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“Great staff, great food, but HIGH price” 2 of 5 bubbles
Review of Dalhousie Castle

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Dalhousie Castle
Ranked #1 of 1 Hotels in Bonnyrigg
Certificate of Excellence
Hamden, Connecticut
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great staff, great food, but HIGH price”
2 of 5 bubbles Reviewed September 24, 2008

We stayed at Dalhousie for two days in September 2008. Due to the VERY high price to stay in the castle itself, we stayed in "The Lodge".

Reception was a bit disorganized and not very helpful in finding "The Lodge" on the property. They also offered no help with luggage (and this is a 5-star place?) There is only room for 2 cars to park at "The Lodge" and 6 or 8 rooms. (?)

The Lodge is old and looks it. The carpet is worn and frayed in places and while the room was clean, it could use some up-dating. There are two flights of narrow and steep steps to the 2nd and 3rd floors of the Lodge. The bed was not very comfortable and seemed old, probably because they can't get newer more comforatable mattresses up those stairs easily.

The porter Angus was VERY kind and helpful as were the ladies who served at The Orangery Restaurant. The food was plentiful and well-done at both The Orangery and in the Dungeon. Actually the food was the best part of our experience.

The Falconry experience was a bit disappointing because the birds weren't cooperative the day we went, although the staff was very knowledgeable and friendly.

Non EU residents need to know that the hotel does NOT participate in the VAT tax "scheme" and will not supply forms for refunds. Don't believe the reception staff when they tell you the forms are at the airport.

While aspects of our experience at Dalhousie were wonderful I doubt we'd stay there or other of the company's properties again. While its a beautiful place and the food was great, we agreed that its not worth the price.

  • Liked — The porter Angus and the staff at the Orangery and the food in the Dungeon Restaurant.
  • Disliked — Too expensive, uncomfortable bed, worn and old building "The Lodge" and reception staff not too helpful
  • Stayed September 2008, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank MusicFan7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,278 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (296)
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UK
Level Contributor
101 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed September 4, 2008

We went to a wedding at Dalhousie Castle and it was the most beautiful venue I've been to. I really couldn't find fault with anything! We stayed in the Sir Walter Scott themed room which was lovely - v grand!

I'm 8 months pregnant and the staff couldn't do enough to help - eg. the room was very warm and humid, so they went to get me a fan to cool the room down. There was no room service menu in our room so the porter brought one up and instead of me having to phone my order he just wrote it down and sorted it out for us. Nothing was too much trouble for them - would highly recommend this hotel, especially as a wedding venue! Food was lovely and great atmosphere.

  • Disliked — walking up all the stairs when 8 months pregnant.....but that's nothing to do with the hotel itself!
  • Stayed August 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor and Maidenhead, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed September 1, 2008

We married at Dalhousie this July and have mixed reviews on Dalhousie Castle, although it was still a wonderful wonderful day!

I'll start with the not so good stuff: In the run-up to the wedding we went on two occasions to see the castle and just get a feel for things. Mostly the service was okay but I was always a little doubtful that I'd have a relaxing "getting ready" morning at Dalhousie and sadly I was proven to be right to worry. The check in staff on the morning of the wedding were curt and unhelpful, and this seemed to reflect on most of the other staff who spent the morning sniping to each other! Frankly it was these staff who let Dalhousie down in my estimations.

The good stuff: The duty manager on the day who ran our wedding was brilliant .. Liz was competent, kind and generally the one person who held the wedding together!!
The piper was brilliant
The falconry display was different and well worth the money - all our guests were blown away by it!
I think the food was good, although I didn't manage to eat much (nerves!)
The Mary Queen of Scots room was wonderful - I felt like rapunzel getting ready in my turret!!

The wedding co-ordination could have been better handled, there were things I noticed that hadn't been handled correctly but no one else had a clue (only me!) so it wasn't all bad.

The pricing is a bit steep - we bought in our own wine and paid the corkage fee (which is also steep) and it was well worth it (Majestic at comiston do a good job!)

Other wedding related tips - Margaret at Bryans Farm Flowers in Dalkeith is a SUPERSTAR and I'd recommend her every day!!

We will be going back - if only to remind ourselves what a wonderful day we had. It was a shame to have had the hiccoughs in the morning as bad customer service can so easily be avoided really!

