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“Very relaxing hotel”

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TUI SENSIMAR Los Gigantes
Certificate of Excellence
Reviewed January 22, 2013

We are going back to Los Gigantes hotel in a few weeks time just enjoyed xmas and new year there. We were leaving on New Year's Day so we had a sea view room because the town has music going on all night . But outside on the car park people were shouting and fun fighting all night it happened last year as well but we didn't think there'd be back . So it was noisy at the sea view side as well. We wouldn't have minded if we hadn't been getting up early. So I won't be going for New Year's Eve any more we still love the hotel and we'll be going back for Xmas .hope this review is helpful its for the young and old .

Room Tip: We like the town side because you can see people coming and going and we like to look over the town...
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  • Stayed: December 2012, traveled as a couple
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3  Thank Kdixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,718 - 1,724 of 2,524 reviews

Reviewed January 22, 2013

We stayed in this hotel from Tuesday 25th December until Friday 4th January 2013. Check-in was swift and efficient, we had not noticed that our luggage had already been taken to our room whilst we dealt with the necessary administration. Quite a surprise!
Our room was situated on the fourth floor, looking out towards La Gomera, overlooking the main pool. It was roomy, clean and well presented. Throughout our stay, the maid serviced our room, before lunchtime, on a daily basis. She left clean towels, changed bedding and replenished the tea/coffee making facilities.
The whole layout of the hotel was clean and functional. All the staff were friendly and helpful. The pool areas were clean, inviting and well kept.
We stayed on a ‘Full board’ basis. Breakfast, evening meal and two gala dinners were very good. The mid-day meal was poor in comparison. Diners were restricted to a very limited poolside menu!
Now for the negative, four days into our holiday – first my wife and then myself fell victim of the norovirus illness. We were aware of this illness, at the hotel and resort, prior to our holiday. Indeed the Thomson helpline assured us that there were illness problems at the hotel. ’Laugh out loud!’ We took anti-bacterial wipes and hand gels on holiday with us. We used the wipes on the aeroplane trays, around the room on our arrival and during our stay. We used the gels frequently and took advantage of hotel provided gels outside of lifts and dining rooms – I have never been so clean! We never ate outside of the hotel as we were ‘full board’, so cannot blame other vendors.
In thirty years of travel we have never experienced such an illness, my wife would prefer to give birth than contract this virus again! We have learnt our lesson that if reviews indicate that such an illness is present we would rather cancel the holiday and travel to a different destination. This review is ‘late’ as only now are we starting to feel fit and healthy again. On a positive side, I am still half a stone lighter than when I left for my holiday!!! NEVER AGAIN!

Room Tip: Don't go in the winter!
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  • Stayed: December 2012, traveled as a couple
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3  Thank cycling_gnome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2013

Our third visit to this hotel, and WOW what a difference since last time!. The whole ground floor area is unrecognisable from our previous visit. The restaurant area is now superb and the outdoor terrace area particularly pleasant on a warm evening. Food quality was very good and the display section in particular with fresh fish and meat cooked before your eyes was brilliant. The same area is also used for fresh omelettes for morning breakfast. Thank you Pedro!!
The bar and terrace area overlooking the pool, the sea and La Gomera in the background are very pleasant. Our only negative comments are the dreadful seating in the bar area, and the head waiter's habit of shaking hands with everyone and kissing all the ladies despite the need to keep norovirus at bay. We heard of many suffering during our visit, but I don't see how you could possibly blame the hotel (apart from the aforesaid greeting practice).
Our room was very comfortable, large and with a lovely balcony overlooking the sea. Floor to ceiling and wall to wall sliding glass patio doors enhanced the view which was wonderful even with those doors closed. The room was very quiet, with no noise at all from the corridor or the hotel in general, beds were comfortable and the bathroom large and spotlessly clean.
We were very professionally greeted and also received a complimentary bottle of Cava. Staff in general friendly and helpful. Entertainment average.
All in all a wonderful hotel and we will definitely return.

Room Tip: Would definitely go for the sea view, and the higher the better.
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  • Stayed: January 2013, traveled as a couple
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3  Thank JaneNorwich98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

