We have just returned from Hotel Los Gigantes and we are pretty disappointed. The first thing to note that this hotel is advertised as a 'couples' hotel by Thomson, with lots of shiny photos of young happy couples relaxing on sun loungers. Unfortunately unknown to us at the time of booking, the hotel used to be a Thomson 'Gold' hotel and hasn't shed this image yet (has anyone actually told the hotel?!). The hotel is definitely for the older generation, as is the resort as a whole. I have no doubt over time the resort will change as the clientèle changes, but the bars and facilities still have older folk in mind at the moment. We did want a quiet getaway, but the entertainment on offer at the various Brit-pubs (almost the only choice, 80% of the bars are British style pubs) around is definitely designed older visitors.
Los Gigantes as a resort is just 'ok', with a lack of traditional tavernas or restaurants, and just 7 or 8 of tourist 'huge menu' restaurants. As mentioned earlier,the British bars are ok if that's your type of thing, but they mostly have terrible entertainment every night (Neil Diamond/Tom Jones tribute acts etc). There is only a small black sand beach to the side of the port, and no 'promenade' or beach front for walking along the coast.
As for the hotel, it's really not as nice as Thomson are trying to promote. The rooms have been redecorated to give the image of quality, but it's a bit of a facade, at first you think they are aesthetically ok, but after a while you start to notice that they haven't been finished very well at all. The beds, blankets and pillows are from before the renovation, so are still pretty bad, plus the bathroom still has the old bath in it. Some of the floors haven't been redecorated fully either; the rooms on Level 7 still have the old tiled floor rather than the laminate flooring. The walls still are just the same old artexed-style 1980s finish, with a sloppily finished coat of paint.
The main problem though are the electrics! They didn't bother changing any of the electrical infrastructure in the rooms after redecoration, so we had a variety of problems. When we arrived late on the first night(No champagne and porters for us, just told our room number and that there will be food in the room for our dinner; there was none), and went to bed, we noticed the fuse box was making a loud noise, with the only way to get any sleep was to completely turn the electricity off in the room. We got moved to a different room the following day, and then noticed that the air con thermostat would occasionally start sparking everywhere! This was then fixed (quite quickly at least, probably as it was a fire hazard!), but we had a few other power cuts due to other rooms on the corridor short circuiting.
The food in the buffet restaurant isn't to a very high standard at all, compared to other hotels we have been to. All the hot food is incredibly over-salted to the point of being inedible (even simple vegetables like broccoli was over-salty!). The cold food had the opposite problem: it was completely bland. The choice of salads they would create every was just bizarre too, combining food that should just not ever be put together. The deserts were all cheap, tasteless and bought in, except a sponge-style desert that was created daily (which was actually ok). The bread wasn't very fresh, and the choice was pretty terrible. Breakfast was average, with the fresh fruit and the freshly prepared omelettes being by far the best choice. The other hot food was,again, incredibly salty. The waiters in the restaurant weren't very nice, always rushing around without paying any attention to you at all. Sometimes they would bring your drink, then notice a table needed clearing, and walk away without even opening your bottles. The waiters did seem to pay slightly more attention to the older guest, probably as they knew who tipping golden-geese were!
Once per stay, you can attend a table-serviced dinner in the upstairs restaurant. The food again, was pretty average, although no where near as bad as the buffet. It is a 5 course set menu, and my wife doesn't eat meat so we let the waiter know at the start of the meal. He still brought out the meat for her though! We let him know again that she doesn't eat meat, so he took it away and replaced it with a slice of cold sloppy veggie lasagne they had just scooped up from the buffet downstairs! It was pretty horrible, so she didn't eat it, then the waiter starts shouting at her like it was her fault, asking what she want instead ("WHAT DO YOU WANT?? DO YOU WANT SOME RICE WITH VEGETABLES"), completely embarrassing us in front of the other diners in what was a very quiet external dining room. Not so good. It seems like if you are a vegetarian ,they'll just serve you items from the buffet instead, so you might as well just go there!
Positives? Well, the pool area is nice however,and very quiet with no children screaming and running around! There always was access to sunbeds and the pool bar waiters were very attentive and pleasant.
Just as a direct comparison, our flight was delayed 24 hours on the return leg, so Thomson placed us in the Arona Gran Hotel,Los Christianos. What a complete difference! The hotel hasn't been renovated but is still much better in most areas (except the pool area, which was crowded at the Arona Gran). The rooms were better, even though they were older, and the food was on a completely different level! Even though the hotel has to cater for twice as many residents,the buffet was heads and shoulders above Hotel Los Gigantes. Fresh, amazing variety of hot food, salads, fresh bread, cheeses, all actually seasoned correctly.
I won't be returning to Hotel Los Gigantes and wouldn't really recommend it to anyone under 60 or with working tastebuds. Maybe if you'd paid closer to £300pw it might be ok, but at the price of anywhere upwards of £450+ pw it's just not worth it when there are much much better hotels available.It's definitely got the veneer of a 4* hotel, but is really 3*. I hope this review has come across as an objective view of the hotel from perhaps, slightly younger reviewers (i.e the new target market for the hotel, early 30s), rather than a subjective rant!
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- Also Known As:
- Los Gigantes Acantilado De
- Los Gigantes Hotel Tenerife
- Hotel Los Gigantes Tenerife
- Sensimar Los Gigantes Tenerife, Spain