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“A great wedding venue ...”
Review of Dalhousie Castle

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Dalhousie Castle
Ranked #1 of 1 Hotels in Bonnyrigg
Certificate of Excellence
Windsor and Maidenhead, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A great wedding venue ...”
Reviewed September 1, 2008

We married at Dalhousie this July and have mixed reviews on Dalhousie Castle, although it was still a wonderful wonderful day!

I'll start with the not so good stuff: In the run-up to the wedding we went on two occasions to see the castle and just get a feel for things. Mostly the service was okay but I was always a little doubtful that I'd have a relaxing "getting ready" morning at Dalhousie and sadly I was proven to be right to worry. The check in staff on the morning of the wedding were curt and unhelpful, and this seemed to reflect on most of the other staff who spent the morning sniping to each other! Frankly it was these staff who let Dalhousie down in my estimations.

The good stuff: The duty manager on the day who ran our wedding was brilliant .. Liz was competent, kind and generally the one person who held the wedding together!!
The piper was brilliant
The falconry display was different and well worth the money - all our guests were blown away by it!
I think the food was good, although I didn't manage to eat much (nerves!)
The Mary Queen of Scots room was wonderful - I felt like rapunzel getting ready in my turret!!

The wedding co-ordination could have been better handled, there were things I noticed that hadn't been handled correctly but no one else had a clue (only me!) so it wasn't all bad.

The pricing is a bit steep - we bought in our own wine and paid the corkage fee (which is also steep) and it was well worth it (Majestic at comiston do a good job!)

Other wedding related tips - Margaret at Bryans Farm Flowers in Dalkeith is a SUPERSTAR and I'd recommend her every day!!

We will be going back - if only to remind ourselves what a wonderful day we had. It was a shame to have had the hiccoughs in the morning as bad customer service can so easily be avoided really!

  • Liked — The falconry, the mary queen of scots room, the fact I got married there
  • Disliked — not up to scratch staff
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank voyagevole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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london
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 28, 2008

Stayed at Dalhousie as part of a wedding party. The castle was lovely and our stay and the wedding fantastic. I have a couple of criticisms however; firstly I was surprised to see mildew all round the baths in a couple of the rooms (all it takes to remove this is a 5 minute dousing with bleach). I was told that my criticism would be referred to housekeeping along with the bleaching remedy - surprised they didn't know. The staff also seemed to be a mixed bag - there were those who couldn't do enough to help and those who really didn't seem to want to help at all and were surly. The chap who played the bagpipes and gave us our tour was a real treasure. The setting is magnificent.

  • Liked — Setting
  • Disliked — Mildew and mould around baths
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessica123London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 25, 2008

We stayed in the castle for my sister's wedding. The castle itself is absolutely gorgeous with stunning scenery. The room we stayed in could have been better for the money. We ended up having the disabled room which if you were in a wheel chair you would still have struggled. The bathroom was massive with a good shower within the bath, all the toiletries they gave you were a good size & good quality. Our only criticism was the mould on the tiles. This wasn't castle mould it was dirt mould. Our bed was extremley comfortable. We had tea/coffee making facilities, tv, 2 complimentary bottles of water and a bowl with cookies which had been there a while as they were soft and horrid! Nice touch though! We paid £180 for the room and in our opinion it really was not worth that but as it as my sister's wedding we decided to not worry. The breakfast the following morning was ok. They offered you pretty much whatever you wanted with the norm, cereal, yorurts, full scottish, kippers ect. The cooked breakfast was on the small side and the best thing about breakfast was watching the falconary lessons. Again the scenery in small breakfast room was amazing! Would i stay here again, probably not but for a specail occasion it could be worth it.

