We stayed for one night prior to a trip to London. The double room was adequate in size although, as is quite common these days, there was only one armchair. Despite the cold/snowy weather, the room was very warm - in fact we had to turn down the heating. The bed itself was comfortable but we have to agree with previous reviewers that the pillows leave a lot to be desired.
We had time to utilise the leisure facilities; gym was a reasonable size (only one other person using it at the time and had a slection of the usual cardiovascular equiments, weights etc. Some of the kit is bit 'tired' and the rowers in particular would benefit from some maintenance. The pool area is pleasant and clean with a decent size jacuzzi, steam room and sauna. Access to these areas is free for hotel guests.
Dining in the Burgundy Restaurant was a bit 'hit & miss'! The staff were friendly, helpful and effecient so well done to all concerned. We both had the scallops for a starter - a reasonable portion, tasty and most importantly cooked properly.
My wife opted for the sirloin steak (medium/rare) - unfortunately it arrived 'well done' - the staff immediately offered to replace it. The replacement also came out 'well done'. By this stage my wife is getting extremely hungry and I've almost finished my meal! At this point the restaurant manager arrived and apologised and, without any prompting from us, stated there would be no charge for the largely un-eaten steak.
At the other end of the scale, I thought the Chicken Indonesian was superb - nicely balanced spicy flavour, generousportion of tender checken, mini poppadoms, raita dip etc.
Despite the issue with the steak, we would not hesitate to try the hotel and the restaurant again - in fact we are already going to book it for our trip in May. Every kitchen can make a mistake - the key is how they deal with that situation and the staff at the Arden handled it well.
- Official Description (provided by the hotel):
- The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more less
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- Also Known As:
- Arden Hotel And Leisure
- Arden Hotel & Leisure Club Bickenhill, UK - Solihull