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“Excellent view. Great space and hospitality”

Review of Factory Penthouse

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Very good
2 reviews
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Overview
Rental Home -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Fitzroy, Yarra, Greater Melbourne, Victoria

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
usc23
Fort Lauderdale, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent view. Great space and hospitality”
Reviewed October 23, 2017 for a stay in October 2017

This is a great penthouse with plenty of space that offers incredible views of Melbourne. The host was very friendly, outgoing and available when needed. The neighborhood was exciting with many amenities within a 10 min walk. I will definitely be visiting again for my next trip to Melbourne!

Date of stay: October 2017
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 13, 2017
Thank - you so much for your kind words. It was a pleasure to have you stay with us.
All the best to you.
kind regards
Sian LUXICO
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dolly007G...
Gateshead
Level 6 Contributor
158 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Great apartment let down by lettings agent”
Reviewed February 19, 2017 for a stay in December 2016
5
people found this review helpful

We stayed in the Factory Penthouse for three weeks over Christmas and New Year. It’s a lovely apartment. It is in a great location, easily accessible to the CBD by tram – although we often walked – and near to both Smith Street and Brunswick Street. A highlight is the balcony which proved to be the ideal spot to see the spectacular New Year fireworks. In one of the bedrooms the air con did not work which proved an issue when the temperature hit 36C on Christmas Day.
The downside was that we booked it through Luxico who provided a very poor service. Problems started when nobody from the company was there at check-in as promised. Fortunately, the cleaners were there to give us access. However, delays with the cleaning meant we had to wait in a nearby café for 3 hours while this was finished. We needed to get the cleaners back because cleaning had not been done properly. A Christmas tree we had ordered and paid for was missing. There were other problems (e.g. locksmith had to be called out to fix a problem with the front door). These things happen but the way Luxico dealt with them was lamentable. It was difficult to get a response and there seemed to be a lack of care. To cap it all, it took much chasing to get our bond returned and the cost of the missing Christmas tree refunded. No hint of an apology has been offered for this poor service. Overall, very, very disappointing. We have stayed happily in many apartments/cottages but this by far the worst experience we have had with an agent. We will definitely be back in Melbourne and would stay again at the Factory Penthouse. However, we will be giving Luxico a very wide berth.

Date of stay: December 2016
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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