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“Another great stay” 5 of 5 bubbles
Review of Carlton Hotel Dublin Airport

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Carlton Hotel Dublin Airport
Ranked #1 of 3 Hotels in Cloghran
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
8 reviews
“Another great stay”
5 of 5 bubbles Reviewed August 22, 2013 via mobile

Another great stay, we were picked up at the Airport by the Carlton courtesy bus and a very chatty driver Anthony. The hotel was very busy but the staff were efficient as last time, we were allocated a smaller room this time but it was comfortable and clean..the WIFI is free and fast. The Bistro was very busy but we were serviced with same smile from Jimmy our server,, the prices were moderate for a Four Star but would suggest a review of the wine list. Breakfast buffet has a good choice but watch the eggs as they can be overdone. We will be back..

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cnoctua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 29, 2013
Dear Guest

Many thanks for your review and feedback. I am pleased to tell you that we are currently compiling an exciting new food menu with an emphasis on local suppliers and local produce as well as an extended wine list. Our breakfast chef Jack is thrilled that you enjoy his breakfast fare and promises to be more careful with his eggs!

Best wishes for now......

Declan Meagher
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,606 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (264)
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English first
Mayo, Ireland
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 22, 2013

We had to stay here for one night recently when our 'Delta' flight to the USA was cancelled and we were given accomodation in this hotel...We had lunch and evening dinner in the hotel bar. The food was average but then again we did have to choose from a different menu to the other hotel guests. The hotel room was clean and spacious. The rooms are interconnecting, so would be ideal for families. It is only a few minutes drive from the airport, so ideal for early morning/late night flights.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NMcDKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 23, 2013
Dear Miriam K

Thank you for your review of Carlton Hotel Dublin Airport - I am delighted that you enjoyed your stay at the hotel and found everything to be of a great standard. The team here in the hotel take great pride in offering genuine hospitality at its best and will be thrilled to read your review.

I look forward to welcoming you back again soon.

Best regards

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sleepy Hollow, New York
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed August 20, 2013

For our one night stay at the Dublin airport prior to our flight home I tried to pick a hotel right in the airport, easy to find and close to walking distance to the flights. This seemed to advertise that location. First it was not near the terminal and very difficult to find. There were no signs to it in the maze of routes around the terminal. We had to ask 3 people for directions. The GPS was no help since it gave road names, none of which were posted anywhere. Even when we got near the hotel it was difficult to find the sign identifying it.
On the positive side our room was spacious and the price was reasonable.
On the additional negative sides there was no air conditioning, no safe in the room, standard features one would expect at a large respectable hotel catering to business and vacation travelers. Suggest you try the Radisson or Clarion that are closer to the terminals and easier to find.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fredi728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 23, 2013
Dear Reviewer

Thank you for your feedback. I am pleased to let you know that the hotel is located just 1KM from Dublin Airport on Old Airport Road and whilst the hotel is not located within the airport complex, it does benefit greatly from being one of the newest hotels at Dublin Airport.

Each of our guestrooms are equipped with an in room safe as well as offering high levels of comfort for our guests.

I am pleased to read that overall your stay was a positive one and look forward to welcoming you back again soon.

Yours sincerely

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed August 13, 2013

I stayed here for one night recently and did not enjoy the experience. On arrival we were greeted by the receptionist who was not very friendly. As our booking was prepaid she did not inform us that we would need to leave a credit card in order to access the free wifi. My husband had to go down with the credit card afterwards.

Got to the room. It was a good size and clean and tidy. Decor was very plain but no complaints here.

Went down to the bar/restaurant. Was virtually ignored as we took our seats. Ordered off the menu that was on the table about 20 minutes later when a passing bar lady who did not have a pen and paper finally took our order. The waiter seemed intent on impressing a group of Americans. I waived over for him before our order was taken, he acknowledged he had seen me but never came near us afterwards. He must have been working on his tip with the Americans as he seemed to be all over them. A couple nearby were offered a complimentary Irish coffee by him after what I presume was a mess up with their order also.

Food arrived fairly promptly after that and no complaints. Basic enough but at least we were fed. We discovered there was another menu in a black cover which included starters. These were not on the menu on the table. We probably would have ordered starters but were not aware of their existence.

I finally paid the bill up at the bar after no assistance from any of the waiting staff. They seemed to be short staffed which has been said time and time again in the reviews.

I thought this was the end of the trouble but noted that there were two 30th birthday parties on that night. Thought no more of it. My husband was walking on the 1st floor and discovered a whole corridor was closed off so they obviously knew there was going to be a lot of noise. At 11pm we could hear the music and dj very loudly in our room. My husband went down to reception to complain. We were assured by Lisa that the music would go off by midnight. Midnight came and went and we could barely hear the television about the noise. I rang reception and was told by a different person that it would be 12.30. Finally the music went off and we were relieved. A few minutes after we were just relaxing when a lot of noise from the corridor occured. The room next door seemed to be having some sort of alteraction and were shouting and screaming at each other. I rang reception yet again and they said they would have a word with them. In fairness the noise stopped after this and we finally got some sleep.

Luckily we were not travelling anywhere on a flight the next day and did not have an early morning flight. My husband was told another room were also complaining about the noise from the party so we weren't the only ones. If they knew there was going to be noise we should have been allocated a different room not overhead the function room.

