We booked this hotel on Expedia.com. First, it is NOT located "at Malpensa airport" as their description said. The shuttle service is only TO the airport during morning hours, not FROM the airport during the rest of the day. 20 Euro for a 15-min. taxi ride (on the highway) to the hotel. Once we arrived at the hotel, we read the sign that the only on-site restaurant was closed on Sundays. Of course, we were only there one night and it was a Sunday.
It was POURING down rain. The front desk guy told us there was one restaurant nearby but they didn't open until 7:30 p.m. There was a bar "about a kilometer walk" away that served sandwiches and pasta. This little restaurant was the only good thing about our stay -- Tornavento Circolo S.Eugenio. Good food, '80s American music, excellent service.
But back to the horrific Malpensa Inn. I was irritated that we were (1) not on-site at the airport like the website said, and, (2) having to walk in the downpour to eat. I told the guy at the desk this, and his response was "it is typical for restaurants to close on Sundays in Italy" and that they "don't list all the local restaurants' hours on their (the hotel's) website." There was only one other room rented that night, so you'd think that they would at least say they were sorry for our inconvenience or something similar. All he said was "this isn't the first time we've heard people complain about these things" and that I should "take it up with Expedia." Basically, not his problem.
Our room was clean... or so I thought. One of the beds had what appeared to be blood stains, about the size of a pea, in several spots on the flat sheet as well as several dots of blood spots on the fitted sheet too. We were horrified.
It was a larger double room, so it was bigger than an average hotel room in Europe. For 100 Euro a night NOT on-site of the airport and NOT including breakfast, we should've gotten more. There were two queen beds but only two pillows, one for each bed. It was stuffy and humid, so we turned the fan on the "cool" setting. It blew hot air for about a half hour and heated the place up to the point where we had to open the windows to keep from sweating to death. After the room cooled down, we shut everything off, closed the windows, and sweated it out. The shower stall was phonebooth-sized, and the little plastic shelf that was supposed to hold your soap fell off as soon as we turned the water on.
The hotel is located on a residential street. Many different dogs barked off and on all night long, and it sounded like they were right outside our window. Our flight was early, and we were up by 4:30. Dogs were still barking. We heard roosters crowing before sunrise.
WiFi was 10 Euro for a 24-hr period or 2 Euro per 2-hr period. All we wanted was a place to eat a nice dinner and get to bed early for our morning flight back to the US. The reviews were glowing, yet our experience was the exact opposite.
In short, go ahead and stay at the Malpensa Inn if you don't care about convenience to the airport, if you don't mind spending money for taxis, and if you don't want a safe, clean place to sleep. Otherwise, the Sheraton is AT Malpensa Airport and you don't even have to exit the building to get there.
- Official Description (provided by the hotel):
- Malpensa Inn, just 5 minutes' drive from Milan Malpensa Airport, offers the HOTEL SHUTTLE, 24 hours, FREE of CHARGE from 05:00 AM to 10:00 AM and from 17:00 to 23:00 To be picked up on arrival, you can call the hotel after collecting your luggage. Wi-Fi available in all hotel and Internet Point in the Lounge Bar The simple, Italian breakfast starts at 04:00am and is served in the bar. Buffet Breakfast served from 05:00am to 09:30am in the breakfast room, self service continental style. RESTAURANT Bertoni Next to the Hotel at walking distance, is open from Tuesday to Saturday from 12:00 to 02:00 pm from Monday to Saturday from 19:30 to 22:00 pm (closed all Sunday and Monday lunch time) You can enjoy typical regional dishes, seasonal and vegetarians dishes RESTAURANT AND PIZZERIA Il Pizzorante with Free transportation during service hours. is open Monday to Sunday from 12:00 to 14:30 and from 19:00 to 22:30 (closed Saturday lunch, Monday evening no pizza) The HOTEL SHUTTLE is available in the other times at an additional cost. GPS code: Lat. 45.58371 Nord 045° 35.023 / Long. 8.72327 Est 08° 43.396 ... more less
- Reservation Options:
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- Also Known As:
- Malpensa Hotel Varese
- Malpensa Inn Italy/Lonate Pozzolo