We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Mis-advertised and generally quite poor” 2 of 5 bubbles
Review of Sensimar Los Gigantes

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Sensimar Los Gigantes
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Mis-advertised and generally quite poor”
2 of 5 bubbles Reviewed July 1, 2013

We have just returned from Hotel Los Gigantes and we are pretty disappointed. The first thing to note that this hotel is advertised as a 'couples' hotel by Thomson, with lots of shiny photos of young happy couples relaxing on sun loungers. Unfortunately unknown to us at the time of booking, the hotel used to be a Thomson 'Gold' hotel and hasn't shed this image yet (has anyone actually told the hotel?!). The hotel is definitely for the older generation, as is the resort as a whole. I have no doubt over time the resort will change as the clientèle changes, but the bars and facilities still have older folk in mind at the moment. We did want a quiet getaway, but the entertainment on offer at the various Brit-pubs (almost the only choice, 80% of the bars are British style pubs) around is definitely designed older visitors.

Los Gigantes as a resort is just 'ok', with a lack of traditional tavernas or restaurants, and just 7 or 8 of tourist 'huge menu' restaurants. As mentioned earlier,the British bars are ok if that's your type of thing, but they mostly have terrible entertainment every night (Neil Diamond/Tom Jones tribute acts etc). There is only a small black sand beach to the side of the port, and no 'promenade' or beach front for walking along the coast.

As for the hotel, it's really not as nice as Thomson are trying to promote. The rooms have been redecorated to give the image of quality, but it's a bit of a facade, at first you think they are aesthetically ok, but after a while you start to notice that they haven't been finished very well at all. The beds, blankets and pillows are from before the renovation, so are still pretty bad, plus the bathroom still has the old bath in it. Some of the floors haven't been redecorated fully either; the rooms on Level 7 still have the old tiled floor rather than the laminate flooring. The walls still are just the same old artexed-style 1980s finish, with a sloppily finished coat of paint.
The main problem though are the electrics! They didn't bother changing any of the electrical infrastructure in the rooms after redecoration, so we had a variety of problems. When we arrived late on the first night(No champagne and porters for us, just told our room number and that there will be food in the room for our dinner; there was none), and went to bed, we noticed the fuse box was making a loud noise, with the only way to get any sleep was to completely turn the electricity off in the room. We got moved to a different room the following day, and then noticed that the air con thermostat would occasionally start sparking everywhere! This was then fixed (quite quickly at least, probably as it was a fire hazard!), but we had a few other power cuts due to other rooms on the corridor short circuiting.

The food in the buffet restaurant isn't to a very high standard at all, compared to other hotels we have been to. All the hot food is incredibly over-salted to the point of being inedible (even simple vegetables like broccoli was over-salty!). The cold food had the opposite problem: it was completely bland. The choice of salads they would create every was just bizarre too, combining food that should just not ever be put together. The deserts were all cheap, tasteless and bought in, except a sponge-style desert that was created daily (which was actually ok). The bread wasn't very fresh, and the choice was pretty terrible. Breakfast was average, with the fresh fruit and the freshly prepared omelettes being by far the best choice. The other hot food was,again, incredibly salty. The waiters in the restaurant weren't very nice, always rushing around without paying any attention to you at all. Sometimes they would bring your drink, then notice a table needed clearing, and walk away without even opening your bottles. The waiters did seem to pay slightly more attention to the older guest, probably as they knew who tipping golden-geese were!

Once per stay, you can attend a table-serviced dinner in the upstairs restaurant. The food again, was pretty average, although no where near as bad as the buffet. It is a 5 course set menu, and my wife doesn't eat meat so we let the waiter know at the start of the meal. He still brought out the meat for her though! We let him know again that she doesn't eat meat, so he took it away and replaced it with a slice of cold sloppy veggie lasagne they had just scooped up from the buffet downstairs! It was pretty horrible, so she didn't eat it, then the waiter starts shouting at her like it was her fault, asking what she want instead ("WHAT DO YOU WANT?? DO YOU WANT SOME RICE WITH VEGETABLES"), completely embarrassing us in front of the other diners in what was a very quiet external dining room. Not so good. It seems like if you are a vegetarian ,they'll just serve you items from the buffet instead, so you might as well just go there!

Positives? Well, the pool area is nice however,and very quiet with no children screaming and running around! There always was access to sunbeds and the pool bar waiters were very attentive and pleasant.

Just as a direct comparison, our flight was delayed 24 hours on the return leg, so Thomson placed us in the Arona Gran Hotel,Los Christianos. What a complete difference! The hotel hasn't been renovated but is still much better in most areas (except the pool area, which was crowded at the Arona Gran). The rooms were better, even though they were older, and the food was on a completely different level! Even though the hotel has to cater for twice as many residents,the buffet was heads and shoulders above Hotel Los Gigantes. Fresh, amazing variety of hot food, salads, fresh bread, cheeses, all actually seasoned correctly.

