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Cross Roads Hotel Northampton
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Reviews (342)
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All reviewsthe pubsilverstone circuitmain roadnight's sleeplovely mealsunday lunchlick of painta bit tiredone night staywould stay againplenty of parkingattending a weddingcooked breakfastbar areathe crossroadsstreammegan
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288 - 293 of 342 reviews
Reviewed April 14, 2013

I booked into this hotel about three months ago for a family wedding. Members of the family and friends have had no end of problems from the start with bookings being wrong or not being booked in at all once people checked in, even though they had booked in months previously.
The hotel is extremely under staffed; you can see that they are doing their best under very strained circumstances. We could not fault the staff themselves as they offered an excellent service and were very friendly, hard working and over worked! We hope they are appreciated!
Breakfast was a shambles due to the lack of staff, the management had been aware that there was a wedding party booked in months previously, so we would have expected there to be enough staff to cope with this.
The room that I personally stayed in was very tired looking and the bathroom smelt of damp and urine.
Premier Inn really needs to make big improvement to this particular hotel for the clients and staffs sake. I would not recommend this hotel to anyone.

  • Stayed: April 2013, traveled with family
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3  Thank Van944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Cross Roads Hotel Northampton, responded to this reviewResponded April 18, 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of Customer service and I sincerely apologise that on this occasion we failed to achieve this. We would like the opportunity to investigate this matter further, please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013 via mobile

The huge changes continue st this premier inn. The stay was wonderful and staff were outstanding, friendly and couldn't do enough for you. The manager, Jamie had some task on his hands and is succeeding all the way. KEEP UP THE EXCELLENT WORK GUYS!!!

  • Stayed: March 2013
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Thank DavidH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Whilst staying away from home on a business trip I booked into this Premier Inn.
Its a delight. The rooms are what you would expect from a Premier Inn and the view from my room was lovely.
There was no traffic noise as the hotel is set back from the road and overlooks fields and a stream. There were lambs gamboling in the field and I watched them for some time.
Yes it was a pleasure after a long day working on the road.
Relaxing and restfull - just what you need. The staff were very good too and helpfull when it came to getting local shopping information for me.
Great pub next door - chef knows how to cook a rare steak, well done everyone.
Yep - I'd definately stay there again.

  • Stayed: April 2013, traveled on business
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Thank Terri3042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

Obviously one of Premier Inns older sites, nothing like the newer ones we have stayed in recently. This is a motel type site with rooms in a separate block outside. The room was clean and tidy - comfortable. Creaky floorboards from the rooms above are still a problem. The restaurant/pub area is very old and in parts looks like it needs some refurb, but if old is what you like, may suit you. During our one night stay there was a distinct lack of staff in the restaurant/pub. We waited a long time to have our order taken, although the food came fairly quickly and was ok. Similar issue at breakfast with just one waitress! No hot buffet - you have to order and wait for it to be cooked. However, all the staff we met were very friendly and helpful. This hotel really is a step back in time.

Stayed: March 2013, traveled as a couple
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

I stay at P Inn often along with Holiday Inn etc.
Stayed in room 9 ... twin room. One bed was terrible, knackered springs etc, water in the bathroom stone cold and telephone in room never worked so complaint had to be face to face... out of date tired rooms a blot on P Inn

  • Stayed: March 2013
    • Value
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Thank mambomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Cross Roads Hotel Northampton, responded to this reviewResponded March 18, 2013

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this. Please be assured that at we take all feedback seriously and we would like the opportunity to investigate these issues further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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