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“Brilliant for a wedding”

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De Vere Horsley Estate
Ranked #1 of 1 Hotels in East Horsley
Reviewed February 16, 2014 via mobile

Went for a family wedding reception. Wonderful setting, master of ceremonies did a fantastic job, food was great even the Fussiest eaters were sorted out with minimum of faff and fuss. Room where disco was set up was a little warm to be comfortable but there were plenty of places to cool off.

A few little niggles - as a wedding party of over 150 with vast majority booked into hotel I would have thought there would be more than 1 on reception to check people in.
The room we stayed in on 3rd floor was clean except the bathroom which still had other people's hair in. Was in a bit of disrepair with black patches at the bottom of the bath and paint cracking all over.
A little more information in the room would have been nice.
Signage down to the management centre where breakfast was provided for us should have been better. Breakfast was plentiful with loads of different options. Just wish the cooked items had been hotter. We sat on a freshly laid table only to find 3 out of 5 cups hadn't been cleaned properly and still had coffee/tea stains on.

Just a little bit more attention to detail would make a good stay great

Stayed: February 2014, traveled with family
1  Thank Jen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded March 18, 2014

Dear Jen F
Thank you for your review of Horsley Park. Delighted with your overall comments and will certainly pick up the detail with my team, I absolutely agree that it is hugely important to do so.
Regards,

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621 - 627 of 1,041 reviews

Reviewed February 16, 2014

Very clean, very corporate, if you have stayed at a De Vere before then you know what to expect here.

Everything is clean, comfortable and designed in my opinion for the business end of the market. Day time seems full of corporate conference types and the evening seems to be those plus business travellers.

You cannot really fault the place, staff were professional, food was good. Would stop again for an overnight stay.

  • Stayed: February 2014, traveled on business
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1  Thank simplemick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded March 18, 2014

Dear simplemick
Many thanks for a great review.
Regards,

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Reviewed February 11, 2014

I stayed at the castle, which was very magical. The room was nice (even though the windows had just one glass layer - not good during winter stay I guess).

The location is interesting - around resindential area of wealthy English man. Nice woods where I ran (and get lost).

The food was very good, service was helpfull.

  • Stayed: June 2013, traveled on business
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1  Thank hraju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded March 18, 2014

Dear hraju
The Towers is indeed a 'magical place' - thank you for your recent review and delighted you enjoyed your stay with us.
Kind Regards,

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Reviewed February 6, 2014

For £40 a night no one should complain. Front reception staff were very helpful when I arrived. Especially Holly. Really nice bar meal. Breakfasts were quite good but expensive at £10. Asked for a bottle of water to be brought to my room around 3,pm as I had a bad migraine. I kept trying to call but wasn't getting any answers so rang outside number from my mobile. Finally got it at 7.30! This and no bath are the only negatives. For the money very good and also curtesy bus to station. Very much a business hotel but would stay again.

  • Stayed: February 2014
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2  Thank confused555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded March 18, 2014

Dear confused555
Thank you for your recent review of Horsley Park & overall comments - apologies for the delay in getting that request to you.
Regards,

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Reviewed February 6, 2014

We found the hotel lacking in directions, both outside and inside. We were initially disappointed by the menu on display for dinner which looked very basic but, when we arrived for our meal, we found it was a buffet and not the waiter service we had expected. (The menu had not specified this.) The choice was excellent - much more variety than had been indicated on the menu - and the food was very good. Breakfast was also very nice, with something for everyone, although we were surprised there were no croissants which we would have liked. Having checked in advance that the hotel had a sauna, our biggest disappointment was to find that, rather than the shared experience we had been looking forward to, the saunas were tiny cubicles in the two changing rooms. The pool was small and could have done with more loungers around it. Luckily, we were checking out on a Sunday so we did not have to be out at 9.00 a.m. which is the weekday checkout time and which seems exceptionally early.

  • Stayed: February 2014, traveled as a couple
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1  Thank diamond2607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded March 18, 2014

Dear diamond2607
Thank you for your recent review; I was delighted to read your comments regarding our great food, this is hugely important to us.
Kind Regards,

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Reviewed January 30, 2014

I chose to stay here in January simply because I wasn't prepared to pay what I considered to be outrageous prices at the nearby Hilton. The prices on offer here for B&B were, quite literally, half that of the Hilton.

As I'm sure you've already spotted, this is a management training/conference centre and is geared accordingly. It's a sprawling complex and takes a few minutes for you to get your bearings. In fairness, De Vere do provide free-of-charge site plans, so there's little excuse for getting lost.

The venue is clean and well furnished throughout. But, on the day I visited, it seemed as deserted as the Marie Celeste. The staff were polite enough but......functional. No hint of a smile or small-talk. Added to the emptiness of the venue, it felt cold and sterile.

I ate out. So, I can't comment on the restaurant's dinner menu. Breakfast (a buffet) offered something for everyone and was perfectly acceptable.

Despite the reasonably comfortable, well furnished and clean rooms and decent breakfast menu, I'll not be rushing back here anytime soon. For a businessman travelling alone, it was just too cold, too sterile for my liking. It's no fault of the venue: It is what it is. Had I been here as part of a team on a management training course, I think I may have had a totally different perspective.

  • Stayed: January 2014, traveled on business
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1  Thank Duncan_Francis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded February 2, 2014

Dear Duncan
Thank you for your recent review and overall comments.
The venue has indeed been a bit quieter this month but as we move into stronger trading months the volume of guests (and hopefully atmosphere) will certainly improve.
Best regards

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Reviewed January 29, 2014

Poor facilities, poor location. Had to check out at 9am. (Which I've never known anywhere else) Leisure facilities heavily over sold on website. Small shallow pool, tiny gym and a sauna that takes ages to heat (literally a heater).

  • Stayed: January 2014
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2  Thank Wotchadave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this reviewResponded February 2, 2014

Dear Wotchadave
I'm sorry that you had a poor stay with us but without sounding too defensive I would have to say that our location is dependent on where you need to be, our pool is a lovely 16x4m and the gym, whilst not a massive leisure club, certainly is adequate for our needs with 10 pieces of equipment and plently of exercise space.
I'm sorry if Horsley was just not to your liking.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about De Vere Horsley Estate

Address: Ockham Road South, East Horsley KT24 6DT, England (Formerly De Vere Horsley Park)
Phone Number:
Location: United Kingdom > England > Surrey > East Horsley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East Horsley
Price Range: $74 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — De Vere Horsley Estate 4*
Number of rooms: 180
Official Description (provided by the hotel):
At De Vere Horsley Estate, you're spoilt for choice. Luxuriate in the grandeur of this 1828 Victorian mansion, set in 70 acres of stunning parkland. Find everything you need for business, training and conferences at Horsley Management Centre. Marvel at the magnificent views over the surrounding countryside. It's a perfect base to enjoy a walk in the pure country air or venture further afield to one of the many historic or sporting attractions in the vicinity. Be sure to get your stay off to a good start: make the most of our tranquil indoor pool and mini-gym or, if you're feeling more adventurous, play 5-a-side football, croquet or volley ball. Finish your evenings with a relaxing drink in the bar and delicious meal in our award-winning, Steam Bake & Grill restaurant. Located in Surrey, it is easily accessible from the M25 and equidistant from Heathrow and Gatwick airports ... more   less 
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Also Known As:
Horsley Park Hotel East Horsley
Horsley Park Surrey
Horsley Park Hotel Surrey
De Vere Horsley Estate East Horsley, Surrey, UK

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