I won't be returning to Hotel Los Gigantes and wouldn't really recommend it to anyone under 60 or with working tastebuds. Maybe if you'd paid closer to £300pw it might be ok, but at the price of anywhere upwards of £450+ pw it's just not worth it when there are much much better hotels available.It's definitely got the veneer of a 4* hotel, but is really 3*. I hope this review has come across as an objective view of the hotel from perhaps, slightly younger reviewers (i.e the new target market for the hotel, early 30s), rather than a subjective rant!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,193 reviews from our community

Traveler rating
    870
    827
    301
    112
    83
See reviews for
99
1,813
43
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (960)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bath, United Kingdom
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

I booked a week at this hotel for myself and my partner, as a birthday treat. It was fantastic, the reception was manned 24hrs and were extremely helpful, the staff were magnificent, warm and friendly and could not do enough for us. We had champagne delivered to our room, compliments of the management, because my partner had stayed here before. The food was very good and so much choice at all times. A surprise on my partners birthday was a birthday cake delivered to our table by a chorus of singing waiters, it was brilliant. The room was perfect......lovely sea view, and everything in the hotel was so clean, would definitely stay here again, possibly for ten days next time. Our holiday was arranged by Global West Travel of Chippenham Wiltshire, who were
so helpful, I have used them before, and would recommend them to anyone in the Chippenham area, they are first class.

Room Tip: You must have a sea view, it is great.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trevor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enfield, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 26, 2013 via mobile

Just back from a wonderful week here. Didn't pay for sea views - who needs them when you look out onto the cliffs and sweet village. Rooms spacious - staff polite - bar staff efficient - food excellent with plenty choice - pool areas are lovely. Only down side was Spa where some areas were out of order.
Lovely walk from hotel to next village around the coast so no need to take the bus as many seem to do.
All in all was a wonderful relaxing week apart from strenuous walk down from Masca - was well worth the painful legs next day. Go book with the German lady called Angela down by the harbour.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank 2AgeingWalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

We've just returned after 2 weeks at this hotel which has been refurbished to a high standard, both the rooms and the public areas. A few things stood out from the start, not least to be met on arrival (late) with a glass of wine, and run through of the facilities etc., while our cases were taken up to our room by a porter! We arrived too late for an evening meal but we were provided with a cold meal in our room - a first for us! The reception was manned 24 hours, and staff were always helpful and pleasant. It's also worth mentioning that there are 3 Thomson's reps based at the hotel, not just the usual occasional visit.

The restaurant is large and again staffed with very friendly waiters - always welcoming and helpful. I found a big selection of food to eat (self service) at both breakfast & dinner (we were half board), but now for the minor issue with food for my wife - a vegetarian/vegan. We normally go self catering for this reason, i.e. hotels don't cater enough for veggies. Although she found enough to eat, it was usually a struggle, the vegetarian section was tiny compared to the food containing meat or fish. It was a pity that in many cases the chef had decided to put meat or fish in a basically veggie meal like pasta and rice dishes so ruling out a meal she could eat. That said, each couple were entitled to a pre bookable, waiter service meal in the upstairs restaurant, so she spoke to the head chef beforehand to make sure she got a vegan meal which was OK.

Just a note on the noro virus problems a few months ago, to follow up a comment by a previous reviewer - "the Manager insisted on shaking everyone's hand as they entered the restaurant" - this now seems to have stopped and also everyone used hand steriliser entering the restaurant. Anyway we were never ill and never heard of any one else affected. Perhaps they took note of the review!!!!!

All in all a memorable experience and well recommended!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Sheffielder36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

Just returned from a 11 day stay at this hotel,what a difference.We have stayed at this hotel before many times before but this time the hotel has changed dramaticly for the best.The hotel decor is very modern starting with the bedrooms with glass balconies right down to the sea pool area.The whole hotel has been lifted to new heights with bright white walls and glass balconies everywhere making it feel,and is spottlesy clean.The food was very good,varied selection of international dishes.The staff,well what can you say, excellent ,from maid to manager.If i can find any fault it has got to be the evening entertaiment,we found it well below standard for a 4* hotel.Now to the important bit,there is no evidence of any kind of bug,never mind the so called NOVOVIRUS so if you have been reading other reviews regarding this issue let me put your mind at rest,there are no Bugs Here. So go on book this hotel and enjoy wonderfull holiday.

Room Tip: Room 406 is a good bet.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 22, 2013

My girlfriend and I stayed at this hotel for a week from the 14th June. We had a wonderful holiday but there are some areas of the hotel that do not match the 4 star rating.
Firstly we booked through Thomson as were tempted by the "Couples" element to the holiday, however we found that this former Thomson Gold hotel was very much aimed at "retired couples" rather than younger couples as illustrated by the brochure.
The 3 millilion Euro transformation has made the hotel very attractive and the rooms are well finished to look at. However we found the beds and especially pillows to be terrible. We had 2 single beds pushed together and it was clear that these mattresses pre-dated the renovation and were extremely cheap, the pillows we very lumpy and the quality of sleep at the hotel was poor.

