I stayed at the Arden for two nights as it was close to the NEC for an event that I attended. The hotel staff were quite cold and very matter of fact, and ran through location of rooms and arrangements at breakneck speed. I would have hated to have tried to understand them if English wasn’t my first language. It felt like I was intruding on them and wasn’t a very nice or warm welcome at all. The room was quite small and basic with only a shower and no bath but it was adequate. Breakfast was ok and at least the lady smiled and welcomed us. The bar (where snacks in the evenings are served) was ok but there is very little seating area for quite a large hotel so it was a bit of a scramble for somewhere to sit. On arrival all our group had been advised to book into the restaurant as it ‘gets full’ but on both nights it was quite empty – to the point where we nearly gave up in the bar trying to find a table and went into it. The first nigh I had the misfortune to be on a very nosey corridor with people shouting and doors banging, although this is not the hotels fault it did show that there was very little in the way of sound proofing in the rooms. Overall I felt the hotel was tired and the staff were ok but not friendly or warm.
- Official Description (provided by the hotel):
- The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more less
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- Also Known As:
- Arden Hotel And Leisure
- Arden Hotel & Leisure Club Bickenhill, UK - Solihull