We have the benefit of friends owning an apartment/townhouse at Bonalba Golf Club. We enjoyed the residential facilities, including pool etc very much. Everything was clean and the golf course was very good (we don't play ourselves, but it looked nice and people told us so).
The service of Spa on the contrary, did not impress me at all. I booked for a full body massage, the masseur showed up in time, did not introduce himself, there was no welcome and did not communicate with me at all. Did not ask if I had any specific requirements for my massage, no word was spoken from the minute I laid down on the bench until I left.
The front desk was poorly managed. At first when I arrived, one desk was busy serving people who wanted to enter the pool area at one desk. The other reception (which was for the treatment guests) was not operated at all.
In the end I had to grad some staff person passing by, to tell I had an appointment, and then he showed me the way to the spa area. After finishing the massage, the masseur just send me out of the room, with no instructions at all about payment procedure, or where to pay. I went out, to the reception area. The reception was empty except for the receptionist who was talking in the phone, totally ignoring me. From her gestures and my little understanding of Spanish, this was not a business talk.
She never looked at me, thee was no "please just a minute", no - she talked and talked for 5 minutes, I took my money out, tried to get her attention, but she never looked at me. After about 10 minutes, I asked if I could pay, she still did not look at me, but finished the conversation after a short while. Then she questioned the price (which was agreed upon by the reservation), did not manage the computer system and I had to wait for someone else to help her.
The person who assisted her, a young man, was very friendly and helpful.
Then I asked for the price for entering the pool area, she told med it would cost 10 Euro.
Later the assistant informed me that entrance was for free after receiving a full body massage.
Next day, when we were about to leave the premises, we delivered the keys for the house at the reception desk, the same story. We (there was several to deliver keys there) waited for ages while staff was busy with putting bracelets on other guest entering the pool area. They could easily have split up and served both receptions, they were at least 3-4 workers there.
The ones behind the spa reception was busy talking in the phones, and ignored us waiting for delivering keys. Only after I politely asked if we please could be allowed to deliver our keys, did one of them finish the phone.
Very unorganized, not very friendly or helpful. Even a short customer service course would have helped here, it is all about attitude!
- Also Known As:
- Bonalba Golf Hotel Mutxamel
- Bonalba Golf Resort And Spa
- Bonalba Golf Resort & Spa Province Of Alicante, Spain - Mutxamel