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“Do not use this hotel.” 1 of 5 bubbles
Review of Hilton Singer Island Oceanfront/Palm Beaches Resort

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Hilton Singer Island Oceanfront/Palm Beaches Resort
Ranked #2 of 3 Hotels in Singer Island
Scottsdale, Arizona
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Do not use this hotel.”
1 of 5 bubbles Reviewed January 10, 2014

I will keep this simple. You would NEVER know it is a Hilton. It is flat out ugly and very motelish feel. My room Jan 1st 2014 didn't have a bath tub-and NO balcony, but claimed to have an ocean view. Ummm. Ocean view from a side window with no balcony to sit on is worth nothing... The floors were a cheap tile and the shower was so badly designed it leaked onto the floor and out onto the foyer front door. The toilet was exactly 6 inches from the shower and you get ONE sink and no room to even dry your hair..Tiny bathroom- felt like what I would think a jail cell would be like. ha! I called downstairs to rent a car and they told me NO car rentals on the Island. what the heck? .You must take a $185 cab ride to the airport to get a car. NO bicycle rentals either. I cancelled my room for the 2nd night and left...

  • Stayed January 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
Helpful?
3 Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George I, General Manager at Hilton Singer Island Oceanfront/Palm Beaches Resort, responded to this review, January 14, 2014
We're sorry to hear that your stay with us was not completely satisfactory. We're always looking for guest input to help us ensure we're meeting guests' needs and appreciate your constructive feedback. We're working with our facilities team to make any feasible updates and will keep your suggestions regarding rental cars in mind. We hope you'll consider giving us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (266)
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English first
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed January 9, 2014 via mobile

Stayed here for 2 nights and left to go to a quieter hotel with a larger room and bathroom. The only great thing about this place is of course the beach. The pool and hot tub were nice too especially near evening. The bar/restaurant is overpriced and not good at all the food takes forever and it is gross 15 dollars for nothing really not even filling and just blah. The bartenders are friendly make ok drinks they are just pretty expensive but the food was bad I would rather drive to go eat somewhere. It did have a nice view but it didn't make the food taste any better. The beach chairs were also a huge rip off on the beach at 30 dollars a day when there was no sun most days and so its only used maybe 2 hours, kind of crappy but the staff was pretty nice the housekeeping was good and the bathrooms near the pool and lobby were kept pretty clean. overall an ok place to stay just overpriced but everything always is on the beach anymore.

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank waves28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, United States
1 review
5 of 5 bubbles Reviewed January 9, 2014

My family (wife, daughter, son-in-law, 2 grandchildren and I) stayed at the hotel for 3 nights. Easy access to lobby, restaurant, pool, hot tub, beach and ocean. Very friendly staff. Other guests also friendly. Wonderful family-oriented hotel. Clean and updated. Noises in halls were easily heard in rooms, but we did not hear others in nearby rooms.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Warren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston, Illinois
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

Stayed at this hotel for 2 nights on Christmas while visiting family in the area. Rooms were clean and staff was friendly. We got to the hotel at 1PM and our room was ready. We enjoyed the beach and the pool. We also traveled with 3 small children. We did not eat at the hotel other then apps/snacks and drinks at the pool/beach side bar. The pool/beach bar is the best feature of the hotel. Having a view of the beach/ocean at the Pool and a great bar was great. I found the staff to be very friendly and willing to make sure we had a good time. As it was Christmans and not crowded it this may have helped staff be more attentive.

Room Tip: Request a high floor for a better view.
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  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank avannice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Headingley Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

We had a very good experience at the Hilton Singer Island Oceanfront property. Our room was spotless and well appointed and the front desk staff was excellent. We appreciated having the option of the beach or the pool area although there is little to no sun with the neighboring apartment complex blocking the sun....a real shame. The area amenities were great as we had a short drive to the Gardens Mall and the downtown Paris Bakery was phenomenal for breakfast! The rooms were very quiet and we had a great view overlooking the pool and ocean.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank BreezyBend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed January 5, 2014

Parking the rental car,no problem. Room w/king on small size but same as most hiltons. Newer updated shower. Small balcony w/ no room for chairs; but good view of pool and ocean. Ask for upper floor w/ room close to beach. Housekeeping was as expected for a 3-star hotel. I had the thought that staffing 'maids' was an issue while we were there. Breakfast is okay, a few problems with keeping the buffet area stocked with food. But the service is the best part at breakfast ONLY. Negative comments: At the pool bar and at its tables the service can be slow. And come on bartenders how about a smile, no job is as stressful as your lack of a smile on your face. We are on vacation, make us feel happy. Even the female Food/beverage manager was stressed out on a few days. Beach needs a morning racking or at least a walk-around for trash pick-up; i believe the pool/beach area service is provided under an independent contractor so hotel management needs to demand more from them. There are other comments but what the heck its 2014 and things will change... you will still enjoy this hilton, we did. See you next year. Oh, forgot, weather was in upper 70's most days and the ocean is clear as water.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Dad1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 3, 2014

Everything at this hotel was OK at best, mediocre bar/restaurant service, over all facility was descent. There was deck construction going on the morning of the Dec. 24th which was very annoying while eating breakfast.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Monty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Singer Island Oceanfront/Palm Beaches Resort

Property: Hilton Singer Island Oceanfront/Palm Beaches Resort
Address: 3700 N Ocean Dr, Singer Island, FL 33404-2806
Phone Number:
Location: United States > Florida > Singer Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Singer Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Singer Island Oceanfront/Palm Beaches Resort 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
Discover the Hilton Singer Island Oceanfront Palm Beaches Resort and enjoy private beach access and stunning views of the Atlantic Ocean. Conveniently located near I-95 and between Jupiter and Palm Beach, this Singer Island Hotel offers onsite restaurants, pool, kids program, event space and close to shopping, recreational activities and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Hilton Singer Island Oceanfront/Palm Beaches Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Singer Island Oceanfront Hotel Singer Island
Hilton West Palm Beach
Hilton Singer Island Oceanfront Resort
West Palm Beach Hilton
Hilton Hotel Singer Island
Hilton Singer Island Oceanfront/Palm Beaches Resort Florida

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