  • Liked — comfortable bed
  • Disliked — cost
  • Stayed August 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 9, 2008

Myself and my husband stayed 2 nights at Dalhousie on our honeymoon. Rooms are really pricey, and so we had a standard room, which was really lovely; clean, well decorated; nice bathroom and lovely view. The highlight was the Dungeon Restaurant, the food was wonderful, service great. Another highlight was the brilliant gent who gave us (and another couple) an impromptu ghost walk, great fun and a great character! The only downside on our stay was that it did feel rather like a wedding factory - hotel guests have to walk through wedding parties and several seem to be going on at the same time and knowing how much the rate for this is, (we did consider Dalhousie for our own wedding, but I'm glad we decided on elsewhere), I would not have been happy if I had been one of the brides.

  • Liked — Good facilities, nicely decorated and great view
  • Disliked — Very expensive
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RanulfSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co Kildare
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2008

A large group of us are just back from a weekend at Dalhousie Castle and had a wonderful stay. From the friendly and helpful staff to the Castle and surroundings, we loved every minute. The SPA is a treat and offers a great selection of pampering packages. The Library Bar, Dungeon Restuarant and The Orangery are all lovely locations to relax. The various themed rooms are well presented, spacious and clean. The food was very good and the staff were very accomodating and patiently attended to our party at all times.
What topped it off was our tour of the Castle in the wee small hours, learning about its history and hearing the stories associated with the Castle's past. Staff were creating an ambience during the tour and obviously enjoy having an audience to share the history and ghostly goings on there..and one of the cameras did stop working for no reason!
The next morning we spent time at the Falconry and flew some of the eagles, nice way to spend a Sunday morning.
The weather was fab too!
We will always remember our stay at Dalhousie and definately be back to show others around!

  • Liked — Dramatic theme rooms
  • Disliked — nothing
  • Stayed July 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ClarabelCoKildare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caligorl
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2008

Wonderful Castle and terrific staff. For the people who complained about the castle I say if you want the Four Seasons...stay there. Parts of this property are hundreds of years old. We found it magical. We had some travel difficulties not related to the castle and the staff went out of their way to advise us. My 84 year old mother in law participated in the falconery exihibition and had the time of her life. We extended our stay another night because we had so much fun. Very relaxing, and the kids loved all the bunnies and deer on the grounds. The creepy employee referred to is a gentlemen who loves to talk about the castle and "scare" people with dungeon stories. He had us laughing the whole stay.

  • Liked — The location and atmosphere
  • Disliked — No Lift for disabled guests
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank caligirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 8, 2008

From all the castles in Scotland you can’t beat Dalhousie’s location – just 15 minutes drive from the center of Edinburgh and wild nature all over around. You have plenty of stuff to see in the neighborhoods if you travel by car, enjoy the life of Scotland’s capital and experience the loneliness of countryside in the castle. Although it is definitely a huge plus of the place, it has its side affects. As someone had already mentioned, Dalhousie castle management knows so well about these advantages, that they no longer care about the high standard of their job. In whole, we were all right with our accommodation in the castle. We had a Cockpen room 8 with a lovely terrace and beautiful 2 story bed. But although everything was fine, we expected a little more attention since it was our honeymoon and the hotel manager was way too aware of it. The receptionist was pretty cold and arrogant, we had no complimentary or special attention. But most of all we didn’t appreciated the dinner we had in the Orangery restaurant on the arrival. The food was pretty poor and not tasteful, and the charges they have were exceptional! We wouldn’t mind the money if it was worth it! It certainly wasn’t! All and all our experience was all right, but you could wish for more. And find it! Like a warm welcome in Castle Stuart in the Highlands!

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank venefica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dalhousie Castle

Property: Dalhousie Castle
Address: Dalhousie Castle grounds, Bonnyrigg EH19 3JB, Scotland
Location: United Kingdom > Scotland > Midlothian > Bonnyrigg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bonnyrigg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dalhousie Castle 4*
Number of rooms: 29
Official Description (provided by the hotel):
Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more   less 
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Also Known As:
Dalhousie Castle Bonnyrigg
Dalhousie Castle Hotel Bonnyrigg
Castle Dalhousie
Dalhousie Castle Scotland/Bonnyrigg

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