We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Find”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Cross Keys Hotel
Ranked #3 of 3 New Galloway B&B and Inns
Glasgow, Scotland
1 review
“Great Find”
Reviewed June 29, 2009

We found this hotel by pure chance! We were on a weeks cycling tour of this most beautiful area and stopped each day when we had cycled enough, We limped slowly into New Galloway with a damaged bike and decided to stop and the first reasonable place we could find. We stayed three days!!! Susan, the owner, helped us to find someone to repair the bike, juggled rooms around so we could have two twins and, just gererally made us very welcome. This is a small hotel with a lot of atmosphere. All of the rooms have recently been refurbished and they are bright, clean and very cosy with tea/coffee and tv/dvd/radio. Safe and secure bike storage and a drying room - this hotel caters for all outdoor activities. The food was excellent - we ate in every night - the breakfasts were huge and the bar had a good selection of beer and malts and colourful locals!. We decided to stay and use the hotel as a central base to explore the area as we had never been before.
I couldn`t find fault. This is a great country Inn where the relaxed atmosphere belies the work which must go on `behind the scenes` to create the high standards we found.
Have already booked another three night stay with more cyclists for september - looking forward to it.

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyGraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

69 reviews from our community

Traveler rating
    28
    24
    10
    2
    5
See reviews for
8
28
5
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
London
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 12, 2009

The location is very good for New Galloway and we were there to visit family. Susan is very helpful and was very patient and kind with my grandmother.
I had telephoned in advance to request a twin room. On arrival we found that the room was at the furthest end of the house up and down several flights of stairs (very difficult with an 80 year old with a stick) and were told that all the twin rooms were at that end. Very impractical. The room itself was clean and brightly furnished. Everything felt very cheap though: the mattress was very soft, the kettle was at least 20 years old, the biscuits in the room were the sort we had a school (ie the cheapest). There were no little details to make the place feel special. There were two soaps, but they weren't wrapped and there were no other toiletries provided. The towels were small. There was no telephone in the room, and my mobile had no reception. Its also very strange that the reception mostly isn't manned. You are given a code to open the locked front door.
Breakfast was generous, although the available choice wasn't described. The eggs were cooked perfectly and the orange juice had bits in it! The condiments on the table were basic quality. The haggis was not the best.
Even though we stayed Maundy Thursday and Good Friday nights, we still found the price to be extortionate. £94 per night for two people B&B. Considering we'd stayed on the Royal Mile for £100 and in a room overlooking the lake at Loch Lomond for £116 per night, with all sorts of luxuries thrown in, this hotel in a tiny village is too big for its boots!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BermudaHay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 11, 2009

It's always a worry when booking a break for 9 other birdwatchers all eager to go to the Solway in winter.
And it's the accommodation that must be right.

So why did I worry? Well I can say now I need not have bothered.
The hotel ,it's management staff and food were superb .

The rooms were excellent and well maintained if a little on the small side ,but this can be expected in a quaint 300 year old Inn.

The public areas were clean and well presented and the food was exceptional.

We were delighted with the whole experience and will be returning later in the year to do it all over again.

A big thank's from Burbagebirders.

  • Liked — Great atmosphere. Great Food, Great Staff.
  • Disliked — The small rooms
  • Stayed February 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Burbagebirders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near New Galloway
0.6 mi away
Ken Bridge Hotel
Ken Bridge Hotel
#1 of 1 in New Galloway
110 reviews
15.6 mi away
Creebridge House Hotel
Creebridge House Hotel
#1 of 5 in Newton Stewart
353 reviews
14.2 mi away
Cally Palace Hotel
Cally Palace Hotel
#1 of 3 in Gatehouse of Fleet
409 reviews
Show Prices
Show Prices
Show Prices
15.9 mi away
Bruce Hotel
Bruce Hotel
#3 of 5 in Newton Stewart
275 reviews
15.9 mi away
The Crown Hotel
The Crown Hotel
#2 of 5 in Newton Stewart
128 reviews
2.4 mi away
Brookford B&B - Scotland's Most Hospitable B&B
Brookford B&B - Scotland's Most ...
#1 of 3 in St. John's Town of Dalry
107 reviews
Show Prices
Show Prices
Show Prices

Been to The Cross Keys Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Cross Keys Hotel

Property: The Cross Keys Hotel
Address: High Street, New Galloway DG7 3RN, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > New Galloway
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa
Hotel Style:
Ranked #3 of 3 B&Bs / Inns in New Galloway
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cross Keys Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
17C former coaching in is at the top of Loch Ken and on the edge of the Galloway Forest Dark Sky Park. It is set in the centre of the smallest and most picturesque Royal Burgh in Scotland. We have 10 cosy en-suite bedrooms with TV/DVD/Radio and tea and coffee making facilities, a traditional bar with a good selection of Malts and a welcoming log fire and an excellent restaurant specialising in fresh local produce. Wi-fi access throughout Hotel. This is the perfect base to unwind and explore the outstanding natural beauty of South West Scotland. You can enjoy walking, cycling, shooting or stalking, fishing, golf, birdwatching, photography and painting, watersports.........Or just totally relax and do nothing....We welcome well behaved and "dog friendly" dogs. TRADITIONAL HOSPITALITY AT ITS VERY BEST. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, Booking.com, TripOnline SA, Priceline, Cancelon and Cheap Tickets so you can book your The Cross Keys Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing