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“First Time”
Review of The Moat

The Moat
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Ranked #3 of 7 Restaurants in Wrotham
Price range: $9 - $18
Cuisines: British, Bar, Pub
Dining options: Breakfast, Late Night, Lunch, Dinner, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Lunch, Dinner, Reservations
London, England, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“First Time”
Reviewed March 10, 2013

Everything was well and good when we arrived. We were seated, our drink orders were asked straight away. Food orders were taken in a polite manner. Starters came, the food was satisfactory and i could taste and feel that food wasnt cooked with any passion as if the chefs had lost their spark. My soup came in a cold bowl with the butter hard from coming out the fridge, not very good for spreading on the bread. The soup was not HOT from touch, and i had concern if it was brought to the boil first before serving or was just left on the pass for to long. A suspected Food Safety Hazard. Food was served on nice cold marked plates (Sarcasm).

As my steak came out, the peppercorn sauce was in a cold jug with a big drip mark down the side of it which crusted. Came across as unclean. Elements of the steak dish are roast tomatos,mushrooms and chips. Poor time keeping was a certain factor in the kitchen as the mushrooms were cold when ALL elements should be timed to be out ready Hot at the same time. The steak wasnt rested and had blood leaking on the plate more than a steak would if rested. Again, served on a cold plate. My sticky toffee pudding was quite pleasant apart from the custard jug in the syrup sauce. I am also concerned for the staffs safety as many plates were dropped that night, i found out why when the staff came to clear the table. When i noticed cutlery inbetween plates. I know aswell as you that is dangerous. Proper training of the staff needs to be over looked. As a reminder to the staff, Correct cutlery should be placed before the food arrives as that is etiquette, e.g (Soup Spoons, steak knives). waiting for them means the food will get cold, especially when you have a salad and the vinegerette is turning the leaves brown over time.

Apart from the food, which can be sorted out with a few hints. Service was poor. After we finished our starters it took a whle 28 minutes for the waitor to be dragged over by another member of staff for sheer lack of being attentive. I watched this particular waiter as countless times he looked over and did anything but come over to us. Only checked for drinks once. His lack of being informative to us about the stock on the menu, whatever we asked to order would be out of stock, which is normal at times, but for future matters, inform the customers before hand. Make sure tables are cleaned and not sticky and tables were checked before service if they were uneven, e.g rocking.

We also phoned up to book this table at the earliest possible time. This was on a sunday, everyone was looking foward to a roast as you would. we were the first booked in table to arrive, we were told all roasts were gone.

As far as i'm concerned, when you are aware that you have a table booked in, you should have enough supplies to feed not only the walk-ins, but the booked ones aswell. As a Chef of Excellence coming from one of the best culinary colleges in the world. I do not expect michelin standard in this part of kent as it is only a Pub Restaurant. I didnt think a simple, effortless, smooth GOOD service was hard to come by. It isnt hard, its common sense to give Good, customer service and comfort. If we were the first booking to arrive, i feel sorry for the ones that came after.

The food is average but lacks passion and care of presentation and taste.
The Service and executing Safe Service, MUST be RE-Checked if your customers are to return.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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329 reviews from our community

Visitor rating
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    44
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
London, United Kingdom
Level Contributor
84 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Lovely Sunday lunch!”
Reviewed February 3, 2013

Took the family to the Moat for Sunday lunch, and it never disappoints! The elderly ones were offered a slightly smaller roast lunch, which was ideal for their appetites. Such a lovely building, with real oak beams and quaint uneven floors. The food is always first rate, real flavour and good quality. Would not hesitate to recommend - but do suggest you book, as it quite rightly gets very busy.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartford, United Kingdom
Level Contributor
499 reviews
341 restaurant reviews
common_n_restaurant_reviews_1bd8 173 helpful votes
“Poor Boxing Day substitute”
Reviewed January 19, 2013

OK - I left it too late to get in on Boxing Day but had expected a FEW more diners the next day - and a few more daring to want to eat as late as 2pm like us!! So - rather lacking in atmosphere to start with. Not many staff either. Thought there'd be enough to be honest but we still waited longer than usual to have our order taken and for all the courses to be served. This was still Christmas for heaven's sake - what about adequate staffing? We've been several times before and it's always been better than this. The wheelchair access is very good as well.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Veronica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
109 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Lovely restaurant”
Reviewed December 31, 2012

We went here quite a long time ago, but it was very very good. The food was amazing, it was very cosy inside too, I definitely recommend coming here, and you get good value for your money.

  • Visited January 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cherriecupcakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
Level Contributor
79 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
“Nice food....had long wait for food both times though”
Reviewed December 28, 2012

We've been to the Moat twice now, and had great food both times, the only down side was we had to wait a long time for the food both times. The food is very nice doing general English pub food, generous portions and reasonably priced. The restaurant is clean with nice comfy decor, and there are some nice real ales on offer as well as some nice wines as well. Outside there are gardens, which giving it's location are surprisingly peaceful, with a children's play area, but this is aimed at older children. The staff are really friendly and take time to help you with everything, so despite the long wait we had for our food, we enjoy eating here so we will definitely be returning to the Moat again.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank stdaveuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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