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“Good hotel but had a horrifying experience!!”

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Novotel Suites Paris Velizy
Certificate of Excellence
Pune, India
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel but had a horrifying experience!!”
Reviewed October 17, 2012

Finding this hotel is a nightmare. I took a taxi from Paris Nord train station and after the taxi meter showed 45 euros the taxi driver was sure we were near the hotel, but could not see it. 5 minutes after that we could see the hotel but it took us 10-15 more minutes to reach there!!
The rooms are big and spacious, very nicely designed, the bed is comfortable. You get good amenities inside the room but there is no restaurant at the hotel, you need to go to the Velizy mall and there as well you may not find good options.
Now, about the horrible experience I had here. On the first night of chcekin, I had flown in from Sweden and was tired of all day long journey. In my sleep I could hear someone playing with the door, I ignored and slept on. After a while suddenly someone opened the door and rushed in!!! This was at around 12:30 midnight. I shouted, "Who is it"?? And the person said something in French and left. I was zapped. I called the reception and he said but sire, there is no one checked in to this room. Am I ghost talking to you? Next morning I checked with them and said the lady at the reception checked me into some other room so this room was shown empty which was offered to another guest, awful mistake! They returned one night money back to me when ideally they should have returned for the entire stay.

Room Tip: Just make sure the receptionist enters the correct room number and you should be ok. I was actually...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vichavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
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Worcestershire UK
Level 5 Contributor
86 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed September 5, 2012

I know many people find Paris a difficult city to drive around, but the area round this hotel at the moment is at a whole different level. Road closures and rebuilding work mean that unless you know the area well it is a nightmare even finding the hotel. All the regular signs to the hotel are now directing you away. Tip - follow the tempory signs to Ikea and then just pray!
When you finally get into the hotel enclosure( which it shares with the Ibis Budget attached to it), dont be tempted to go into the underground car park, that too is being rebuilt and finding the lift is almost impossible with signage completely wrong. Oh, by the way the lift is also being re-modeled and is enclosed with plastic and ribbed rubber! What a mess.
Once finally in the hotel is ok, if a bit worn.Our room had badly stained carpet and most of the edging on the units torn away.
Rooms are a good size, bathrooms excellent.

Room Tip: Not one ajoining the Ibis as there is a large fan on the roof that makes a noise at night.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sleepytopcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, UK
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 7, 2012

This hotel is really convenient for me, and I stay here often on business travel. The rooms are large and comfortable. The staff... well, I can't say anything negative about them, if I was rating the hotel on the staff (and rooms) alone, I would give this a 5/5, they are always accommodating and cannot do enough to help, from a customer service point of view they are excellent.

The only thing which lets this hotel down is the free internet connection, which can be slow and irregular at the best of times, and is not suited to VPN use. That said, if you're prepared to spend a little, there is also Orange wifi available (I presume tailored towards the Ibis Budget hotel in the same building next door) which is very good and fast.

The fitness room is small, but provides the essential required facilities in order to get a reasonable workout, and the aircon in there keeps you cool.

I have never taken advantage of the breakfast facility, as I think this is a little overpriced for what you get, but with the fridge in your room, shopping centre (with hypermarket) 10 mins walk away and the complementary coffee to go facilities, there is really no need for me to use the breakfast offering.

The bathrooms have both a bathtub and a shower (which is a good shower, not just a trickle), it's uncommon to have the choice of both bath and a separate shower unit in your room, so this is a real plus.

The use of the Smart car included for stays of 4+ nights is also really convenient, especially if you want to go pick up provisions from the Velizy 2 shopping centre and don't want to carry them back by hand!

All in all, a very good hotel. Quiet, Comfortable, well located for my business requirement, and reasonably priced. Put it this way, if I wasn't happy here, I wouldn't keep coming back as there are other hotels in the area, and I come back here often, so that says it all really.

Room Tip: All rooms here are the same, so there is nothing to choose between them. The hotel is currently emba...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madspiral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level 5 Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 26, 2012

I quite liked my stay here. The hotel's common areas are clean and furnished with modern fixings. The rooms are spacious, well insulated. Being able to have broadband, movies and music included in the price is a great value proposition for frequent and business travelers.
Great breakfast with original and tasty food.

The location is great for meetings within the Velizy area, not so great if you are planning to go to Paris or if you are going there from one of the airports.

Room Tip: Make sure the multimedia package works, if not, get them to change you room.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wap13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorktown
Level 5 Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 26, 2012

The hotel is clean and neat. The rooms are larger than average and have a microwave and fridge which is very handy. The breakfast is very over priced for what is offered. Plenty of parking, The internet performance was irregular. Very acceptable one day and very slow the next. I had a recurring problem with the television, it would only display one channel and the remote or set controls would not change the channel. The night manager tried to fix it was but was unsuccessful.
Would I stay here again, perhaps. But it is not a certainty.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Paris Velizy

Property: Novotel Suites Paris Velizy
Address: 1 T rue du petit Clamart, 78140 Velizy-Villacoublay, France
Location: France > Ile-de-France > Yvelines > Velizy-Villacoublay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Velizy-Villacoublay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suites Paris Velizy 4*
Number of rooms: 125
Official Description (provided by the hotel):
Just 15 minutes from Paris, discover the Novotel Suites Paris Velizy hotel. Located opposite the Vélizy 2 shopping complex and close to the Versailles Castle, this fully renovated 4-star hotel offers spacious and modern Suites(30 m²) with fiber-optic internet and a free TV package (Canal +, beIN etc.). Situated close to the Thoiry animal park, France Miniature, Haras de Jardy and the Saint-Quentin-en-Yvelines leisure center, find the perfect base for your visit at Suite Novotel. Hotel highlights 24-hour self-service amenities: Boutique Gourmande, Fitness area, Web Corner, free enclosed car park, Free WIFI. Our suites offer bathtub and shower, refrigerator, microwave, Bluetooth speakers and Nespresso machine. ... more   less 
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Also Known As:
Suitehotel vélizy Villacoublay
Novotel Suites Paris Velizy France/Velizy-Villacoublay, Europe

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