I think there is quite a lot of small things this castle hotel could work on, which if attended to would make it wildly successful. There is a new owner, we heard, who is making changes so hopefully it's only a matter of time before the below us addressed. The staff was generally very nice but not particularly attentive. Probably more due to lack of training and knowledge than anything else. The rooms were nice but slight run down, Wallpaper in bath had holes in it, a light didn't work. No one checked to see if we were well settled or had any questions. You typically wouldn't expect that from a large city hotel but from a small castle hotel with not that much to do, you should. Especially since they say they are five stars. You never really get over the feeling they are trying to charge you for everything but without the commiserate level of service to warrant it. For example, "would you like a paper delivered to your room?" If you say yes, then they'll charge you for the trouble. At the prices they are charging for a room, inexcusable. This might all have been overlooked, but the dining experience was really awful. I actually couldn't even eat the main course in the Dungeon restaurant (which by the way is really cool!). The continental breakfast also looked like they grabbed as many pre-packaged groceries they could and put it on the table. There was some nice fresh fruit. However, for a spa hotel- there was no healthy, spa menuto speak of. Also food was expensive - especially in light of really fantastic restaurant food we had enjoyed in Edinburgh from top rated restaurants. At half the price! Also my husband is gluten free and there was little he could eat on the lunch menu. He ate a hamburger without the roll, but again you would expect a few nice salads on the menu.
Spa was nice and service friendly. The masseuses were very nice but not sure if they understood pressure points or the rationale behind the massage techniques. Again with a little training a good experience could have been great and worth the expense.
Lastly, since there is nothing to do, there could be more information on walks in the area - the one on the grounds takes about a half hour. We actually found another one by accident which was quite nice. In addition to archery and falconry, there could be croquet or other lawn and board games. Some books to read instead of decorate the library would also be nice.
- Official Description (provided by the hotel):
- Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more less
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- Also Known As:
- Dalhousie Castle Bonnyrigg
- Dalhousie Castle Hotel Bonnyrigg
- Castle Dalhousie
- Dalhousie Castle Scotland/Bonnyrigg