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All reviews pool bar relaxing holiday thomas cook evening entertainment plenty of sunbeds entertainment team shuttle bus bottle of cava lovely hotel lower pool enjoyable week different languages speaking spanish sea view grilled meat sun loungers free tickets
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Reviewed 3 weeks ago via mobile

Spent the last two weeks A/I at this lovely hotel to celebrate our second wedding anniversary, previously honeymooned here.
What a wonderful two weeks we have had. Reception was busy when we arrived however another member of staff came straight to us, no waiting, very friendly lady who gave very clear instructions to locate our room.
The room and bathroom were perfectly clean and spacious. Nice bottle of bubbly in celebration waiting for us, a really lovely surprise.
Everyone and everything at this hotel is just perfect for a completely relaxing holiday.
All staff work really hard, housekeeping cleaned our room every day, all restaurant staff are so very pleasant, nothing is too much trouble, huge thank you to Lorena who made us feel so welcome every time. Didn’t wait once for drinks to be ordered and served with our meals.
Food quality is excellent with a wide variety to suit all taste, to see the chefs cooking in front of you is lovely. The way food is displayed is fantastic, everything is labelled so no guessing or surprises of what you may have chosen. Theme nights were lovely, deserts are delicious.
Entertainment team are amazing, always working and engaging with guests, really enjoyed the night entertainment. Huge shout out to Vincent who worked the bar most nights, always a warm welcome and a smile.
Pool areas are kept clean and tidy, bar staff are busy but never too busy for a cheerful greeting, again nothing is too much trouble. Lunches that were served at the pool bar looked delicious.
Always plenty of sun loungers available around both pools.
Noticed a few updated furniture dotted around, looks lovely.
Made use of the book exchange, love this facility.
Thomas cook rep, young man,was often on site (better than last time) always cheerful and helpful, thank you.
Often saw who I can only assume was the hotel manager engaging with staff, always took time to give a cheerful hola.
Would highly recommend this hotel to all and look forward to our definite return visit.
Heartfelt thank you to you all at this beautiful hotel for a really lovely holiday.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Nicky4304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 6 days ago


Dear Nicky,

Thank you so much for sharing what a good time you had at our hotel.

We thank you for your very nice compliments for our team of staff here, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests.

We are very satisfied with your comment about our gastronomic offer. Our chefs, every day, put all their effort into pampering our guests with new culinary options.

Thank you very much for appreciating our fantastic animation team. We are happy that you enjoyed your stay with us and that our scheduled activities met your needs. Our team puts all their effort every day so that each and every one of our guests enjoy it to the fullest, they invest all their enthusiasm in it and we wholeheartedly appreciate your positive comment.

Thank you for recommending us and we hope to see you again soon!

Best wishes, All the team at Sentido Garden Playanatural.

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Reviewed 4 weeks ago

Sorry for the delay what can we say fantastic again third time visit everything is wonderful staff all over the hotel so clean every where. Restaurant food lovely and all restaurant staff work really hard. Would just like to say the pool bar needs at least another member of staff at all times as it is to much for one person especially when you have all inclusive and paying guests at the same time. The bar in the evening needs the same. That's all we have to grip about ha!.The hotel is so great we have booked already for next year June 2020 with some friends who were there this year at same time as us . Thank you again for a lovely place so tranquil no kids just what you want ( been there done that have tee shirt ) see you June 2020 Lorraine and Paul Waters

Date of stay: June 2019
Trip type: Traveled as a couple
Thank lorraine1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 3 weeks ago

Dear Mr & Mrs Waters,

We would like to thank you for reviewing our hotel based on your most recent holiday with us. It was a real pleasure to be able to welcome both you and your husband back with us again this year and we are thrilled to see that once again we have more than met your expectations and provided you with a great stay.

We do our level best daily to ensure our guests are accommodated in the utmost comfort and spotlessly clean surroundings and it is lovely to read your comments confirming these aspects. Our cleaners work exceptional hard to keep our hotel and grounds in tip top condition and we will make sure your remarks are shared with them as they will be encouraged to see their efforts have been both appreciated and noticed.

