We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,288)
Filter reviews
1,288 results
Traveler rating
477
418
222
115
56
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
477
418
222
115
56
Show reviews that mention
All reviews relaxing holiday pool bar thomas cook evening entertainment plenty of sunbeds entertainment team shuttle bus bottle of cava lower pool enjoyable week different languages sea view speaking spanish sun loungers grilled meat free tickets faro airport
Selected filters
Filter
Updating list...
17 - 22 of 1,288 reviews
Reviewed 4 weeks ago

Great hotel, great food, very clean, and especially lovely staff.
Just be aware that it's a good 30 minute walk to the village, El Rompidou. Also nearly as far to walk the other way to the beach.
Would suggest that this is not a great area or hotel should you have mobility issues.
Might be nice to have a bar open during the day in the main part of the hotel, instead of having to pick your way through the loungers to the pool bar though...just a thought.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 4 weeks ago

Dear Liz,

Thank you very much for leaving us a few lines on TripAdvisor to express your opinion on the recent holiday you spent at our hotel. It has made our day to see your 5* rating based on your experience and we are delighted you have had a great time, as at the end of the day, that is our main objective.

Our guests' comments help us ensure our standards are being maintained and we thank you for highlighting how clean our hotel and facilites are and that you felt well looked after and attended to by our staff throughout your stay. Each member of our team works hard to do their best in every area, from our cleaners and housekeepers to our enthusiastic entertainment team.

We are also very happy to read your comments regarding the choice, quality and selection at mealtimes "great food". Our chefs and kitchen team will be thrilled to find out you have enjoyed their culinary creations. We hope you liked their special themed cuisine evenings too.

In short, it was a pleasure to have you as our guests and we look forward to having you stay with us again at some stage in the future.

Kind regards,
All the team at SENTIDO Playanatural

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Not a great holiday at all.
Booked with Thomas Cook.
Firstly our clapped out coach broke down on our way to the hotel and we had to wait over half an hour for a new coach to arrive. The driver didn't speak English so we didn't have a clue what was going on. Half of the seat belts didn't work either, so clearly safety is not on the topic Thomas Cooks list.
All Inclusive....it should be called half inclusive. The food that you are allowed is totally embarrassing. A dry bun with a dry burger, a plain sausage in a roll or cheese and ham on a piece of dry bread. I asked for lettuce on the burger and the man shouted NO to me like i was a school child. When ever I have had all inclusive before I have been able to order anything off the menu and not had to pay for it.
Also you only get one free bottle of water on the day that you arrive. If you want more you have to pay for it.
There are not enough staff in the restraunt, several times we have had to clean and set our own table which is absolutely awful. Almost every evening we have had to ask for a drink, three staff to look after a full restraunt is totally unacceptable.
They speak minimal English in the restraunt so very difficult to communicate with them.
The sun loungers are NOT cleaned at night. There is bird poo on the top of most of the loungers.
The entertainment team are very over worked. There are no professional shows on at night, the guys have to make their own entertainment. They do a great job but the hotel should have a professional show on at least a few nights a week.
We went to have a look around the spa and a lady came over to us telling us to get our shoes off. She was extremely rude the way she spoke to us.
The snack bar serves hot drinks in a polystyrene cup. That's laziness. Serving paying guests.
I made a complaint to Anna Rodriguez however she brushed off most of my comments. She said Spanish people don't like China cups as they don't know if they are clean and that they prefer polystyrene cups!!!! This comment is just laughable.
The hotel prefers Spanish guests, they are treated far better than the English guests.
Our glass shower screen was found on the floor of our bathroom when we returned to our room after a day trip. There was shards of glass on the floor. We ended up having to move rooms on our last day which was a great inconvenience.
The hotel really is in the middle of no where, YouCan pay Togo on the hotel mini bus to El Rompido if you want a walk around for an hour or so, only a handful of shops there though. No where to eat out or drink out so you arrived to eat at the hotel really. Food not great at all. Hardly any choice at all. Flies all over the bread and fruit, most food was cold.certainly not what I have ever experienced before, and most certainly not 4* standard.
Half of the time we were there we had to
The best thing about this holiday was the lovely English people we met here, the sunshine and Alejandro
Food is very sub standard, mainly cold, flies on the bread and fruit, hardly any choice at all. By far the worst food I have experienced at a 4* hotel.
The glass shower screen was on our bathroom floor when we got back to our room, with shards of glass on the floor. Had to move rooms on our last day which was a great inconvenience.
Day trip to Seville is well worth a visit as it's a beautiful place.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank Lozz b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for the time you have taken in leaving such a detailed review on TripAdvisor. We value all our guests' feedback as it is only by listening can we hope to further improve and better the services we provide.

At SENTIDO Garden Playanatural we try our level best to tick all the boxes on all aspects, at all times, and it is with regret we see by your feedback that we have fallen short in your eyes.

We understand the way a bad start to a holiday can be unpleasant and we are sorry your transport coach from the airport broke down on the way to our hotel. Unfortunately these things can happen, like the shower screen which broke in your room on your last day. We are sorry for the inconvenience of having to relocate you.

On a more positive note, we are very happy to read you enjoyed your day trip to Seville, it is indeed a stunning place with lots to see.

We truly regret you have been left with these impressions of our hotel and can only hope you will allow us another opportunity at some stage in the future to regain your trust.

Sincere regards,
All the team at SENTIDO Garden Playanatural

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Arrived sat 8th June
1st impressions very nice
Sadly that was it
Room was clean and ok
Poolside was good
Pools too cold
Ok plenty of sunbed no hassle getting one
Food normal for all inclusive
Most staff friendly
Literally no shops around
Nearest one at least 2 miles away
No cash point anywhere near
Ferry to hidden beach is worth a visit
Would I stay again
No

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank swchca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for taking the time to let us know what you thought of your recent holiday at our hotel.

