Just returned from a 3 night break with our 6 yr old child.
Stayed in a suite overlooking the castle.... simply stunning. room of a very high standard and quiet.
Ate in the Grill one evening.....food really good, super steak and puddings!
Used the pool every day....very nice
My wife has a Spa treatment...delightful
Drank in the bar and ate from the menu....chillaxing atmosphere
Staff in bar and overall throughout the hotel from welcoming to check out were very customer focused, happy and attentive.
Some minor opportunities for improvement to get 10/10. The young waiters/waitresses at breakfast need some customer training.
First morning at Breakfast....shown to table which was not set up and dirty from previous people.
Second morning at Breakfast....table was wobbly, juice n coffee all over the place. Had to move. Surely who ever set this table knew it was wobbly!
Sweet lady Matre De...wonderful customer skills and very apologetic. took on board the issues and on the third morning everything was great. One slight minor note.....why charge £1 for a glass of warm milk at bedtime for our child. make this free fro kids and maybe add a cookie.....would go that extra mile.
We would highly recommend this hotel, we certainly will be returning. ThanksMore
- Free Wifi
- Free Parking