Noted a range of comments from previous reviewers - and also noted the really proactive input by hotel, who have responded to nearly every review - really good effort! If only more did this.
However...I am writing this on my first evening - part 2 to come tomorrow when I leave.
First impressions: a bad mark, as I had sent an email five or six days earlier asking for info on/confirmation of wifi in rooms. (Hotel had responded to previous similar comment here by saying no problem with email!) I had mentioned I was one of a small business group staying here, and we were hosting a small conference for other people the following day, so we were bringing a fair amount of revenue to the place, and thought I would get at least some decent treatment! But no reply!
Arrived late evening - easy to find, good location, nice buildings.
Mentioned unanswered email - very helpful and pleasant receptionist found it in the 'spam' folder, with lots of similar emails to the official email address! I was told probably no wifi accessible in room as signal too poor,fully booked so no room swap possible.
Checked into my room (in the adjacent 'annexe' but an excellent size room). Door locks and handles quite some away apart so have to put all bags down as need two hands to open door. Small 'desk' lamp not working. Tried swapping bulb with bedside lamps - to no avail. Made me suspect some hidden 'lighting control' and eventually found it!
No milk in room. Kettle stupidly fitted with very short lead - which you have to bend to floor level to plug in. And then to unplug, as too short to pour water where it is. (Actually, this is a serious health and safety issue, and I feel hotel would be liable if anyone scalded themselves trying to pour from the kettle.)
Back to reception to ask for some milk, willingly provided..
No spare usable plug to use laptop, so had to move kettle to bedside table. Chair too low really for comfortable long-term use at the small 'desk'. Hotels today MUST cater for the business traveller and laptops; with wifi this is one of my core requirements.
Great bathroom, bath, shower, two large bath towels, nice toiletries. Went to use lavatory - disgustingly unflushed, and smelly.
TV - great large flat screen, with sleep function (another core requirement!). However freeview reception very poor - most only 46% signal strength. Seems very quiet, and sure will have good night - time will tell how tomorrow is handled!
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- Also Known As:
- Haleys Hotel Leeds
- Haley's Hotel And Restaurant Headingley, Leeds