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“Very good beach hotel”

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Hilton Singer Island Oceanfront/Palm Beaches Resort
Ranked #1 of 2 Hotels in Singer Island
Certificate of Excellence
Reviewed June 1, 2013

The Singer Island Hilton is a moderate-sized modern hotel - great bar/pool/beach and accommodating staff. The location is convenient to upscale shopping to the north or south. I would stay there again on a return to the area.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank jrgfla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 31, 2013

We stayed here for a few days. The hotel was nice with a great pool and beach. The beach was very private and water was crystal clear and very warm. The area was not very touristy and seemed pretty private with condos located nearby and not many hotels. Nice view of the beach from the balcony. The fruit flavored water in the lobby was a nice touch. We would definitely return.

  • Stayed: July 2012, traveled as a couple
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Thank JandS_OH_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

The property is immaculate. The rooms are modern and fresh. The morning breakfast buffet was good and fresh. But, the best part was the staff! From the lobby to the pool, everyone was on point! The people and the services they provided were refreshing! Good job!

Room Tip: Stay on the Oceanside for the best view!
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  • Stayed: May 2013, traveled with friends
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Thank Bear296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George I, General Manager at Hilton Singer Island Oceanfront/Palm Beaches Resort, responded to this reviewResponded June 7, 2013

We truly believe our entire staff takes on the responsibility of servicing every guest need and that is what separates us from other hotels. Thank you for noting what we strive to accomplish which is individual service to every guest. We look forward to welcoming back to the hotel very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

Everything with this Hilton Hotel was excellent with the exception of the inconsiderate adjoining room guests yelling & scolding their kids and making all kind of noise at 2 am in the morning like they were the only ones in the hotel.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

NOTE: We stayed over Memorial Day weekend. Many of the problems we experienced were due to the large number of guests who did not leave the resort when they checked out, the large number of guests arriving before check in time, and the weddings that the hotel hosted.

Location
This hotel is truly in a wonderful location. Less than a mile from Blue Heron Bridge, it makes a great spot for divers to stay. The beach is beautiful and there's even some totally decent snorkeling out front once you swim out past the swimmers and the breakers (there appears to be an old wreck and a dead reef... I saw many of the typical fish you'd see in a reef around Palm Beach including sgt majors, parrot fish, and barracuda). Even the beach chair rentals were reasonable ($5/hr or $15 for the day for a chair and umbrella) and came with cabana service...which was slow but whatever, you're on the beach!

Service and Staff
The hotel staff was friendly, but not at our arrival. I don't want to go into details but we distinctly felt that we were a bit of a nuisance. As I said before, the ocean side cabana service was rather slow...but that's to be expected. What was more surprising is that the server was not familiar with the beers on tap. We ordered a pretty popular microbrew beer that they had on tap and the waiter looked distinctly confused with the order and questioned it. He did, however, bring out the right beer, also...he was taking orders on the beach, which is not exactly a quite place with the sounds of kids playing and the waves breaking...so I'll give him the benefit of the doubt.

Housekeeping/Maintenance
The rooms were clean but... On our second day, we left the room by 830. When we returned at 230, housekeeping still had not yet arrived. When we called, they sent someone up so that by the time we came in from the beach (530), the room had been made but..... they took our towels but did not replace them. They left us with ONE towel and they did not refresh the toiletries. When we called about this, however, they were quick to rectify the situation. They also did not change the sheets on one of the beds, even though there was a stain on the white duvet cover. Later in the evening, a friend came to our room and tripped on a chair broke a glass. Another call to housekeeping/maintenance and someone came to our room with a vacuum. He was incredibly thorough and friendly.

and now, the bad...

Parking
When we arrived on Saturday around 130PM, the only parking was end of the row, illegal, parallel parking. Having grown up with a father who has a strong preference for "creative" parking, this was not a problem for me... Later in the evening (when the wedding ended), there was plenty of parking. We left and came back around 1:30 on Sunday and there was NO PARKING. My husband circled the lot for 45 minutes. NOTHING. One of the staff suggested that he park in the staff lot next door. Again, there was NOTHING. After that, my husband got lucky and followed a woman to her car. But he was not alone...there were many "land sharks" circling the parking lot that day. Despite the parking problems, we were charged $10/day. When we complained, they removed the charges without delay though (points for service!).

Room
Eh - it was OK. It was a nice sized room. Good water pressure in the shower. The sheets were soft. But my bed was a little hard. It felt like it was on the end of the Hilton bedding cycle. My friends, however, found their bed very comfortable. I had a difficult time sleeping...not because of the bed but because of random noises and light. We had to lay a towel along the door jam to keep out the light (there was A LOT) and every fifteen minutes or so I heard a sound like a frog. It went ribbit ribbit..... ribbit ribbit.... ribbit ribbit. 3 sets of ribbits, then gone for 15 minutes or so. My husband never heard it but I have really sensitive hearing and usually sleep with a white noise machine (which I forgot this time around).

For the weekend we were there, I'd give the hotel a rating of "average" but I'll probably return - just NOT on a holiday weekend!!!!!

Room Tip: ALL rooms have a view of the ocean and a balcony. For most, it's only a partial view and a very...
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  • Stayed: May 2013, traveled with friends
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1  Thank claryqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We recently decided on this hotel for our anniversary/ birthday and I am glad we did.
The place is right on the beach and very clean. When you come in go on pga as that is a very nice ride and a nice neighborhood.
Vany and Suzanne at the front desk made a great first impression and she was very pleasant and went out of her way to make our stay fun. Ralph in maintenance addressed our concerns as wel. The dining was great and the service by Richard, Paula, Marcia could not have been better. This place was better than expected and we loved the beach and all was clean and safe. We will be coming back soon. Rach B

Room Tip: Do not be near the elevator
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  • Stayed: May 2013, traveled as a couple
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1  Thank Rachael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013 via mobile

Guys this hotel is beautiful right in the ocean. However, be aware that the beach is not good for swimming specially if you are bringing your kids!

The reason why i gave a 3 is not the beach is the parking. Horrible even the valet parking. Not the valet parking attendant they are awesome! What I experience was that people that are not guess enter the private beach in the hotel like nothing and NO control. Pretty much they used all the parking and a lot people were complaining about this issue. People using the pool and the beach bringing coolers and are not even paying customers and this hotel is not cheap. Just this morning 5 individuals came out of the parking and they are using the beach and they are not guests! I over heard there conversation since I understand the language! They used the private beach, take the parking space and they are not even paying guests!!! They need to have better control. Memorial day weekend was a joke the entire town was using the pool and beach bringing there coolers and they were not guests or neither club members! Please this is a Resort not a Motel 6 !!

  • Stayed: May 2013
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Thank alex c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Singer Island Oceanfront/Palm Beaches Resort

Address: 3700 N Ocean Dr, Singer Island, FL 33404-2806
Phone Number:
Location: United States > Florida > Singer Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Singer Island
Price Range: $202 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Singer Island Oceanfront/Palm Beaches Resort 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
Discover the Hilton Singer Island Oceanfront Palm Beaches Resort and enjoy private beach access and stunning views of the Atlantic Ocean. Conveniently located near I-95 and between Jupiter and Palm Beach, this Singer Island Hotel offers onsite restaurants, pool, kids program, event space and close to shopping, recreational activities and more. ... more   less 
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Also Known As:
Hilton Singer Island Oceanfront Hotel Singer Island
Hilton West Palm Beach
Hilton Singer Island Oceanfront Resort
West Palm Beach Hilton
Hilton Hotel Singer Island
Hilton Singer Island Oceanfront/Palm Beaches Resort Florida

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