Never again would I stay here. You couldn't make it up.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank unichick1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 23, 2013
Dear unichick1976

Thank you for your review. I am disappointed to read of your experience and would like to apologise for the issues which affected the overall quality of your stay.

As a member of the Carlton Hotel Group we strive to deliver the very best guest experience to all of our guests and it is regretful that your experience was not indicative of this aim.

I would be pleased to discuss the matter further with you should you wish to contact me directly at the hotel.

Yours sincerely

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

Spent a Saturday night here before an early morning flight to the States. Dinner in the restaurant was nice and the staff were friendly.

With regards our rooms, the one with the balcony appeared to be better soundproofed than the one without and the noise of planes landing late at night wasn't really conducive to a good night's rest. What is more, the 3:30am wake-up call we had requested to both our rooms did not arrive. In any event, our mobile phone alarms sufficed but I had taken the service as a given.

All in all, I would return here in the future but perhaps only to a balcony room.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Indigo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 23, 2013
Dear Reviewer

Many thanks for your review and feedback. I am pleased that you had a positive experience overall and look forward to welcoming you back again soon. Next time why not book one of our luxurious Rooftop Suites complete with balcony and relaxing area - a great way to unwind after spending a day exploring Dublin City or indeed before or after a long flight.

Best wishes

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 11, 2013

After a long 10day trip around Ireland I was looking forward to a 4star hotel with air conditioning, a comfortable bed and good shower. The hotel had 2big parties so they put us in a wing away for noise, which was very appreciated. However the room had a Murphy bed, the mattress was very uncomfortable, the shower leaked, and the a/c kept shutting off. There is no business center to print boarding passes, but the staff did allow me to print at the desk for free. To get ice you have to walk to the bar and wait and ask. I'd like to have an ice machine guest can use. There were several noise complaints at the desk when I was printing my boarding pass, they were full and couldn't move people. The lobby smelled of stale smoke. 4 star it absolutely wasn't! 3 at its best, maybe

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank FunSeeker813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 23, 2013
Dear FunSeeker813

Many thanks for your review which I am clearly disappointed to read. I would like to apologise for our shortcomings in the areas which you have highlighted and assure you that all feedback received is used to improve the overall quality and service level at the hotel.

I do hope you will consider choosing the hotel again in the future and look forward to welcoming you back.

Yours sincerely

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 10, 2013

There is currently a 30th Birthday Party for "Robert" directly above the entire wing of 2nd floor rooms, and the bass is so loud. The hotel was very poorly designed, so the party rooms are directly above the guest rooms. What is most frustrating is that the management refuses to do anything to deal with the loud music, even though there have been more than a dozen rooms that have complained based on the list at the front desk where Vladimir wrote down every room that had called to complain. This is an airport hotel where guests expect to be able to get sleep before a flight the next day. Clearly this hotel cares more about the slutty women at the party (evidenced by their inappropriate outfits) and their willingness to pay more than 10 euros per drink than their guests hoping to get a good night's sleep. Plus, the party guests were drunk and strewn about the hotel in chairs in various states of stupor and not even dancing to the loud music. One guest went upstairs and saw there were at least three security guards keeping frustrated hotel guests out, so this hotel must know they often have problems between guests and parties. Vladimir, the front desk attendant, would only offer his apologies but would take no action to remedy the situation. Another guest asked for the hotel manager to be called to deal with the problems but Vladimir refused that request. Absolutely don't stay here if you want to get sleep before or after a long flight.

Room Tip: Don't stay here because the party rooms are directly above the guest rooms.
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank JB S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, August 23, 2013
Dear JB S

Many thanks for your review which I am clearly disappointed to read. I would like to apologise for our shortcomings in the areas which you have highlighted and assure you that all feedback received is used to improve the overall quality and service level at the hotel.

I do hope you will consider choosing the hotel again in the future and look forward to welcoming you back.

Yours sincerely

Declan Meagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel Dublin Airport

Property: Carlton Hotel Dublin Airport
Address: Old Airport Road, Cloghran, Ireland
Location: Ireland > Province of Leinster > County Dublin > Cloghran
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cloghran
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton Hotel Dublin Airport 4*
Number of rooms: 100
Official Description (provided by the hotel):
Carlton Hotel Dublin Airport is a stylish, international 4 star hotel next to Dublin Airport terminals, the hotel offers free 24 hour shuttle bus transfers to the airport, free internet access and free parking during your stay. With room rates from ONLY €99 everything you could possibly wish for is here at this top Dublin Airport Hotel, wrapped in an elegant contemporary design and delivered with the highest levels of personal service. Just 20 minutes from Dublin City Centre you will find deluxe bedrooms and suites, all with complimentary WiFi, award winning Kitty Hawks Bistro & Bar which serves food all day including Carvery Lunch, Early Bird Menus and our famous Chef's Specials popular with both locals and our residents. De-stress and unwind in our new fully air conditioned Fitness Suite, which is complimentary to hotel residents. A range of Cardiovascular Machines and a weight station will enhance your workout and help to refresh and relax you. Guest enjoy reduced rates at Sportslink swimming pool and leisure centre only 2 minutes away. One of the newest Dublin airport hotels, the Carlton Dublin Airport Hotel offers residents FREE parking and a complimentary airport shuttle service. ... more   less 
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Also Known As:
Carlton Hotel Dublin Airport County Dublin, Ireland

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