Our chefs and kitchen team will also be delighted to find out they have been able to successfully satisfy your taste buds once again with their fantastic buffet selection - 'Restaurant food lovely' and we hope you enjoyed their special themed cuisine evenings as well as their show cooking station where fresh fish, meat or vegetables are cooked to taste there and then.

In short, we are over the moon to have become your home away from home in Costa de la Luz and eagerly await your next visit to us in June next year.

Fondest regards from all the team at SENTIDO Garden Playanatural

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2019

We absolutely loved our holiday. On arrival we were offered a drink whilst we checked in. Our room was clean, tidy and very spacious and this standard was maintained when it was were cleaned daily.

Personally I loved the hotels aim to reduce waste. Lots off people are commenting about having the charge on bottled water which is easily avoided since any of the bars will happily fill up the bottle you are provided with upon arrival. However I would suggest that they either replace the plastic straws with paper ones or only give them out when they are asked for since this could also further reduce plastic waste.

The food was amazing throughout our stay and I think it tends to run on a 1 week cycle so if you are staying longer than this then there may be some repetition. All of the staff in the restaurant and bar are helpful and friendly.

I was lucky to have my birthday whilst on holiday here. The hotel left a complimentary bottle of cava in the room which was a lovely surprise and staff were eager to help when my family asked for a cake to be organised. There is also a bar a 5 minute walk from the hotel down on the beach which I would recommend if you find that the bar closing at 12 a problem.

The highlight of the holiday was definitely the entertainment team. Alba, Alejandro, Carlos and Susanna were great. Whether they are organizing activities during the day or the evening entertainment (the sketch show was hilarious and I took part in the guest sourced Cinderella production which was great fun) they were always working to get people involved and really made the holiday. I would also recommend doing the paddle boarding, it comes with an extra charge but is definitely worth it!

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
Thank alice_fitzgerald2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 3 weeks ago

Dear Alice,

It is lovely to hear from you and find out you really enjoyed your recent stay at our hotel. Thank you for choosing our establishment as your place of residence for your days in Huelva and also for sharing your thoughts with others based on your experience.

It is always a joy to read comments such as 'food was amazing throughout our stay' and ' room was clean, tidy and very spacious and this standard was maintained.' as it confirms we are working in the right direction. Thank you also for mentioning how you fully support our objective to reduce the amount of single use plastic at our hotel. We provide all guests with a bottle of water on arrival and as you have said, this can be refilled at many different points throughout the hotel. We have taken a note of your suggestion for paper straws and think it is an excellent idea - thank you for your input.

Last, but not least, thank you very much for your shout out to our enthusiastic entertainment crew - 'The highlight of the holiday was definitely the entertainment team.'. They really do have a never ending supply of energy and they absolutely love when our guests have fun taking part if their daily activities, not to mention the evening shows. By the way, you played a most excellent Cinderella :-)

We trust you had a good return trip home after your holiday and truly hope we have the pleasure of your company again in the not too distant future.

Best regards,
All the team at SENTIDO Garden Playanatural

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Reviewed August 2, 2019

My boyfriend and I stayed at Sentido for 2 weeks.

I am going to start with something very negative but it is not an overall view on the hotel. Our bedroom wardrobe door fell off whilst I was getting clothes out, the hinge cut through my hip and left a cut and massive bruising still until this day a week on. Due to the language barrier, I was unable to tell them this. This is something that caused me a lot of pain and discomfort for our last days in the hotel. So be careful!

At the start we were very concerned in regards to the reviews that had been left on trip advisor before.

I read one that stated water was €2.50 which is not true, water is €0.75. I was confused as to why they charged in an all inclusive hotel until it was explained which is completely understandable. They are an environmental friendly hotel. There are numerous places to fill your water bottles up throughout the day such as the machine at breakfast, the pool and the evening bar.

In my personal opinion, I found all the cocktails disgusting. They came out of a machine and are not freshly made. They did not taste nice at all. We found a beach bar open late a 5 min walk a way which did lovely cocktails.

The rooms were cleaned to perfection daily.

The pools are beautiful and there are always sun beds.

