the half board package was the winter vomiting and runs bug. Thomson holidays were doing a buy the holiday get the bug free. Ambulances were coming and going regularly and we heard that the local doctor had retired a very rich man because of the bug and the age of the clients. We even saw one very sick client being carried out of the dining room.

It is believed that next year's Thomson brochure will include the percentage survival rate at this hotel. !!!

It is obviously popular with very old and less discerning guests as there are many who return. After 50 visits you are included in the Hall of Fame where your photograph is put on the hotel wall.
However you do have to prove your sanity when you re-enter the UK.

The pool area is not openned until 8am. However from 6am a queue of towels starts at the door and snakes through the reception into the dying room( lounge). At 7.55am. the old people join the queue, collect their towels and as the door opens zimmer frames and other aids are thrown aside whilst they dash round the pool areas with armfuls of towels.(There are bits of bady parts and broken dentures scatter all over the place!)

It is the sometimes restaurant( Only place I've had mud disguised as coffee)
Sometimes the waiters clear the table between courses
Sometimes at breakfast the cups and glasses are not chipped
Sometimes you think the food will be good(some hope)
Sometimes when you press the button for orange you get grapefruit.
Sometimes you get a clean table cloth
Some times when guests go to the buffet they have to be led back to their table by waiters as they have forgotten where they are sitting.

The bar is interesting with the 'raves'
Sometimes in the evening takings must just exceed 50 euros.
Of course with this much drink in then and the beat, beat, beat of ROLL A ROLL A BALL and I'VE GOT A LOVELY BUNCH OF COCONUTS it can all become a bit too much.

THE LA-DE-DAH-DE DARLINGS
Unfortunately there are lots of these. The Hyacinth Bucket's in their chic Matalan outfits and the men in their Farah trousers.

Never beforehave we been anywhere where they charge you to swap books in the library.

When you finish the holiday the hotel director, who is also very old, sees you off on the bus. We belive this was to make sure you are off his premises before you die.

In conclusion it is not that bad if you have low expectation, don't want good food and are peparing for your stay in a geriatric ward.

  • Stayed: January 2009, traveled as a couple
    • Value
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5  Thank unwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2009

Spent the new year at Los Gigantes and had a wonderful time would like to thank all the staff in the hotel for their efforts on New Years Eve, the food in the Gala Dinner was excellent. I would also like to thank Clare and Lewis the entertainments team for all their efforts with the daily games and quizes, they seem to have taken a lot of flack from other reviewers but in my opinion did a wonderful job. Look forward to seeing Clare on X Factor !!!

  • Stayed: December 2008, traveled with friends
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1  Thank TTLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2009

We decided on a Christmas get a way- a late decision with many of the special deals gone. Three days prior to us booking, I found the hotel on Thomson gold couples- it was an absolute bargain with all the trimmings for new year included!
The hotel is in a prime location in Los Gigantes- with a lovely harbour and safe environment ( Quite quiet if you want a party rave- but saying that some of the small bars had excellent entertainment over the festive period) Better than the hotel- although the group on New years eve were very good.The town square celebrations on new years eve were an enjoyable experience.
Hotel accommodation- we stayed in the standard rooms- which were more a three star accommodation( beds rather firm and needed re-newing). Food- was very good with lots of choices. If you are staying for one week- book the silver service restaurant- very soon as there are only 20 places- for each sitting and, very few people dined at 6.30.
Pool area and patio, very pleasnt with comfortable sun longers and unbrellas. Still the same sun bed ritual- for those who get up at the crack of dawn and position their towels-in prime spots!
We enjoyed the week of sun and relaxation, and would return for a week, in the winter- 80c!
Good hotel- friendly staff and location.
Down side- the euro> pound exchange!

Stayed: December 2008
2  Thank sungodtenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2008

We returned yesterday from a weeks stay at Los Gigantes Hotel to celebrate my birthday and avoid the run up to xmas. Since our last stay the rooms have been updated, food as normal in hotel was fantastic.

We had a sea view this time which enabled us to watch the sun set and take advantage of the late afternoon sun. The rooms were cleaned daily with fresh towels. Staff were friendly on all occasions and we would like to express our thanks when one of our party was taken ill on the evening of my 40th and rushed to hospital - the staff were fantastic offering any help they were able to from contacting the hospital for updates to taking food to the room upon discharge from hospital.

The weather was not the best we have had in previous years in December at Tenerife but we had a great holiday. We had a relaxing time, yes entertainment not the best but lots of other places to go if you want, we walked over to next resort to see 'old dogs, new tricks', in Route 66 (if you wondered where they went too - used to play at TJ's just outside hotel) also had a couple of good evenings in Highland Paddy Bar. Also had a lovely meal in Khrisners Indian restaurant.

The usual towel reserving safari was quite tame (probably down to the weather).

The resort seems to be getting quite pricey most of the stuff for sale in the surrounding area is cheaper at home at the moment - had to go next resorts for the better deals on the basics ie alcohol and fags etc.

Overall the staff make this hotel if you want peace and quiet it is the place to go and helps if you can avoid the rudeness of some guests that think because they are old rule the place esspecially when they need to feed .

Good place to do nothing much ;-)

  • Stayed: December 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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2  Thank Jay40Hampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR Los Gigantes

Address: Calle Flor de Pascua, 8, 38683 Acantilado de los Gigantes, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Acantilado de los Gigantes
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Acantilado de los Gigantes
Price Range: $98 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI SENSIMAR Los Gigantes 4*
Number of rooms: 225
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Also Known As:
Los Gigantes Acantilado De
Los Gigantes Hotel Tenerife
Hotel Los Gigantes Tenerife
TUI SENSIMAR Los Gigantes Tenerife, Spain

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