The pool areas are stunning with plenty of sun loungers there are two very good sized swimming pools one salt water and the other chlorinated. Unfortunately there is no music playing around the swimming pool and the day time activities are limited. Admittedly we did spend most days out of the hotel on trips.

The night time entertainment is very repetitive with the same lady singing most nights, it is definitely aimed more at the older clientele than the younger which was a shame as we spent most nights going to the local bar Route 66 which is much better. The drinks in the hotel are a little on the pricey side too so there was very little motivation to stay in for the evenings.

The food was of a very good quality and the show cooking was a bit of fun. They have a "fine dining" restaurant which was enjoyable (you get one meal per visit/week). The waiters are attentive and offer table service for drinks.

There were a few other points that made the hotel feel more like a 3 star than a 4 star;
1. Had to pay for use of the room safe
2. Had to pay deposit for pool towels
3. There was no room service offered
4. No free internet in guest rooms (was 7 Euros a day for "Premium Internet")

All in all we had a great holiday that would have been improved if the beds had been better and there had been more younger couples to relax with in the evenings.

Top tips would be:
1. The non-sea view rooms get wonderful morning sunshine and you have a wonderful view the harbour (we were on the 3rd floor), it might not be worth the extra money to have a room on the other side of the hotel.
2. If visiting Loro Park or Siam Park then use the public buses. A Bono Ticket (card) can be bought from tobacco shops which saves a fortune on the travel.
3. If going on a dolphin and whale trip then go down to the harbour and take the 15 euro Marina Princess Dos trip that leaves at 11.30AM as this is the best value for money, it lasts for 2 hours and you are guaranteed to see whales and/or dolphins and get to see Masca bay and have a 15 minute swim in the sea before returning.

Would recommend the hotel if getting a good price (we paid about £450 for the week and felt we had good value for money). NB Tenerife is not the cheapest place mainly down to the weak Euro.

Room Tip: The non-sea view rooms have a good view and you can still see the harbour! Plus the morning sunshine...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Chrisaslett1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

My husband and I stayed here for a week during which I celebrated my 60th birthday We really liked the improvements that had been done especially the glass balconies and the new layout of the public areas. The hotel was very quiet and probably only half full so there was no need to reserve any sun beds around either of the pools or the sun terraces. The waiters were all very helpful and the food was lovely always something nice cooked on the show cooking area with plenty of choices elsewhere, the restaurant now has an outside area which is very popular. Our room was on the 6th floor overlooking the town and the cliffs but also having a view over the marina and it was lovely to sit in the shade after a hectic day of sun bathing watching the world go by, we didn't want a sea view room for which there is a supplement as we feel the town view is the better option. We found a lovely bar where the local Dorado was only 1 euro a pint 'Green corner' and the shop in the church square where a large slice of cake and coffee was 3 euro. All the staff worked very hard and the hotel was spotlessly clean. We were pleased we returned and saw no sign of any illness and we hope to return again 'out of the illness months'

Room Tip: A high floor overlooking the town
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank maz-131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Acantilado de los Gigantes
0.2 mi away
Royal Sun Resort
Royal Sun Resort
#1 of 3 in Los Gigantes
4.5 of 5 bubbles 1,117 reviews
2.8 mi away
Gran Melia Palacio de Isora Resort & Spa
0.8 mi away
Be Live Family Costa los Gigantes
Be Live Family Costa los Gigante...
#3 of 10 in Puerto de Santiago
4.0 of 5 bubbles 4,718 reviews
Show Prices
Show Prices
Show Prices
15.9 mi away
Spring Arona Gran Hotel
Spring Arona Gran Hotel
#3 of 14 in Los Cristianos
4.5 of 5 bubbles 3,147 reviews
0.2 mi away
El Sombrero
El Sombrero
#2 of 3 in Los Gigantes
4.0 of 5 bubbles 431 reviews
0.2 mi away
Ona El Marques
Ona El Marques
#2 of 3 in Santiago del Teide
4.5 of 5 bubbles 241 reviews
Show Prices
Show Prices
Show Prices

Been to Sensimar Los Gigantes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sensimar Los Gigantes

Property: Sensimar Los Gigantes
Address: Calle Flor de Pascua, 8, 38683 Acantilado de los Gigantes, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Acantilado de los Gigantes
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Acantilado de los Gigantes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sensimar Los Gigantes 4*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia and Travelocity so you can book your Sensimar Los Gigantes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Los Gigantes Acantilado De
Los Gigantes Hotel Tenerife
Hotel Los Gigantes Tenerife
Sensimar Los Gigantes Tenerife, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing