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“La Decadence” 1 of 5 bubbles
Review of Art Deco Hotel Dellago

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Art Deco Hotel Dellago
Ranked #1 of 4 Hotels in Melide
Certificate of Excellence
Zurich, Switzerland
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“La Decadence”
1 of 5 bubbles Reviewed September 22, 2013

Deterioration by all means. I used to stay regularly at Del Lago, though it was not near my business partner, it was my realxing ossis. Yes, the crew used to be very effecient, Barbara and the rest. They were simply everywhere: professional, service oriented and efficient. Even if I stayed in Como or Lugano, I always planned meals there...
Elas, that is history, we stopped at 13h55 on September 6th, 2013 and were received in a very unpleasant manner. She was so unpolite that I was really speechless. It was a new staff member, at least she was not there in May 2013. We could not eat ( Ok kitchen closes) but even not drink. She said these are the new opening hours and pointed to the door. Only hotel guests can order... There was no guests at all... If the management is maintaining the costs of opening including the manpower! Why receive other guests, specially when it is empty? What difference does it make?
The hospitality industry is selling a service and truly I would think twice before returning...

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Soya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renerenerene, Inhaber at Art Deco Hotel Dellago, responded to this review, September 24, 2013
Buongiorno Soya B

Since we started in 2001 our restaurant and bar were never open in the afternoon for the simple reason to offer our hotel guests at least a few hours of privacy. As you know, our restaurant terrace is right above the sun deck and I think even you would appreciate not to have a bunch of passerbys having a drink upstairs while pleasurably staring right down on your naked belly or worse: we think this is a quality issue in favour of our hotel guests, but it obviously depends from which side one looks at it.

No manpower is required to offer our hotel guests drinks and a piece of cake in the afternoon though: we simply offer them free and unlimited amounts of soft drinks, a large variety of coffee specialities, a nice selection of first class teas, cake and/or fruits and a small selection of alcoholic beverages which we ask to register on a simple list. The manpower in the afternoon does not serve drinks or food, but replies to mails, checks in rooms, takes phone calls, organizes the reservations for dinner service, cleans dishes and public spaces and prepares the restaurant and bar/lounge for dinner. All this too has not changed since 2001.

To access the restaurant you must have passed two doors on which you must have ignored twice well visible A4 sized red and white signs on about eye height showing bold letters telling you in three common languages when the place is open to the public and, to make it clear also for who does not know what opening time means, there are even bolder white letters on a shiny bright red ground telling when it is closed ;-) But ok, according to your clock it was only 13:55 and thus, still open, indeed.

However, on friday, 6th of september 2013, the last lunch table of four asked for the bill at 14:01, payed with a credit card on 14:03 (electronic cash registers are fabulous, indeed...) and left around 5 minutes later. So, if there was no other guest present at your arrival, it must have been at least past 14:05. At that time you should still have encountered Chris and Barbara who both did lunch service. If there was only one girl around however, it was Nancy and it definitely had been past 14:30.

Problem is, all three girls present between noon and 18:00 at that day are with us between 4 and 10 years. Opening times and the afternoon complimentary service for hotel guests are openly explained on our website plus they come with every confirmation of room reservations; strange you did not know about that all: Maybe you have not been such a regular guest in the end?

Honestly: All that fuss and a complete change of admiration just because we did not sell you a drink when we were closed? Apparently you see things very much from your perspective, but consider: relying on one perspective only let's you miss important parts of the whole picture…

Cheers, Rene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
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    15
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Zurich, Switzerland
1 review
5 of 5 bubbles Reviewed August 28, 2013

Superb boutique hotel! Attention to detail by the management (free soft drinks in the afternoon), private access to beach, which in the evenings turns into a cool bar! Rooms are fantastic, especially if you get one of the pricier ones, they are definitely worth the price. All the rooms have a different look and are individually decorated. Dinner is also nice, and right at the lake. Maybe try the Italian dishes, the meat was a little disappointment, but the rest was great! Will definitely come back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stefan557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortijo La Loma
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 13, 2013

I stayed at Del Lago throughout September 2012 up to March 2013 and I can say it is a fantastic hotel. The staff are warm, helpful and professional, the food is amazing and the rooms individual. All the rooms are different so there will be one to suit everyone. I love them all as they are quirky and comfortable and reflect the personality of the hotel and its staff. I think my favorite room was Coffee and Cream as it has an amazing view of the lake and is on the top floor of the hotel. If you are looking for an individual hotel, not a bland corporate run chain, then Del Lago is perfect for you. Thank you to all the staff for making my stays so memorable.