I would not recommend getting the free transfer into El Rompido. You go at 10 and get dropped off at 12- shops don’t open until 11 so you are waiting around and when they did, there was nothing we liked.

The entertainment team were amazing. Although they do work ridiculous days and hours as do the waitresses/barmen.

One night there was a female singer for the entertainment who was clearly miming all the songs she was singing, this ruined our evening.

Other than that the night time entertainment is good as they work the best that they can.

The bar shutting at 12 is something I was not made aware of, this is something I would have probably not gone for if I was aware of this. 12 was too early to close as the days go so fast. In the evenings the bar gets way too busy and there are queues all the way up to the door and you are waiting a long time to get served.

If you want a relaxing, remote holiday. This is the one. The food was good although very repetitive! On themed nights they have a chocolate fountain which is lovely! The every day deserts were not nice at all!!

Overall, we thoroughly enjoyed our stay and would stay here again. We were sad to be leaving after 2 weeks and could have done another.

Although i struggled without cocktails which are drinkable!! I recommend the sangria and cava (if you are a prosecco drinker)

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Lucymugg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 3 weeks ago

Dear Lucy,

Thank you for choosing our hotel for your two week holiday in Huelva. It was our pleasure to host you and your boyfriend for your visit to this part of Spain and we are glad to see from your rating and comments that you have both enjoyed your stay immensely - 'We were sad to be leaving after 2 weeks'.

We really appreciate you taking the time to share your thoughts on your stay and we would like to thank you especially for mentioning how environmentally minded we are with regards to the use of plastic. We do our utmost to care for our beautiful, natural surroundings and, as you have said, we have provided many different areas where our guests can freely fill their water bottle throughout the day with fresh cold water.

Our spectacular setting combined with our friendly and relaxed environment lend themselves perfectly to escaping the stress and routine of every day life and it is good to learn our entertainment team's daily activities provided a few fun-filled memories for you to take home - 'entertainment team were amazing.'. We will make sure your kind words are shared with them all.

Last, but by no means least, we are dismayed to hear the hinges on the door of your wardrobe broke and for the discomfort this incidence caused you on your last days. This has not been mentioned by our reception team and we apologise if they have misunderstood what happened, although it is strange as all incidents are as a rule taken a note of and reported. We sincerely hope the bruise on your hip has healed.

In short, we are delighted to hear that you had a really enjoyable holiday and that you would stay with us again. Thank you for your recommendation to others on TripAdvisor and we look forward to being able to welcome you at your earliest convenience.

Kind regards,
All the team at SENTIDO Garden Playanatural

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Reviewed July 23, 2019

Our room and balcony was very spacious, cleaned daily to a high standard, can't really fault it.

I really enjoyed the environmental initiative that the hotel had in place and hopefully they will continue to progress with this.

The restaurant had a wide variety of food on offer, cooked fresh and continuously to keep up the quality. Staff in the restaurant were very helpful and lovely people.

Our true highlight of the holiday would have to be the entertainment team. Alba, Alejandro, Carlos and Susanna were amazing. Whether it was the activities they put on throughout the day (waterpolo, waterbasket, table tennis etc.) or the great entertainment in the evening (Sketch show, Guest sourced Cinderella production, Mr Sentido pageant), they continuously got us involved and really made our holiday!

Would recommend!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank J_Fitzgerald1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded July 25, 2019

Dear guest,

Thank you so much for leaving us such a lovely review on TripAdvisor!

We value our guests' feedback enormously and we appreciate the time you have taken to let us know your impressions on our hotel, facilities and services.

Our environmental initiative is a very important one for us. Our beautiful unspoiled natural surroundings are a continual reminder of the importance of looking after our planet. We are fortunate to have such a privileged setting and will do everything in our power to protect it. Thank you for your support on this matter, it means a lot to us.

We always love hearing the aspect that has won our guests' hearts over and our entertainment crew will be over the moon to know their daily activities, games and competitions, as well as their evening shows, really hit the mark and provided lots of fun-filled memories.

We trust you had a pleasant journey home, and look forward to hopefully welcoming you again at some stage in the future.

Best regards,
All the team at SENTIDO Garden Playanatural

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