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“not as good as I had hoped”
Review of Suite Princess

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Suite Princess
Ranked #1 of 7 Hotels in Taurito
Certificate of Excellence
Reviewed April 14, 2014

We have recently returned from a weeks stay at the Suite Princess and I had high hopes for it when we booked. we upgraded to the black bands and a junior suite and expected something with the wow factor and what we got was the it's ok factor. The room was pleasant just nothing special. The staff at the hotel were excellent remaining cheerful at all times even when extremely busy. The food was mediocre everything on the hot choice seemed to swim in grease and the lunchtime buffet was invariably cold even when it was meant to be hot. The evening entertainment was very Butlinesque but the piano bar was ok. All in all I would not go back

  • Stayed: April 2014, traveled as a couple
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1  Thank sue1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARIBELLOPEZREY, Gerente at Suite Princess, responded to this reviewResponded April 22, 2014

Thank you for taking the time to communicate your valuable feedback about your recent stay at the Suite Princess.
We take note of your comments. Your feedback constantly helps us in improving our standards and the service to our guests.
We hope that you will visit us again sometime soon to see the changes we are making, thank you once again for your detailed feedback and we look forward to welcoming you back, hopefully, soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,490 - 1,496 of 3,099 reviews

Reviewed April 13, 2014

This was our second visit to this hotel and to be truthful we were slightly disappointed. The hotel has turned a bit shabby. There was dirty tiles around the pool, there were too few toilets round the pool and the gym stank of sewerage every morning.
The staff were excellent though and worked hard.
With the guests being mostly English you would expect there to be more than 2 English TV channels although it advertises 6.
The food and drink were average but too much queuing.

Stayed: April 2014, traveled as a couple
3  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARIBELLOPEZREY, Gerente at Suite Princess, responded to this reviewResponded April 22, 2014

First of all, I would like to thank you for taking the time to write a review about your recent stay at Suite Princess.
We are very concerned to learn of your disappointing experience during your stay and would like to apologize for any inconvenience you experienced.
We look forward to having another chance to welcome you back, under more favourable circumstances.

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Reviewed April 12, 2014

Having stayed at 2 other Thomson Couples Hotels I was expecting this Hotel to be as good if not better as the overall reviews appear to be better. However, for a 4 star plus hotel I would expect waiter service but you have to self serve drinks. I would also expect tea and coffee facilities as standard. We did not get this, you have to pay for this privelege or upgrade to the black band all inclusive status. For the black band status you receive a fridge, safe and kettle plus you are served with premium brands of drink, however, the vodka I was served was the same bottle as a black band was given. I noticed that the gin was better quality. Overall the drinks such as wine and beer were okay. Cava was served on draught and it was fine. If you were black band you went to the bar and had your own bottle of wine or Cava. I personally don't think it is worth upgrading to the black band for the benefits received. I found the food to be hit or miss, we had a couple of very nice meals but also a couple of very unforgettable meals. Breakfast is the usual mix of hot and cold foods. Again, you have to self serve the drinks at all meals. The restaurant is busy and noisy. The staff in the Hotel are all friendly and professional. Our room was on the 4th floor and was very big, it wasn't very modern but was clean. There are sun beds on every balcony and all have sea views and also enjoy the sun from midday onwards. The cleaners within the hotel are always visibly cleaning handrails and sunbeds and do a good job. Entertainment within the hotel is average, the resident duo play a few sessions during the lunchtime and afternoons. They are talented but they appear to play music they want to play to show off their skill and not what people wanted to hear. Again, at other Thomson Couples hotels the resident duo have been far better. Daytime activity is the normal activity such as archery, water aerobics. On the evening you have various acts, some were good and some were dreadful. The resort was quiet as expected, there is nowhere to enjoy a stroll. The transfer was dreadful, the brochure states 50 minutes but if you add 1 hour on then it would have been right, consider getting a taxi! Clientele at the hotel were generally of an older age and a mixture of Britain and Scandinavians. I did enjoy the break however I would not recommend this Couples hotel because it is not as good as other couples hotels I have been to.

  • Stayed: April 2014, traveled as a couple
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Thank abrahamwinkleury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARIBELLOPEZREY, Gerente at Suite Princess, responded to this reviewResponded April 22, 2014

Thanks for taken few minutes of your time to share your opinion about the services
We do apologise for the inconveniences during your stay. At our hotel , our aim is to exceed the guest's expectations and we are very sorry when we do not get it, as it was your case.
Thank you once again for sharing your feedback online and for giving us the opportunity to enhance our service quality. If you decide to give us an opportunity to welcome you back in the future once more.

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Reviewed April 12, 2014

Stayed here for 1 week in April this year. Room amazing really big with everything u need including a big balcony with sun beds and table and chairs. Food good nothing amazing but different every night and plenty to chose from. The all inclusive drinks and snacks seemed to be available all day so u could always get something if u wanted it.
My tip would be go for dinner at 9pm as then u don't have to queue and there is still all fresh food and lots of it - this way u miss the crowds and can enjoy the sun longer.
Entertainment brilliant most nights 3 different things going on that u could choose to watch or be involved with.
My only complaint would be that the hotel publicise a policy of no reserving sun beds but this is never followed, people start putting towels on beds from 7am and they soon get full, the annoying thing is then they won't actually use there bed sometimes till 2pm and the hotel do not do anything about this.
It didn't really bother us as we just used to do the same as u had just as we'll join in and then u can sit where u want to.
The life guard is greT if there are no beds he will go and get u one no problem.
Overall we had a great time and I would recommend this hotel.

