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“Disappointing”

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Carlton Hotel Dublin Airport
Ranked #1 of 3 Hotels in Cloghran
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 30, 2013

To start with the positives:

1. The shuttle bus is handy. The driver was a lovely man.
2. We were allowed to check in early which was great as we had just got off a long-haul flight..
3. There is a young lady who works in the restaurant serving breakfast who is really helpful and friendly.
4. The hotel looks like it should be nice when you arrive in reception.

Sadly that's the extent of the positives.

The wifi didn't work.

The TV system didn't work fully.

I got fish and chips via room service and, without meaning to sound like I'm indulging in hyperbole, it was the worst meal I've had in years. It was supposed to be fresh fish. I don't think it was. I think it was frozen. Note that I am not a food expert, but it certainly did not taste like fresh fish to me. If I am correct, this is inexcusable when you are within spitting distance of the sea. The tartar sauce was not tartar sauce. It was garlic dip. Not nice garlic dip. Really awful garlic dip. The chips seemed to be like oven chips and they were not cooked properly. It was really, really bad.

The shower was terrible. Ran hot and cold and the pressure was all over the place. For a hotel that looks modern, the shower is very, very dated.

I have to admit that I was tired when I stayed here and as a result I simply could not be bothered to complain at the time, and I feel bad about complaining now instead of at the time, but over the past couple of weeks I have thought it through and thought it best to warn people that this place isn't that great! I don't like writing reviews like this but I was really, really disappointed particularly in view of the price - there are cheaper hotels in the area and they are better than this one.

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank Adrian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded February 3, 2013

Dear Guest

Thank you for your review which I am pleased to read is mainly positive following your recent stay at the hotel. I am obviously disappointed with the less than favourable feedback in terms of certain aspects of your stay and would welcome the opportunity to discuss those issues with you in further detail. My contact email is dmeagher@carlton.ie should you wish to get in touch with me.

I fully understand the frustation experienced when a Wi-Fi service does not work correctly and assure you that the system provider has commenced a thorough health check to ensure it operates to its complete capacity.

I note your comments in relation to the quality of your room service meal and would like to assure you that only fresh fish is used in the hotel and likewise all of the accompanying sauces are made in the hotel. I have shared your feedback with the kitchen team for their information and continuous improvement processes.

I also note your comment in relation to the shower pressure in your room and assure you that I will have this issue checked by maintenance. The hotel is fortunate to have a high pressure pumped hot water system which may suggest an issue with the individual shower unit - in any case thank you for letting me know so the matter can be resolved.

I do hope you will consider choosing the hotel again in the future and I look forward to welcoming you back again soon.

Yours sincerely

Declan Meagher
General Manager
Carlton Hotel Dublin Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,618 - 1,624 of 2,053 reviews

Reviewed January 26, 2013

The hotel location was very good, well served with buses to city center! The shuttle service works perfectly! Bad news: the room was really desapointing. Old faded furniture and carpet. The temperature control didn't work, we were freezing! But they put two portable heater in my room, very noisy though!
The bathroom was terrible! They do need a renovation urgently! This is not a 4 star hotel, never!

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank KateTosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded February 3, 2013

Dear Reviewer

Thank you for your review following your recent stay at Carlton Hotel Dublin Airport. I am disappointed to read your feedback and would love the opportunity to discuss your comments further with you. My email contact is dmeagher@carlton.ie and I do hope to hear from you.

Carlton Hotel Dublin Airport is a modern hotel which opened less than seven years ago and offers a high quality product in comforable surroundings. As part of our continued investment program the hotel will undergo a soft refurbishment later this year in order to maintain the high level of quality finish and standard that currently exists at the hotel.

Once again thank you for your feedback and I look forward to welcoming you back again in the future.

Yours sincerely

Declan Meagher
General Manager
Carlton Hotel Dublin Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

We were very happy with our room and the hotel in general. The room was warm, and all the facilities and amenities met our expectations. We enjoyed eating in the restaurant. We found the hotel staff to be helpful. We would recommend this hotel. We were sent here by Air Lingus when our flight was cancelled so it is a bit far from Dublin to sightsee etc.

