Several emails were exchanged between the staff at Headingley Lodge and myself before making the booking back in early October 2013 for a 5 night stay from 29th November 2013, as I wanted to be sure that my 2 adult children and I would have a bed each, whether 3 singles or 2 singles and a double. I was assured that they had family rooms capable of catering for the 3 of us with either a double and 2 singles or a king size and 2 singles. When we arrived after midnight on the Friday night we found a single bed and a king size bed, but after travelling 6 and half hours from Heathrow where we had arrived after almost a 30 hour trip from Australia we were too exhausted to do anything but just crawl into bed. The following morning I enquired at reception if our king bed could be separated into two single beds for that night, but was told their family rooms only catered for young children and we would have to use sofa bed if we wanted another bed! I showed them all the emails which I had printed out, telling me they would provide us with 3 beds. The girl didn't seem interested at all and said nothing could be done as it was weekend. I also enquired about the side window which had no window covering, and was told there wasn't one. I asked if they could put something up to block all the lights outside from stadium and nearby buildings, but again told nothing could be done as it was weekend.
I couldn't see any reason why the king bed couldn't be separated as they were clipped together and just needed an extra bottom sheet and single duvet. The window covering had also been a roller blind which couldn't have been too difficult to re fit!
When my cousin from Leeds drove me home on Sunday he was very disappointed to see the room as he had recommended the hotel to me, so he had a word with the Receptionist but she simply wasn't interested. Luckily the following evening we found a roller blind had been fitted but nothing had been done to rectify the bedding situation.
I realize they probably felt that because we are from Australia that we would never be seen or heard from again, but we had over a dozen people come to our room for a visit while we were there and they are all Leeds locals and very unlikely to recommend this hotel to their friends and family etc.
- Official Description (provided by the hotel):
- Welcome to Headingley Lodge Hotel. For high quality four star room only accommodation at a great price, friendly service and an ideal location, make Headingley Lodge the perfect choice for your next visit to the region. Headingley Lodge is situated inside Headingley Carnegie Stadium, with access to FREE car parking* and all bedrooms overlooking the world famous Yorkshire Cricket pitch. The Lodge provides excellent accommodation for business travellers, being handy for Leeds city centre and the University areas, but also ideal for a short city break or a base for touring the Yorkshire and the Dales. *Please note on cricket or rugby match days and special stadium events that car parking maybe in a different area of the stadium. ... more less
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- Also Known As:
- Headingley Hotel Headingley
- Headingley Lodge Leeds