Room Tip: The lake view rooms are lovely. If you want to spoil yourself have a "sparkling" room as t...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gaynor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed June 11, 2013

This place became relatively famous with the excellent food that was served. It appears however that the management (though not the head cook) have changed and it became a rudderless ship or one without a captain. The restaurant staff has to handle everything from check-in (when it takes them 15 minutes to find the room key) to the check-out (when they can't locate the room number in the computer). Hence the staff appears to be exhausted already at breakfast time. Whilst the food is still excellent, it stretches one's patience to wait 90 minutes for a main course to appear. Even a milk cow (which this to be for the (new?) management) needs to be fed.

Room Tip: Only eat there - with patience
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SydneyPierrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renerenerene, Inhaber at Art Deco Hotel Dellago, responded to this review, June 17, 2013
G'day SydneyPierrot

Since you did not reply my request for clarification and more details about your stay, I can only say we did not have a guest from Sydney or from Australia since march 2013. So either you are not from Sydney as you show in your profile, or you have not been with us, at least not in june 2013...

As you blame us to be stupid, slow, lousy and greedy, I expect you are none of it. But then, why did it not come to your smart mind to check our website first and at least to skim over our statement in which we clearly declare - inter alia - to have the restaurant staff taking care of the few rooms at the reception, amongst other things we do a bit differently or not at all.

It says for example: "... do not expect luxurious materials and shiny glitter, no porters or a reception where someone smiles at you 24 hours a day. but in compensation there is a stereo in every room, a coffee machine that besides a good espresso also boils a nice cappucc', there's a free non-alcoholic minibar, complimentary afternoon cofffee, tea and sweet bits and you could spice up your stay with some whimsy add-on's." ... Here is the link to the full text: http://hotel-dellago.ch/E/IndexE.html

And hey, you are even wrong: the management is the same since 2001 (expect for the chef who died in a traffic accident in August 2008...). Instead, the current chef and his crew are here since 2010 only.

Cheers,
Rene, the lousy, greedy manager and its slow, exhausted and stupid crew...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hergiswil, Switzerland
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

very nice boutique hotel, great very individual rooms - check out the hotel homepage incl. pics and layouts of the rooms. rooms at the back (without lake view) can be noisy (street behind the hotel), but rooms with lake view are fantastic and quiet. great view. a hotel with lots of charm. very friendly staff. excellent food - Euro-Asian style - excellent wines. check-out the open-air lounges, also open for the public.

Room Tip: lakeview with balcony - better with terrace - if you like the sun during the day, choose a room with...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 145Sarah145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

I have stayed at the Dellago on numerous occasions and always feel comfortable and taken care of there. The staff creates a unique space at the hotel and all of the rooms have their own special personality. The food at the restaurant is quite good and I truly enjoy their wonderful breakfast buffet. While not a luxury hotel it has a realxing vibe and a great view. Highly suggested that you spend the extra money in order to have a room on the lake, if not just for the view but also to avoid the rumbling trucks that come through the tiny town of Melide all through the night.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MRNYC_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 bubbles Reviewed October 15, 2012

This is a great little hotel. My wife and I spent an all too short amount of time in the coffee and cream room during the first week of October. The weather was warm and sunny the hotel was charming and the room was better than advertised.If you are in need of some down time with a significant other you could do no better than this wonderful hotel. Oh yeah, food and wine in hotel great as well. Les R.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Les R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Art Deco Hotel Dellago

Property: Art Deco Hotel Dellago
Address: lungolago Giuseppe Motta 9, Melide 6815, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Melide
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 4 Hotels in Melide
Price Range (Based on Average Rates): $$
Number of rooms: 21
Official Description (provided by the hotel):
The Dellago was built as a small family hotel around 1907 and has since seen many concepts & transformations, but it has never been completely restructurated: this place has style and patina.as a holiday hotel, there is not enough space, as a design hotel we are much too improvised and for families we are far from being suitable, but for a relaxing city escape in jeans and chucks it's absolutely gorgeous. 21 simple or stylish, basic and luxurious, tiny and huge but always surprising rooms, an excellent fish and seafood restaurant, cool sound, wacky people and a lake lounge where your feet sometimes literally get wet are all perfect reasons to forget about the daily hassle for a couple of precious moments. ... more   less 
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Also Known As:
Art Deco Melide

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