Room Tip: Ask for a high floor much better views
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  • Stayed: April 2014, traveled as a couple
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2  Thank maccieEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

From the moment when you arrive, to time tearful time you say goodbye you will feel like royalty at this excellent hotel. I had emailed and requested a quite room on a high floor and that was exactly what we got, The suite was large and comfortable with a sea view balcony, good sized relaxing living area and great bathroom, all clean and well furnished. The food was first class, the wine, sangria and beer flows freely from the self service taps. We did not opt for the black arm band upgrade that allows premium booze and bottles of wine, we were quite happy to drink by the glass. Entertainment was great with a mixed bag of locals and the on site excellent duo. The beach is a short walk down some steep steps or ramps, there is quite a steep ledge from the beach down through the rocks to the sea edge. It was good to see the the hotel was able to cope with the wheelchair users, and others who had some difficulty getting around. All in all a great place to stay - we look forward to going back. The best bit - NO KIDS, the only down side -you are trapped in the small resort unless you make use of the free hotel transport - or the regular buses - we did feel that we could not really go for an evenings stroll, and walk off some of the excess food eaten.

Room Tip: High room are quiet - all rooms give a sea view
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  • Stayed: April 2014, traveled as a couple
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10  Thank SwindonTiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

Just come back from week at Suite Princess great holiday.Hotel was a lot more than expected massive room , beautiful sea view,very comfortable and everywhere in hotel was spotlessly clean. So much food the most picky eater could find something to eat even when we went into dinner late fresh food was still being served. Pool areas very clean and staff always clearing dirty glasses and plates. Plenty of quite areas around pool .Would definitely go back and would give highest recommendation.

  • Stayed: April 2014, traveled as a couple
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3  Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

My aunt and I stayed at the Suite Princess the last week of March. We flew from Birmingham airport and took advantage of the "day before baggage drop off" which worked very well and I will certainly use it again.
We had booked a Royal Suite and when we arrived Claudia on reception noticed that my aunt was in her wheelchair and asked if we would prefer a disabled access room. She took us to look at the Royal Suite which was on the 8th floor, the room was wonderful and spacious with a large balcony, bedroom area with a very large bed, however the bathroom had a step up to the toilet (as do all the bathrooms).
The disabled access room was on the 3rd floor and again was spacious with twin beds, the bathroom was all on the level with a walk-in shower. This room suited my aunts needs much better and everything was moved for us and all the up-graded facilities were brought into the room. All the staff were very courteous and went out of their way to help.
We found the food to be good with plenty of choice. The lunchtime meal was a very relaxed affair out on the terrace, we could have stayed out there all day.
The evening entertainment was a bit hit and miss, although we enjoyed listening to Nico in the piano bar. We didn't join in with the daytime activities so are unable to comment.
We paid €19 for the wifi which wasn't really worth it as the access was poor and intermittent. I was told the best place to pick up the wifi was in the reception area, but I found it to be best outside by the piano bar or near the gym.
The area around the pool had sun beds which were close together and towels were placed on them from 07:00hrs!!
As has been stated before Playa Taurito is very quiet and would not suite people wanting plenty of night life. A trip to Playa Mogan is well worth it.
We had a taxi to and from the airport arranged by Thomsons which was perfect for us, it took approximately 30 minutes each way

Room Tip: All bathrooms have a step up to the toilet area, other than the disabled access rooms.
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  • Stayed: March 2014, traveled as a couple
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7  Thank mary33Derby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suite Princess

Address: C/ Alcazaba, 4 | 35138 Mogán, Gran Canaria, Spain, 35138 Taurito, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Taurito
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Taurito
#1 Family Hotel in Taurito
#1 On the Beach Hotel in Taurito
Price Range: $228 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suite Princess 4*
Number of rooms: 304
Official Description (provided by the hotel):
The Suite Princess is a hotel for adults (16 years and above) who want to enjoy an all-inclusive vacation directly at the sea. The 4 star hotel is located in the sunny south of Gran Canaria, the picturesque Puerto de Mogán is just 4 km away. All rooms of the adults only hotel feature sea- or garden view. The Suite Princess in the bay of Taurito boasts two buffet restaurants, a theme restaurant and 3 bars. The main restaurant serves breakfast and dinner. Three times a week there are theme nights featuring food from Italy, Spain or the Canary Islands. The Gala Night offers international specialties. The entertainment programme not only includes sporting activities such as aerobics, aqua aerobics and archery but also culinary delights. Suite Princess guests may look forward to cooking classes (paella, tapas, mojo sauce), wine tasting, cocktail presentations, sunset sessions with cava and canapés and the weekly Black&White night. For those who just want to relax in their holidays may choose between sun-kissed or nice, shady spots in the pool landscape of the hotel. Jet Ski , parasailing, jetboat, flyboard or banana boat - Watersports fans are definitely spoiled for choice. One of Gran Canarias leading Watersports-Centre is located at Taurito Beach. Wi-Fi (chargeable) is available in the public areas of the Princess Suite. ... more   less 
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Also Known As:
Suite Princess Hotel Taurito
Suite Princess Grand Canary
Hotel Suite Princess
Suite Princess Taurito, Gran Canaria

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