Our arrival was greeted wth wine and a our luggage delivered to our room with the minimum of fuss, The advertised champagne was not apparent. We had a seaview room overlooking the pool and with views across to La Gomera. The room was airy bright and well serviced by the maids but the sliding bathroom door tended to jam and was very noisy in operation. The food we found overwhelming in quantity and was about average except for the A La Carte meal which was tremendous. We were glad we had not booked one of the "Wonderful Trips" as we both contracted the Virus and lost 5 days of our holiday, The last time I was welded to toilet seat for so long was in the jungles of Borneo! Despite the rep mentioning the use of hand gels she did not emphasise why. Many guests ignored their use and matters were made worse by restaurant staff insisting on shaking hands with every one. Many Guests ignored the use of tongs to pick up their food even after it was pointed out by other people. The lounge bar must have been modelled on a provincial airport departure lounge and the seating donated by the Spanish Inquisition! Entertainment started early in the morning when the pool area doors were opened and a Tsunami of Pink Flesh flooded out to claim their sunbeds for the day even if the did not use them SADDOES! The coffee is awful so we went out of the hotel to get a decent cup, the lounge bar sometimes could not cope with the number of guests mainly because of waiter service, Half an hour to wait for a drink is a bit over the top ! The hotel staff work extremely hard and were always polite and helpful, The Greeting Meeting could be cut shorter if we did not have to listen to "The Wonderful Trips" that were on offer. Frankly from what we saw the same trips could be sourced cheaper from in the village. Finally I think the Thomson Entertainment Rep should realise that she is a representative of her company and not just there for Entertainment purposes, What ever they are? ( Little Miss Important ! )

Room Tip: Select a seaview room
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  • Stayed: December 2012, traveled as a couple
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3  Thank Robbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

This was our third stay at the hotel and we were pleased at new look for the hotel, its been brought up to date at last. Throughout the hotel everything is much brighter. I read alot of negative reviews just before going so we were not sure what to expect. The food is very much the same as it has been in the past. Always seemed to be plenty of staff around, restaurant, bar, chambermaids and reception. The staff always seemed friendly and helpful. The entertainment seems better than has been in the past but because it's been poor previously we tend to venture out to the local places with the Highland Paddy being my pick of the bunch. A word on the 'virus' we stayed xmas 2011 when swine flu was rife in the UK and sure enough my wife took bad at the Los Gigantes. Again this trip my wife suffered with the Noro virus which is rife in the UK. When we stayed at Easter 2012 no problems !! and nobody bad in the UK I wouldnt have thought. I think the problems reported at the hotel are from infections carried from the UK as every flight I board people are coughing, so to blame it on the hotel I feel is abit unfair. We will return during the course of this year. Its very much a 'Marmite' place and we love it.

Room Tip: Sea views are good but I prefer the view from the front, the village, harbour and cliffs and it does...
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  • Stayed: December 2012, traveled as a couple
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5  Thank ian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

We visited the Los Gigantes hotel at Easter before the changes were made, we loved it then and loved it even more this time. We are regular Thompson Gold guests, but this was our first New Year abroad and despite the negative reviews about the change to a "Couples" hotel we will certainly be back next year. The changes to the hotel are excellent we have no complaints, opening up the old comfy sofa area as the entertainment area with a patio overlooking the sea is brilliant. The staff are still great and the service couldn’t be better, the food was again superb with plenty of choice. We particularly enjoyed the New Year gala evening, the 8 course meal was delicious and the entertainment was good although we saw in the new year in the town square dancing to the local band. For a small resort there is plenty to do with a range of local bars each with their own type of entertainment.

Room Tip: Choose a sea view room
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  • Stayed: December 2012, traveled as a couple
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8  Thank CFRBKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

We have just returned from a marvellous two weeks holiday over Christmas. The hotel is in a breathtaking location and the views from our balcony, looking out to La Gomera, were stunning. The weather was 25-30 degress which made everything perfect. The hotel is very spacious and clean. The swimming pools and sun-bed areas are fantastic. Everything was brand-new and sufficient sunbeds for everyone.
All of the staff in the hotel were extremely friendly and helpful. Nothing was too much trouble. The lunchtime/bar waiters were extra special. They were attentive, courteous and friendly, nothing was too much trouble and they always made time for a little chat.
The Thomson hosts, Mat and Natalie worked extremely hard and sang for a short while most evenings. Their songs ranged from stage shows to present day popular music and were extremely enjoyable.
Most evenings we stayed in the hotel after dinner as we could not find any better entertainment outside. The resident duo was called Midnight Affair (Frankie and Jackie Diamond). They were fantastic. The variety of music they performed was vast and they sang songs that suited all tastes. We thoroughly enjoyed the Christmas Day Gala Dinner, largely because of their performance, which included a fabulous Neil Diamond tribute from Frankie, and Jackie singing Abba, Tina Turner and Adele. They worked trmendously hard and gave 100% of themselves with every performance. They thoroughly deserve all credit due for making this Christmas a happy festive holiday.
We look forward to visiting the hotel again.

Room Tip: Sea view rooms give you fantastic views both day and night.
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  • Stayed: December 2012, traveled as a couple
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2  Thank Fibonacci24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR Los Gigantes

Address: Calle Flor de Pascua, 8, 38683 Acantilado de los Gigantes, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Acantilado de los Gigantes
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Acantilado de los Gigantes
Price Range: $164 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI SENSIMAR Los Gigantes 4*
Number of rooms: 225
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Also Known As:
Los Gigantes Acantilado De
Los Gigantes Hotel Tenerife
Hotel Los Gigantes Tenerife
TUI SENSIMAR Los Gigantes Tenerife, Spain

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