Rooms: basic and clean, but there was no information pack in the room: after unpacking for a 3 night stay I decided to try the wifi connection, but there was nothing in the room to tell me how, and the only information reception had given he was about breakfast timings and location. So, I thought I'd ring reception to ask (we were in north lodge, a bit of a trek from reception, so didn't fancy going). Unfortunately, no information pack, and nothing on the phone, so nothing to say what number to dial for reception. I guessed correctly (0), explained the situation and was given the various login details. I explained it was more than just the wifi and that there was no hotel info in the room, and was told then would let housekeeping know. Came back to room following day after room made up: no pack. So I then had to ask reception about the pool times, saying that there was no information in the room, and got a very abrupt response and told the times. How hard would if be to put a pack / sheet of A4 in the room with key info on it? An irritating niggle, not helped by lack of response.
The food was ok, given that we were with a group with a negotiated package, and the restaurant/bar staff were friendly and did their best. However, how can 3 staff cover the bar and serve around 140 covers in a restaurant for a 3 course meal, when they have all been seated at the same time? Our group were told to be seated at 7.30, starters came out at around 8pm, main course at 8.45, and dessert around 9.30. I feel sorry for the poor folk not with a group who were trying to get service too! The staff practically ran from start to finish, and kept smiles on their faces, but couldn't do the impossible! Things were no better for breakfast or dinner on other days.
So, mixed feelings: a reasonable 'deal' but dreadful staffing levels and the irritation of no information in the rooms about the hotel.
- Official Description (provided by the hotel):
- Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline, Orbitz, Booking.com, Expedia, Travelocity, TripOnline SA, Agoda, Hotwire and HotelQuickly so you can book your Best Western Passage House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Passage Hotel Newton Abbot