We are glad to learn your impressions upon arriving at our hotel were good and we hope our reception team were able to check you in quickly and efficiently. Reading through your feedback based on your experience, we can see that your accommodation "Room was clean and ok" met with your approval and that you enjoyed spending some time relaxing by our poolside. Sorry to hear the temperature of the water in the pool was still a little chilly, when the heat of the summer sun is upon us, it tends to be ideal for a refreshing dip. We also have the indoor pool, which is heated, for our guests use and we believe the sea at this time of year is much nocer for swimming. We hope you found the chance to take a stroll down to La Flecha beach. One of the most beautiful and well kept beaches in the region.

We understand fully that our location is quieter and offers a more relaxed holiday than other places, however it is for this reason many of our guests choose our establishment. Couples in particular find our natural surroundings and complete tranquility ideal for a romantic getaway or may people have described it as an oasis to unwind and re-energise. We are very sorry to learn it was not to your liking and disappointed to see how this has affected your overall opinion of your stay.

We hope you had a pleasant trip home and send you best regards from El Rompido.
All the team at SENTIDO Garden Playanatural

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My husband and myself stayed here for a week beginning of this month, it was a last minute booking and we thought we had a good deal, until we got there! On arrival we had to upgrade from our half board booking to all inclusive as the only shop and restaurant was at least a 45 minute walk one way, this I was not prepared to do everyday and only other option was to pay the hotels restaurant prices for lunch everyday which probably would have been more expensive. The general state of the restaurant was of a low standard, tables were left uncleared leaving the choice of where to sit very frustrating.

The hotel wasn't overly busy with it being low season, but there was rather a lot of Spanish guests who seemed to get better service and attention than other guests, at the bars and in the restaurant especially. The entertainment staff, who were generally nice, also seemed to cater more for Spanish than others.

All inclusive should actually mean that, everything should be included in the price. We were told by other British guests how disgusted they were with having to pay extra for things such as water.

I don't think we will be hurrying back to this hotel!

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank deborah516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 4 weeks ago

Dear Deborah,

We appreciate you taking the time to share your thoughts regarding your holiday in El Rompido. We look forward to hearing back from our guests as we believe your feedback can only help us to further improve the holiday experience we provide.

Our setting here in this beautiful, unspoiled part of Huelva is one of the many reasons our guests chose our hotel. The natural landscape and stunning scenery which surrounds us and our prime position just 600 meters from one of the most spectacular beaches in Cartaya, lend themselves to total relaxation and we have many guests of all nationalities who highlight this aspect. We are truly sorry it was not to your liking and to see that you would have preferred a more touristic, busy area.

We have a couple of restaurants on site, apart from our Albufera buffet restaurant, The Papaya A la Carte Restaurant and our new a la carte restaurant, El Patio, which opens daily at 8 p.m. We are disappointed you felt the service in our Albufera restaurant was not up to standard and rest assured we have already spoken with our head waiter to ensure tables are cleared more efficiently.

We hope you had a pleasant journey home,

Yours sincerely,
All the team at SENTIDO Garden Playanatural

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Really disappointed with our holiday here. It is definitely not All INCLUSIVE.. How can you advertise as all inclusive when you even have to buy a bottle of water for your room.. (we were informed only all inclusive if you booked with Thomas Cook)
The food in the restaurant was OK not the best of choices but here again for all inclusive you can only have house wine which was disgusting... You can have other wine but you have to pay 50% of the price which we did but this is not all inclusive and we spoke to other guests who were feeling exactly the same. I say thank god for your amazing staff in that restaurant who are run off their feet and never stop I felt really sorry for them ... You see them running from one bar to another....
The snack bar at the pool is a joke... You are given a menu but you can only have a toastie, hotdog, burger if you want anything else again you pay 50% of the price... We ordered the burger and toastie and it fed the birds or was so Bland and disgusting..

One person mostly serving at the bar queues all the time... One person serving at the snack bar... You even had to queue for a glass of water how poor is that... You couldn't have a bottle again unless you paid for it

Finally the bed has to be the most hardest mattress I have slept on I couldn't wait to get back in my own bed..

You need to visit an Ikos resort and see how it should be done..

The pool didn't open till 11.00 no towels on or first day till 11.00 because you have to collect from the spa which didn't open till 11.00...

Date of stay: June 2019
Trip type: Traveled with family
Thank patbW3550NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes at SENTIDO Garden Playanatural, responded to this reviewResponded 4 weeks ago

Dear guest.

Thank you for having taken the time to share your opinion on your holiday at our hotel . We take each and every guests' feedback into account as we strive to maintain our usual high standards of quality in all aspects. We try our best to ensure all our guests' have a good holiday and leave with great impressions of our establishment and it is disheartening to see we have not been successful on this occasion.

Our all inclusive regime includes all meals and drinks, as well as snacks at our snack bar during the day, with the exception of some articular branded drinks or particular items which are listed on the snack menu, although we do offer our all-inclusive guests 50% discount on these. All inclusive guests also have 50% discount at our spa. We are saddened to read it was not what you had been expecting.

On a more positive note, it's good to learn you found our chef's selection at mealtimes in the restaurant to your liking and we hope you also enjoyed our themed cuisine evenings and show cooking station where one of our chefs cooks your choice of meat or fish as per your preference there and then.

We trust you had a pleasant journey home and hope we have a second opportunity in the future to change your impressions of our hotel.

Sincere regards,
All the team at SENTIDO Garden Playanatural

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews