The hotel would have to greatly improve its service level as the people working the reception wasn’t neither very helpful nor particular friendly or forthcoming. The room cleaning was not very good and most of the room equipment didn’t work, such as power wall plugs, refrigerator etc. The hotel was greatly overpriced for what you actually received and the room didn’t even include breakfast or parking which had to be added to the room price. All in all a lacking experience that is in great contrast to all other BW hotels in Germany in which I have stayed.
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