  • Liked — The falconry, the mary queen of scots room, the fact I got married there
  • Disliked — not up to scratch staff
  • Stayed July 2008, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank voyagevole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 28, 2008

Stayed at Dalhousie as part of a wedding party. The castle was lovely and our stay and the wedding fantastic. I have a couple of criticisms however; firstly I was surprised to see mildew all round the baths in a couple of the rooms (all it takes to remove this is a 5 minute dousing with bleach). I was told that my criticism would be referred to housekeeping along with the bleaching remedy - surprised they didn't know. The staff also seemed to be a mixed bag - there were those who couldn't do enough to help and those who really didn't seem to want to help at all and were surly. The chap who played the bagpipes and gave us our tour was a real treasure. The setting is magnificent.

  • Liked — Setting
  • Disliked — Mildew and mould around baths
  • Stayed August 2008, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jessica123London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed August 25, 2008

We stayed in the castle for my sister's wedding. The castle itself is absolutely gorgeous with stunning scenery. The room we stayed in could have been better for the money. We ended up having the disabled room which if you were in a wheel chair you would still have struggled. The bathroom was massive with a good shower within the bath, all the toiletries they gave you were a good size & good quality. Our only criticism was the mould on the tiles. This wasn't castle mould it was dirt mould. Our bed was extremley comfortable. We had tea/coffee making facilities, tv, 2 complimentary bottles of water and a bowl with cookies which had been there a while as they were soft and horrid! Nice touch though! We paid £180 for the room and in our opinion it really was not worth that but as it as my sister's wedding we decided to not worry. The breakfast the following morning was ok. They offered you pretty much whatever you wanted with the norm, cereal, yorurts, full scottish, kippers ect. The cooked breakfast was on the small side and the best thing about breakfast was watching the falconary lessons. Again the scenery in small breakfast room was amazing! Would i stay here again, probably not but for a specail occasion it could be worth it.

  • Liked — comfortable bed
  • Disliked — cost
  • Stayed August 2008
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Shelley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 9, 2008

Myself and my husband stayed 2 nights at Dalhousie on our honeymoon. Rooms are really pricey, and so we had a standard room, which was really lovely; clean, well decorated; nice bathroom and lovely view. The highlight was the Dungeon Restaurant, the food was wonderful, service great. Another highlight was the brilliant gent who gave us (and another couple) an impromptu ghost walk, great fun and a great character! The only downside on our stay was that it did feel rather like a wedding factory - hotel guests have to walk through wedding parties and several seem to be going on at the same time and knowing how much the rate for this is, (we did consider Dalhousie for our own wedding, but I'm glad we decided on elsewhere), I would not have been happy if I had been one of the brides.

  • Liked — Good facilities, nicely decorated and great view
  • Disliked — Very expensive
  • Stayed July 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RanulfSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co Kildare
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 2, 2008

A large group of us are just back from a weekend at Dalhousie Castle and had a wonderful stay. From the friendly and helpful staff to the Castle and surroundings, we loved every minute. The SPA is a treat and offers a great selection of pampering packages. The Library Bar, Dungeon Restuarant and The Orangery are all lovely locations to relax. The various themed rooms are well presented, spacious and clean. The food was very good and the staff were very accomodating and patiently attended to our party at all times.
What topped it off was our tour of the Castle in the wee small hours, learning about its history and hearing the stories associated with the Castle's past. Staff were creating an ambience during the tour and obviously enjoy having an audience to share the history and ghostly goings on there..and one of the cameras did stop working for no reason!
The next morning we spent time at the Falconry and flew some of the eagles, nice way to spend a Sunday morning.
The weather was fab too!
We will always remember our stay at Dalhousie and definately be back to show others around!

  • Liked — Dramatic theme rooms
  • Disliked — nothing
  • Stayed July 2008
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ClarabelCoKildare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dalhousie Castle

Property: Dalhousie Castle
Address: Dalhousie Castle grounds, Bonnyrigg EH19 3JB, Scotland
Location: United Kingdom > Scotland > Midlothian > Bonnyrigg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bonnyrigg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dalhousie Castle 4*
Number of rooms: 29
Official Description (provided by the hotel):
Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more   less 
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Also Known As:
Dalhousie Castle Bonnyrigg
Dalhousie Castle Hotel Bonnyrigg
Castle Dalhousie
Dalhousie Castle Scotland/Bonnyrigg

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