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Suite Princess
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2,067 - 2,072 of 3,333 reviews
Reviewed February 28, 2013

My husband and I have just returned from a two week stay at this hotel. We stayed here last year at the same time time and enjoyed it so much we decided to return. The hotel is in a lovely peaceful location overlooking a small beach. The hotel has excellent facilities and the staff are very friendly and helpful. It is very easy to visit other resorts (Puerto Morgan, Puerto Rico, Anfi, Maspalomas etc) as there is a very good local bus service as well as a free daily bus from the hotel to Puerto Morgan. Puerto Morgan is well worth a visit as it is a very pretty port with lots of restaurants, bars and shops arranged around a marina as well as a lovely beach. From there you can get a boat which sails along the coast to Puerto Rico, Anfi and beyond.
The rooms in the hotel are very spacious and comfortable and all have lovely sea views. We were delighted to find fruit,wine, honey rum and chocolates in our room on arrival as well as a fridge well stocked with bottles of water. We also had tea-making facilities with tea and coffee provided. The maids keep the rooms and public areas spotlessly clean.
The choice and quality of food in the restaurant was excellent and the level of service was superb. The fish dishes are particularly worthy of a special mention. The variety and quality of the fish dishes on offer was first class (monkfish, swordfish, tuna, seabass,etc).
The hotel staff go to a lot of trouble to add extra little touches to make the holiday more enjoyable. For example on Valentine's day they put flower arrangements and cupid decorations in public areas and provided a long-stemmed red rose for each lady at dinner.
We particularly enjoyed listening to the resident duo 'Trouble' play and sing at various times during the day and evening. The afternoon session sitting overlooking the sea sipping a glass of cava while enjoying the music was lovely.
There is a well-equipped gym which has nice views over the beach and a variety of organised daily activities (aquagym, table-tennis,shooting,archery, french boules, salsa lessons, tapas and paella lessons, Spanish lessons, shuffleboard, yoga etc) as well as entertainment every evening.
The weather was wonderful for the whole two weeks with almost unbroken sunshine and temperatures in the mid to high twenties.
Overall we enjoyed a lovely, restful holiday in a wonderful hotel and would definitely return again.

Room Tip: Rooms with a low number on a high floor are the quietest and have the best views.
  • Stayed: February 2013, traveled as a couple
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6  Thank holidaylover003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

This hotel is okay and provides all the services it advertises, but it's not as good as other 4 star all inclusive hotels I've stayed in. Firstly, be aware that some of the hotel rooms are not as well positioned as others, and there is a steady demand at reception to move to a different room. This is usually met with the offer of upgrading at about £25 per person a day. For this you get a dressing gown and a sun lounger on your balcony. You also get a black wrist band which gives you premium brands at the bar, eg Bombay Sapphire gin, rather than the local stuff. There has been some modernisation around the place but the result is a restaurant with a cold clinical feeling. White light and not very comfortable tables and chairs.

All food is buffet style which is fine, and the selection is varied. There is also a chef area where they cook meats and fish whilst you wait. The quality of this meat is at best average and usually slightly disappointing when you sat down to eat it.

The all inclusive bars were fine, although during the day you usually had to wait for someone to come to the bar if you wanted anything. Beer, wine, coffee and soft drinks were available all through day by way of self service taps.

Don't get me wrong, this hotel is okay and there were people there who were on a return visit. It's probably the best in the resort, but the resort is small, with a small dark sand beach and little else! It certainly is not a premium 4 star hotel, compared to others I've stayed in and therefore I consider it a bit over priced.

  • Stayed: February 2013, traveled solo
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3  Thank JohnPerkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

We had a nice relaxing holiday here. Rooms where very big, we had a nice view from our balcony to the sea and pool. The hotel was nice and clean.

I have experienced better "All inclusive" but it was OK. Be sure to book a romantic dinner etc. for something else to eat. Drinks was ... Well you have to pay extra for a black band, to get recognized brands. Otherwise the drinks came from a machine (bars where open at nights - drinks was better here but with lots of alcohol).

