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Taurito
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Reviewed January 23, 2020 via mobile

My partner and i have just landed back in uk after a week here. The only complaint i could have food at times warm not hot. Everything about this hotel is fantastic. Deffo be back. Keep up the good work.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 60jaynej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadiseHR1, The Paradise Team at Paradise Lago Taurito, responded to this reviewResponded 3 weeks ago

Dear 60jaynej,

We are very happy to read you comment and we thank you for the perfect score of 5 points.

Please do come back for another great holiday experience, we will be happy to welcome you anytime.

Kind regards,

The Paradise Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2020 via mobile

I have always stayed open minded when reading reviews as I know some people have high expectations, but this hotel does not even deserve 3*

On arrival we were dropped off and made to walk quiet far to the hotel reception with all our luggage which was the first disappointment.

The waterpark which is free entry but you have to pay for drinks in there, you cant go on any of the slides though as it is ice cold. The pool at the hotel is ok kids loved it but no lilos allowed as the lady lifeguard is very moody.

We travelled as a family off 11, me my husband and children paid extra for the family room, has a kitchen but no cutlery, kettle, plates etc can hire a kettle which worked out around 35euros for 2 weeks no cups though or spoons ‍♀️

It is out of the way of everything which wasnt really a problem as we like walks to explore.

So we are still here now go home on sunday, 7 out of 11 have been struck down with a nasty bug and turns out over 100 people in the hotel are also bad. The rude receptionist tried to say we brought it with us baring in mind today is the 23/1 and we arrived on the 12/1. My baby was sick on the bed and they were reluctant to change the sheets as today wasnt our day!! We watched the maid clean sick up from the pool with no mop bucket just a dirty mop and toilet roll no wonder everyone is bad when they have no hygiene what's so ever!

Worst holiday we have ever been on tbh and I would not recommend to anyone!

Date of stay: January 2020
Trip type: Traveled with family
2  Thank Hayley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadiseHR1, The Paradise Team at Paradise Lago Taurito, responded to this reviewResponded 3 weeks ago

Dear Hayley A,

It is shame that you left with such a perceptioon as the one you are describing in your comment and we are sorry to hear that your expectations for your stay were noit satisfied.

Surely your booking confirmation and/or the information on the hotel provided (by whomever made the booking in your name) does not state that you would get AI snacks and drinks inside the waterpark. We are sorry to hear that the lack of explicit EXclusion was interpreted by you to be the same as automatic INclusion. Gran Canaria is much warmer that basically the entire rest of Europe during the winter months, but the days are still shorter (=less hours of direct sunlights exposure) and the air temperature is not a lot over 20 degrees Celsius during the daytime. Considering these facts itis hardly surprising that the massive amount of water park pool water is not exactly warm either.

All of the hotel staff make great efforts to adhere to the proper POSI (Prevention of Spread of Infection) protocols (especially Housekeeping, Restaurant and kitchen staff) but some guests (both the unaffected and the affected) will continue to use common facilities (which are cleaned very frequently but not after after every single use.

The local clinic has issued a document wherein they confirm a rising number of viral gastric illness during the first half on January, without having found a single indication that any of the hotels in the area (neither us nor our competitors) could be in any way responsible for this fact.

In the end of the day, most people would agree that the sensible thing to do, if you find out that a virus is going around their place of work (for example), is to increase the frequency of hand washing and to decrease physical contact with other people. The exact same principal can be applied to any place with many people in a limited and shared space, like a hotel. Between that and the POSI protocols most guests would have been perfectly fine and never in any real danger of chatching it.

If the maid did in fact do something of the sort you describe, she surely just used whatever she had at her disposal to get rid of the worst right away but only to come back shortly after, equipped with proper cleaning tools and disinfectants to do the cleaning up to POSI standards. Please do not forget that a puddle of sick is not only a danger in terms of infection but also in terms of making the surfice it is on very slippery, and a slippery floor in the pool area is to be avoided at all costs.

We appreciate all the time and effort you put into sharing your point of view, we hope that ours has shed some light on a few misconceptions you seem to have fallen victim to.

Thank you very much. Kind regards,

The Paradise Team

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Reviewed January 20, 2020

The hotel is clean food is OK staff are OK but bar /entertainment poor now if you like to have a meal out of the hotel or go to a Bar for something different then do not come to this hotel there are no bars restaurants of any kind you have to go to the next resort in a cab £14 each way and no food what so ever sorry popcorn machine 2 euros if working completely dead after 10 o'clock

Date of stay: January 2020
Trip type: Traveled with friends
1  Thank davidfC2999HI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

This is my honest personal review, I booked a bargain week away at the paradise lago taurito hoping for a chilled winter sun break after a rubbish xmas & new year. I'll break it down.
1, hotel was not paradise! Room on 8th floor had a fab view & was fairly clean but a few areas of the room & rest of hotel needed a spruce up.
2, staff were all lovely, esp on reception.
3, food was luke warm & repetitive. Always ran out of cutlery & hated the plastic cups in the bar.
4, bit of a rip off as waterpark entry free but had to pay for drinks in there. Pool in there was freezing too & no sunbed mats.
5, main pool was rammed full of kids with no sunbeds available whenever we went down.
5, entertainment area was ok, the animation team worked really hard to put on good shows.
6, amusement arcade, bowling, crazy golf, bungee, bouncy slides, rides all available for kids but was expensive.
7, beach was nice, easy access from hotel but there was a homeless scruffy guy living on the beach who used to wander about & offered us weed in front of our 4 year old! one night we saw him at the entertainment area & a few families felt intimidated. The staff & jet 2 rep were informed of his presence.
8, felt a bit trapped in, as no where else to go, no where to really walk to as the road to Puerto mogan is closed, so taxi one way was €4 but now €20. There is a free bus to playa del cura then you can get another bus to mogan, Puerto rico, maspalomas etc. Buses are cheap, frequent & reliable.

Personally, we wouldn't stay here again but I'm sure it suits some families. It was mid jan & pool area & restaurant & entertainment area wasn't big enough for the amount of guests so I dread to think what school holidays are like.

Mogan is worth a visit as is amadores beach near Puerto Rico. We went out every day on the bus & eat at different restaurants so my bargain week away didn't end up a bargain!
We travelled with jet 2 who I think are fantastic & the hotel rep carl was nice, helpful & informative.

Date of stay: January 2020
Trip type: Traveled with family
Thank mrsloulou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2020

Just returned from a ten day holiday and it was amazing , the place is beautiful and so relaxing , the staff are nice and the food is delicious. The animation team are brilliant especially Louis when he did his Micheal Jackson performance he deserves a medal , extremely talented and hard working.

Date of stay: January 2020
Trip type: Traveled with family
Thank Nadzrziguix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadiseHR1, The Paradise Team at Paradise Lago Taurito, responded to this reviewResponded 4 weeks ago

Dear Nadzrziguix,

We are glad to hear that you thoroughly enjoyed your holiday experience at the Paradise LAGO Taurito Hotel.

Please come back to visit us again, as we would be very happy to welcome you back for another great stay in the sun of Taurito.

Kind regards,

The Paradise Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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