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All reviews swimming pool beautiful river reception area bar staff snow capped mountains staff were friendly pleasant stay spectacular views separate building meals program grounds setting sauna distance group spaniards
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Reviewed October 20, 2018

We stayed here as part of the VaughanTown program as volunteers speaking Engkish to Spaniards. . Our room and board were free! For that price it is a terrific place. It has seen better days, nicks and scratches throughout but still nice. The mattress was rock hard and the pillows hard to use, but that is by the standards of wimpy Americans. The food ranged from just OK to good. The lounge area is quite nice and the setting is lovely. The staff were quite accommodating to our group. There were many flies but that may be seasonal. For travelers interested in hiking in the Gredos, this would be a good base. Even with the issues that have listed, this was a nice place to stay if you are willing to be flexible and do not expect luxury.

Date of stay: October 2018
Thank Forcrane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELPUERTADEGREDOS, Director Comercial at Hotel Izan Puerta de Gredos, responded to this reviewResponded November 14, 2018
Google Translation

Buenos días.
Muchas gracias por su valoración y comentario. Son muy importantes para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos.
¡Esperamos volver a verle pronto!
Un cordial saludo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2018 via mobile

....but there are some foibles.

Room 1208 is dangerous due to a 30cm square beam low across the entrance to the room and the bathroom. I don't think it would be certified elswhere. I was told there has been at least one accident there.

The surprise for me was the attitude of the staff at reception. The attitude ranged from casual indifference to rude.

Barstaff waitstaff all excellent. Food good.

The setting and other facilities and condition of the rooms cleverly redeveloping an old ranch I think make this a good stay.

I have to say it is not 4 star as it rates itself, but don't let any of the points above put you off.

It's a good place to stay.

Date of stay: September 2018
Thank OhGawd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELPUERTADEGREDOS, Director Comercial at Hotel Izan Puerta de Gredos, responded to this reviewResponded November 14, 2018
Google Translation

Estimado cliente.
Muchas gracias por su valoración y comentario. Son muy importantes para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos.
¡Esperamos volver a verle pronto!
Un cordial saludo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2018

I stayed in room 2010, tucked away behind the lift on the second floor of the main building. Compared to the other rooms in the hotel, this was more like the servants quarters than a 4-star room! The floor was badly scratched, the furniture was a little tatty. In the bathroom 2 things were broken, but the staff quickly had them repaired. There were sloping beams, which felt extremely claustrophobic, both in the bathroom and bedroom. The skylight in the sloping ceiling let in light but no view, even when standing on the wooden block.
Toiletries were definitely not 4-star quality. The shampoo/conditioner was unusable.
The stairs from the reception area were always dirty and eventually out of bounds while work was being carried out on the first floor. The lift then broke down and we were obliged to use the stairs, in spite of the cordons on the stairs.
The staff were sometimes surly, with the exception of the waiting staff in the restaurant.
The reception area was pleasant and the grounds were spacious, although somewhat neglected. A 4-star hotel this is definitely not!
The hotel is in a stunning setting, peaceful and near a beautiful river. There are snow-covered mountains in the distance and Nature is ever-present. Nature and the location of the hotel get a 5-star review!
All-in-all a disappointing experience for a 4-star hotel. I wonder who does the inspections!

Room tip: The outside "stables block" have magnificent rooms.
Date of stay: July 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
1  Thank Lastminutedot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELPUERTADEGREDOS, Director de Relaciones Públicas at Hotel Izan Puerta de Gredos, responded to this reviewResponded August 13, 2018
Google Translation

El Hotel Izán Puerta de Gredos le agradece las molestias tomadas dedicándonos parte de su tiempo para enviarnos sus comentarios y por haber elegido nuestro hotel.
Lamentamos que su reciente estancia no haya sido del todo satisfactoria y le pedimos disculpas por todos inconvenientes ocasionados.
Su opinión es muy valiosa para nosotros y sin duda nos ayudará a mejorar nuestros servicios para poder cumplir todas sus expectativas en su próxima estancia.
Anotamos su valoración y lo trasladamos a los departamentos correspondientes del hotel encargados de tomar las medidas adecuadas para solucionarlo.
Esperamos volver a verle de nuevo.
Un cordial saludo.

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Reviewed July 12, 2018 via mobile

We had hoped for more from this place and thought we had included breakfast but it was not. Upon arrival in a quite remote location, oddly past a ski resort and in early July snow still present in patches on the adjacent mountain tops.

Stepping away from usual mid range hotel chains we prefer did not pay off. The pool attracted extra charges and wearing a swim cap (not provided or available to buy) was oddly compulsory! Breakfast too was an extra charge at 8/4 euros for adult/child.

The accommodation was a two room affair in an adjacent block, bars on the window were an oddity where shutters were interior not exterior. The sofa bed was not at all comfortable with ridges and a poor mattress. The main bed was huge and very comfortable which offset this a little.

Staff were very helpful but thin on the ground as they seem to combine roles and waits at the bar and reception because of this was common. Food was fair and good value, our Spanish is not as good as our French (conversational) but we got by easily enough with our ubiquitous phrase books.

The grounds were overgrown and not tended well for a hotel of this grade as our walks around outside revealed. Parking was great and covered, another oddity was three or four Tesla charging points that I am sure are used every now and again. Perhaps the owner has one?

Whilst picturesque and remote the extra charges and limited staff dropped my stars, with main hotel chains at least you know almost all is included. Perhaps it was a failure of our going through booking.com to see the extras we thought were included. A brief review of the website made no mention of pool charges or restrictions we came across.

Others have mentioned staff shortages and it’s odd how immaculate it is indoors yet the outside seem a touch neglected. Again it was further off our route than we would have preferred, would we stay again? No. Though it may suit some. It didn’t suit us.

Date of stay: July 2018
Trip type: Traveled with family
1  Thank 068man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELPUERTADEGREDOS, Director de Relaciones Públicas at Hotel Izan Puerta de Gredos, responded to this reviewResponded August 13, 2018
Google Translation

Buenos días.
Muchas gracias por su valoración y comentario. Son muy importantes para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos.
Sentimos su malestar pero tenia que haberse informado bien a la hora de hacer la reserva con su agencia de viajes y haberle informado lo que trajo contratado.
En lo que podamos ayudarle estamos a su disposición.
Un cordial saludo.

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Reviewed June 5, 2018 via mobile

2 hours outside of Madrid is a stunning hotel complex. Indoor pool, super accommodating for your needs great restaurant ask for Lola she is fun and a super server. Clean rooms and great hiking trails with beautiful walkways

Date of stay: June 2018
Trip type: Traveled with family
Thank kathyhK9551WZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELPUERTADEGREDOS, Director de Relaciones Públicas at Hotel Izan Puerta de Gredos, responded to this reviewResponded June 11, 2018
Google Translation

Buenos días.
Muchas gracias por su valoración y comentario. Son muy importantes para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos.
¡Esperamos volver a verla pronto!
Un cordial saludo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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