Food and service: it was fine.

You have to pay extra for WiFi, which is really slow, and you have to login every time. You also have to pay extra for the key to the fridge and safebox.

There are not much to do in the area, there is a little water park for the kids though. If you like a relaxing holiday by the pool or beach, this is a good place. I can recommend to go snorkeling, go to the hotel on the other side and ask them.

There is lots of older people here, as a young couple we only saw 3-4 other young couples, so have this is mind. :)

Kids are not allowed at the hotel, which is a good relief.

Overall I am happy with our stay. Next time we are going for a relaxing holiday, it will be somewhere else though. :)

  • Stayed: July 2012, traveled as a couple
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3  Thank Tobias L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

I stayed at the Suite Princess with my partner back in October for a week. we are couple 31years old and 41years old. I think a week is long enough though. We were hit by bad weather and the end of the storm from usa. we had bad flooding but all was not hotels fault and they were quick to clean up. When it rained there wasnt alot put on by hotel and it was very boring. I left my children at home so this was a perfect adult only hoilday for me. Very relaxing and quiet. No noise from water park at all!. There was planty to do in day like sports and things in the pool if you wanted to join in.
Food was amazing and ive never been all inclusive where food was all day long! that was a great change. Food was hot and not samely lots to choose from any time of day. Didnt go to resturant as it was a set menu and one that wasnt to my liking but felt i didnt miss out as buffet was so good.
The suite princess has some pretty gardens just outside of it and the shops are not to bad aswel for food or prezzies. The beach is black sand and does stick to you. The waves are really strong and i advise only the good swimmers to attempt it.
There is a little cave to the left of beach which when the tide is out is very pretty. I saw life guard on beach most days which was good.
You cant walk anywhere though which can be a pain when you feel like getting out of hotel but we got a taxi to Mogan which was very cheap and wortha visit. Pretty like harbour with shops and places to eat.
We did the MHT music hall taven show and OMG it was brill and defo one not to miss!! whatever age you are. The evening entertainment in the hotel was good. The paino bar is very pretty and relaxing and niko is brill. Im in early 30s and loved it. Was really nice to see the eldery get up and dance its something you dont see any more these days. The shows were good but they did repeat them so once you seen it you dont want to again.
Rooms very large and great view. Higher the levels the better the view. Not worth upgrade we had a great time without it . Bottled water can be collected from reception everyday if needed. There is shop in hotel if needed aswel. They also have stalls by resturant each night ie jewerelly one night and glass blower another which was good to grab gifts for family.
Pool was cold but clean. Beds are close together but can easily be pushed away. Didnt need to reserve we found most were free after breakfast.
We also took taxi to other side island and again another pretty harbour but more shops and man made beach there. Its not for people that dont travel well lots of bends and curvs as roads are built in to mountain wall.
Market is on friday at Mogan and free bus from hotel is set up. Great for buying gifts and we enjoyed it.

BAD POINT
Only bad point was when we landed in Gran Ganaria we were made to wait 1hour for a coach!! not told why or what was going on ect.. and then another hour on coach to hotel so was a very long and hot journey! but not hotels fault this was thompson!

All in all a very nice time away and would go back here but not alot to do for longer then a week.

Room Tip: higher levels are the best.
  • Stayed: October 2012, traveled as a couple
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4  Thank kimberleyBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

We returned from this hotel on 16th February, a week's stay which we added on to the end of a week's cruise round The Canary Islands.

The general facilities are very good. The hotel is built into the rocks, and the public areas are full or marble, and are light and airy. The sixth-floor Reception is accessed from the road into the back of the hotel. The Reception staff (in fact all hotel staff) were very helpful and friendly. The Hotel has a private gate straight on to the beach.

Our room were cleaned and straightened every day, and we had no problems at all with the cleanliness. Bathroom towels were replaced regularly. The bed was large and very comfortable.

