Similar to what most reviewers have already stated, there are pros and cons of this hotel, so beware. I stayed at the Hilton on Singer Island from 3.29.12 - 4.2.12, visiting my boyfriend who stayed there for one month while away on business.
Beach is gorgeous; one of the nicest spots on the island
Breakfast is worth waking up for; Laura, one of the waitresses, was great
Beds are comfortable
Beautiful lobby and beach-front bar
NO DRINK SERVICE AT BEACH OR POOL
Beach chairs are rented for $30.00 per day (!) and only until 5pm
Pool area very loud, lots of screaming children
People "reserving" chairs from 8am and never using them
Weak drinks at outdoor bar
Outdoor bar closes at 10pm on weeknites
Room smelled like mold/mildew due to A/C leak that was never properly addressed by management
Front desk and housekeeping did little to address issues
As someone who travels very often and owns a timeshare in Cabo san Lucas, this property left a lot to be desired, especially in the realm of customer service. The beach is the best part of the hotel and is the only reason why I stayed. The huge downfall to this resort is lack of attention to detail, especially things that are important on vacation. First and foremost, no drink service at the beach or pool is probably the biggest mistake for hotel revenue, nevermind guest convenience. I was shocked that there were no waitstaff running drinks to the beach and pool area, as this just encourages guests to bring their own alcohol and not go to the bar. When I did order drinks from the bar, they were very weak, even after asking the bartender to specifically make my drink a certain way. I even offered to pay one of the bartenders and one of the cabana staff to bring drinks to the beach, but to no avail! In Cabo and at other destinations, the staff will pretty much do anything for extra money; even bring a bottle of grey goose to the beach, so this was surprising to me.
Additionally, hotel management should look into the pool situation as the many screaming, yelling, arguing children are a huge turn off. At many other resorts and hotels, there are pool rules that are posted and enforced for the safety and comfort of all guests, not just families with children. Some days the pool was so loud and filled with children that even with headphones on, I could still hear the screeching. I was not the only adult by the pool who noticed this, so it should definitely be addressed. There are also not an adequate number of chairs and seeing as many guests "reserve" rows of chairs at a time beginning at 8am, it limits some guests, like myself, who actually want to come out to the pool and lay on one for a few hours. Thankfully, the screaming children deterred me from the pool completely and I opted for the beach.
The rooms were average at best and could stand some updating. The room we stayed in had a mildew/mold smell often and it was most likely due to the A/C unit leaking, yet even when this was brought to hotel staff's attention, not much was done except to wipe the floor with a towel. This was very disappointing in that my boyfriend was staying at the hotel for one month and should have been offered an upgrade, compensation, etc for the inconvenience. The Wi-Fi was horrible and we needed to be in a certain area of the room to have decent service, if any.
I would NOT recommend this hotel for anyone between the ages of 20-35 unless you are traveling with loud children.
Management definitely needs to take these things into consideration if they want to attract couples and people looking to relax. As I stated before, many resorts and hotels, such as the Marriot-owned properties would have taken steps to correct these issues or at the very least, offered some type of compensation for the inconvenience. It seems that the front desk staff are there to check guests in and out and are not very concerned with ensuring that guests return to this property.
As a first time Hilton guest, I was obviously disappointed. This hotel has the potential to be fabulous, yet it is average at best.
- Official Description (provided by the hotel):
- Discover the Hilton Singer Island Oceanfront Palm Beaches Resort and enjoy private beach access and stunning views of the Atlantic Ocean. Conveniently located near I-95 and between Jupiter and Palm Beach, this Singer Island Hotel offers onsite restaurants, pool, kids program, event space and close to shopping, recreational activities and more. ... more less
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- Also Known As:
- Hilton Singer Island Oceanfront Hotel Singer Island
- Hilton West Palm Beach
- Hilton Singer Island Oceanfront Resort
- West Palm Beach Hilton
- Hilton Hotel Singer Island
- Hilton Singer Island Oceanfront/Palm Beaches Resort Florida