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank Elsa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded January 25, 2013

Dear Guest

Thank you for your review of Carlton Hotel Dublin Airport. It is great to read that you had a really good time at the hotel and enjoyed all of our facilities. I am pleased to let you know that Dublin City Centre is a mere 15 minutes away by car so maybe next time you might get to visit the City Centre for sightseeing, shopping and much more.

I look forward to welcoming you back soon.

Best wishes

Declan Meagher
General Manager

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Reviewed January 18, 2013

Not the best hotel I've stayed in and only here because of delayed flights. BA obviously got a bulk discount.

Warm welcome and friendly reception.

Rooms tidy but both tired and noisy.

Wouldn't stay here out of choice but close enough to the airport in case of emergency.

Stayed: January 2013, traveled on business
1  Thank Hello_Mr_Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded January 18, 2013

Dear Reviewer

Thank you for you review following your brief stay at the hotel. I note your satisfaction with the most part of your stay and thank you for your feedback in relation to some aspects of the hotel.

I would be pleased to discuss any matter further with you should you wish to contact me directly by email to dmeagher@carlton.ie

Yours Sincerely

Declan Meagher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Very helpful staff at front desk, and in bar area.

Very clean room, with a very comfortable bed.

Great affordable food.

Hotel within walking distance of terminal's 1&2, but a hotel bus is also available at a cost of €1 per person.

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Stayed: January 2013, traveled as a couple
1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded January 25, 2013

Dear Guest

Many thanks for your nice review of the hotel. I am delighted you had a great stay with us and hope to welcome you back soon. The hotel offers a Free Airport Shuttle service 24 hours a day which is renowned for providing a friendly and efficent service.

Best wishes and thanks again for you feedback.

Declan Meagher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

My flight from Dublin was cancelled and I was unable to book a different flight until the following day. Since United picked up the tab I can't comment on the price but the hotel was very clean, rooms were spacious and they had a great selection of TV channels. The shuttle to/from the airport takes 10 minutes or less. Staff were friendly although it took a long time to place an order and to be served in the onsite restaurant.

  • Stayed: January 2013, traveled solo
    • Location
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded January 12, 2013

Dear Guest

Thank you for your review and feedback in relation to your recent stay at the hotel. I am grateful for your feedback and assure you that all feedback is used constructively to improve service levels on a continuous basis.

I hope to have the pleasure of welcoming you back to the hotel again soon.

Yours sincerely

Declan Meagher
General Manager
Carlton Hotel Dublin Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

We stayed in the Carlton on the 23rd of Dec as we had a very early flight the next morning. The room was very comfortable and spotless and lovely and quiet. We had great pub grub before retiring, early morning call came as planned and bus bang on time. Good start to holiday!

  • Stayed: December 2012, traveled as a couple
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Thank Millieob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded January 6, 2013

Dear Reviewer

Thank you for your review following your recent stay at Carlton Hotel Dublin Airport. I am delighted that you had a good stay at the hotel and hope to have the pleasure of welcoming you back again soon.

Best wishes

Declan Meagher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel Dublin Airport

Address: Old Airport Road, Cloghran K67 P5C7, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Cloghran
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cloghran
Price Range: $118 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel Dublin Airport 4*
Number of rooms: 100
Official Description (provided by the hotel):
Carlton Hotel Dublin Airport is a stylish, international 4 star hotel next to Dublin Airport terminals, the hotel offers free 24 hour shuttle bus transfers to the airport, free internet access and free parking during your stay. With room rates from ONLY €99 everything you could possibly wish for is here at this top Dublin Airport Hotel, wrapped in an elegant contemporary design and delivered with the highest levels of personal service. Just 20 minutes from Dublin City Centre you will find deluxe bedrooms and suites, all with complimentary WiFi, award winning Kitty Hawks Bistro & Bar which serves food all day including Carvery Lunch, Early Bird Menus and our famous Chef's Specials popular with both locals and our residents. De-stress and unwind in our new fully air conditioned Fitness Suite, which is complimentary to hotel residents. A range of Cardiovascular Machines and a weight station will enhance your workout and help to refresh and relax you. Guest enjoy reduced rates at Sportslink swimming pool and leisure centre only 2 minutes away. One of the newest Dublin airport hotels, the Carlton Dublin Airport Hotel offers residents FREE parking and a complimentary airport shuttle service. ... more   less 
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Also Known As:
Carlton Hotel Dublin Airport County Dublin, Ireland

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