Breakfast and the evening meal were buffet-style in the restaurant at the base of the hotel. The range of hot and cold food was very good, and there was something for everybody. Yes, it was a large room, and there was a lot going on, but the dining tables were attractively laid out, and dining was a pleasant experience. Our only slight complaint was that extra cutlery was not very easy to find. Recommendation - if you want waiter-service, go somewhere else and be prepared to pay a lot more.

Late breakfast and lunch was served in the buffet-style restaurant on the same level as the swimming pool, and again, the hot and cold food was varied and tasty, and there was a different menu every day. I loved the variety of salads on offer. On one day, there was a lunchtime barbecue with home-made sangria, and on another, Spanish paella.

The included drinks were okay, with draught red/white/rose wine and draught, beer, cava, sangria , water and soft drinks, tea and coffee available all day. In the evenings, cocktails made with local spirits were a bit sweet and sickly. We had the "black band" upgraded drinks package which meant that we could have bottled wine on request, which could also be taken back to our room and chilled in the fridge. We also had cocktails made with premium spirits which were much nicer. The beer was the same whether you upgraded or not. Recommendation - If you only drink soft drinks or beer, don't upgrade. If you like a nice glass of wine (or two!), spirits or cocktails with a kick, consider the upgrade.

The entertainment was varied (in content and quality), with a featured act in the main concert lounge which became a disco later on. I have read reviews about the disco being noisy but we went to bed about midnight most nights and there didn't seem to be much noise to me. There is a also a Piano/Cocktail lounge with a talented pianist/vocalist, and a Sports Bar showing football etc. During the day, the resident duo played at various points round the Pool Area, which was very pleasant. Other activities (darts, shooting, table tennis etc) were organised during the day.

We booked a Royal Junior Suite, which was on the 8th floor, and (having sent an email to the hotel prior to our visit) were allocated room 8011 which had a lovely sea view. We paid an extra £133 each to Thomsons for this upgrade, part of which was for the upgraded drinks and extras, and the "Royal" bit which was to get a newly refurbished room on the 8th Floor. The sun didn't hit any of the hotel rooms until it came round mid-morning, but the sunsets over the sea were lovely.

The hotel itself is an S-shape, with all of the rooms facing out towards the sea, although the best views are from the high floors and those nearest to the sea. However, after the first excited views of the sea, we didn't spend much time on the balcony. We had the upgraded package with premium toiletries (didn't use them much), slippers (used them a bit), bathrobes (medium/large won't fit larger persons), large-screen TV (but we only watched BBC News and Sky News), fridge with a supply of bottled water (this was useful), fruit on arrival (nice but plenty of fresh fruit available on the buffet), and sunbeds on the balcony (which we didn't use at all). A nice extra was a half-bottle of the local honey rum and a small box of local chocolates, and a small bottle of wine to welcome us. From discussions with other visitors, it appears that all of the suites are similar shape and size, but some may not have been re-furbished yet. Some rooms will be nearer to the central water park - in February, this wasn't a problem, but there might be more noise in the peak, summer months. Recommendation - wait to see what room you are allocated, and upgrade if you need to. If you want certain extras eg fridge, sunbeds, etc wait to see if your room has them first, and then pay the extra for the things that will make your stay more enjoyable.

The pool area has two pools (when we went in February only one was heated but this was big enough for those who wanted to use it). There are loads of sunbeds but, as usual, despite the hotel requesting otherwise, everybody puts their towels out before breakfast, and some annoying people didn't come out to use them until after lunch! If only people wouldn't do this, there would always be enough sunbeds for everyone!

Overall, this is a pleasant, friendly, good-value hotel in which to have a relaxing holiday. Tarito Bay has been purpose-built for hotels and apartments - there isn't a community here with bars etc to walk out to, but most hotels here seem to be all-inclusive. There are lots of bars in Puerta Mogan just a ten-minute taxi-drive or bus away.

  • Stayed: February 2013, traveled as a couple
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    • Sleep Quality
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7  Thank JanetG69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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