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“Exceptional hotel, dissapointing service”

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Barcelo Monasterio de Boltana
Ranked #1 of 1 Hotels in Boltana
Certificate of Excellence
GreenLeadersSilver level
Barcelona, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Exceptional hotel, dissapointing service”
2 of 5 bubbles Reviewed December 15, 2011

We stayed for 3 nights at this hotel. I have to say that the facilities are great, the hotel is really beautiful, peaceful, and well located close to nice mountain villages. We though would be a great experience.
But service was really bad, not at all according to a 5 stars hotel. Food was terrible. I don`t know if it was because the hotel was fully booked and they were not prepared for that at all, or it's just always bad. Bar and restaurant service was terrible. Waiters tried their best to be nice, but they were rushing around all the time, food was terrible, dishes arrived always cold, and worst thing, it was all as expensive as the best restaurant ever! Worst thing is once there, you do not have much options to eat unless you take the car and go to another village (closest 6 km)
Breakfast was correct, but I higly recommend anyone staying to avoid lunch, dinner, appetizer, snacks, etc, etc as it's not worth at all what it costs.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank PaulaEme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,786 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
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england
Level Contributor
123 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
4 of 5 bubbles Reviewed October 15, 2011

Stayed here for a night on our way through Spain.Lovely location in the mountains,just outside Boltana.
The hotel is set in its own grounds with plenty of free parking in those gounds,though not secure parking.
The building is quite impressive inside,so long as you accept the monastery feel.If you want bright and modern interiors this maybe isn`t for you.
Check-in,like check-out was pretty straightforward.The room was a decent size,clean and equipped perfectly adequately.TV was modern with a couple of English language news channels..Bathroom was fairly large with enough towels and toiletries.
We had an evening meal in the large restaurant and the food and service was excellent.Breakfast next morning in the dining area downstairs was also plentiful,though the room was a little cramped and breakfast was not as relaxing as ideally I would have liked because of the number of people using the self service buffet at the same time.
The bar area is fine.
The swimming pool was a reasonable size, it was unused for our entire stay-perhaps because people were put off slightly by the quite cold temperature of the water.
Overall we had a pleasant stay during a tranquil time just before high season and if you`re in this neck of the woods it`s a good choice.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank dongola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaragoza, Spain
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed October 4, 2011

Foutunately we got a worthy offer, arriving on thrusday since wk are considerably more expensive.
The spa, the historical building and the common lounge together with a breakfast buffet with a chocolate fountain and champagne included were the best of our stay.
But talking about rooms I can't say the same, decoration was a bit shabby with yellowish patterned cots, cushions and curtains all together, heating didn't work and we had to change the room at midnight without receiving any apologies or compliment from the front desk.
Bathrooms were very nice as well as amenities, but as I said bedrooms are not what i expected.

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  • Stayed March 2011, traveled as a couple
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    • Location
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Helpful?
Thank choni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilbao, Spain
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed August 30, 2011

This place is the most amazing hotel I have stayed at for a long time. Wonderfully renovated monastry, combining the old and the new beautifully. Spa, swimming pool, bar, restaurant. Great place to relax, and even spot a couple of famous sportsmen chilling out. Very recommendable for relaxing break from the world.
Didn't stay in a villa but did see them and they are great.

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
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Helpful?
Thank Sophie0276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 30, 2011

The hotel is stunning, the common areas were very impressive with a lot of thought for the decor. The room was decorated and furnished to a high standard. The breakfasts were a delight with a lot of choice and limitless amounts.
The a la carte restaurant was a bit disappointing with an uninspiring menu which didn't seem to reflect the cuisine of the area so for our second evening we went into Ainsa and found a charming restaurant with a delightful terrace overlooking the valley.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Helpful?
Thank sailinggerbil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 13, 2011

We stayed here in July 2011 with our seven year-old son. We had such a fantastic time! Our room was in one of the villas which was the perfect size for the three of us. As mentioned in some of the other reviews, the bed was actually two smaller beds pushed together but we didn't have an issue with that. There was a nice-sized bed in the living room where our son slept. There was a mini-fridge in the living room where we were able to keep some snacks and drinks. The hotel itself was really gorgeous - the Pyrenees are amazing and make for an incredible backdrop. We ate dinner at the hotel one night - the food was fine but probably a bit overpriced. The pool area was lovely, with nice cabanas available for use at no additional cost. I read some comments on here regarding the staff - we had no trouble with anybody and found them to all be courteous. It's true that not everyone spoke English, but that is to be expected in this part of Spain. There are enough staff people who do know English that it was not an issue. For example, when our waiter in the restaurant brought us the wrong order, we spoke to the manager whose English was perfect and the issue was resolved without any trouble. The Spanish Pyrenees are an excellent place for a vacation - it seemed like every 5 miles there was another charming little village to explore. We had an incredible time at this hotel for a very reasonable price and would highly recommend it to anyone as a base to explore this area.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank KatieJ18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 11, 2011

This is a large spa hotel in a beautiful setting in the Pyrenees. We stayed for two nights in one of the villas which are seperate to the main building. They are extremely spacious with a large living room, bedroom and bathroom, a microwave, fridge and TV. The beds are the size of two doubles and extremely comfortable. There is a large outdoor swimming pool with a lovely seating area surrouding it. We didn't eat dinner at the hotel so cannot comment on the restaurant food however it did look expensive. The buffet breakfast was excellent. It included the usual cooked breakfast, cold meats and cheese, fruit, pastries, chocolate fountain and champagne. We didnt use the spa, it is not included in the price. The gym is included however it is quite small and not the best gym we have ever used. We were suprised that we could only get wifi in the reception area and not in our villa however there is wired internet. We booked through the Barcelo website and managed to get a good deal.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TimTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Monasterio de Boltana

Property: Barcelo Monasterio de Boltana
Address: Diseminado Afueras s/n, 22340 Boltana, Spain
Phone Number:
Location: Spain > Aragon > Province of Huesca > Boltana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Boltana
Price Range (Based on Average Rates): $
Hotel Class:5 star — Barcelo Monasterio de Boltana 5*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Barcelo, Travelocity, Orbitz, Priceline, TripOnline SA and HotelQuickly so you can book your Barcelo Monasterio de Boltana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Huesca
Monasterio De Boltana Barcelo

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