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“Nice bedroom, let down by meeting facilities”

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Best Western Passage House Hotel
Ranked #1 of 1 Hotels in Kingsteignton
Reviewed February 19, 2013

Reception staff quite helpful, room lovely, with a view of the estuary. Some road noise with the window open. Breakfast was nice but unexceptional. I only had a sandwich in the evening as I was working, running a meeting at the hotel, but I pre-ordered a sandwich for when I finished work, which was arranged for me no problem. The meeting room I was working in was adequate, there was no projector as expected, but I don't know if this was the hotel's fault or that of the person booking the meeting room on my behalf. I didn't get a chance to find out and made alternative plans to use handouts. One of the perspex sheets over the lights fell down during my meeting, but luckily didnt land on anyone. The meeting room could do with a little updating. The hotel receptionist did apologise for the room malfunction.
They could do with a sign at the bridge as you drive down the road, as one loses confidence that you are on the right road for the hotel, and the satnav thinks its before the bridge. Keep on going under the bridge, you will get to it!
Not bad for a 3 star overall.

Room Tip: Get one with a view of the estuary.
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  • Stayed: February 2013, traveled on business
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Thank Anita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 21, 2013

Thank you for your review.

Sorry to hear that you weren't 100% satisfied with your stay.

With regards to your meeting, if you require additional equipment we ask you to advise us in advance so we can arrange it for you.

We are unsure what happened with the light fitting but our maintenance team fixed the problem immediately.

Kind Regards

Carley Warren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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902 - 908 of 1,223 reviews

Reviewed February 18, 2013 via mobile

I love the view
I love the pool
The service has improved enormously
The rooms are good enough
The towels and Plastic Dove Soap cheapen it.
Man behind counter in the leisure area was risible. His copy of The Sun (or similar) was more interesting than us and he knew nothing!
We will return - but not sure if it's really worth the money.

  • Stayed: February 2013
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Thank Travelling_Trainers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 19, 2013

First and foremost thank you for your review.

I have passed on your feedback to our leisure club manager, who is in the process of investigating your experience, to ensure that a situation like yours doesn't happen again

I am happy to hear that you enjoyed the rest of your stay.

Kind Regards

Carley Warren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

Just returned from a lovely stay at Passage House. Had a two night stay using a groupon voucher and the value for money was brilliant. Had dinner in the restaurant on the first night and the seafood pasta dish was the best I have ever had. We stayed in the North Lodge and rooms were very clean. Staff polite and helpful.

Stayed: February 2013, traveled with friends
1  Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 18, 2013

Thank you for your review.

I am so glad to read that you enjoyed your stay with us here at the hotel, and I do hope that we can welcome you back again soon.

Kind Regards

Carley Warren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

For a 3* it a very good hotel. Clean, slightly dated(mainly bathrooms and ceilings) but for the price it is excellent!

We had room with double, single and z bed for 2 adults and 2 kids. The food exceeded expectations. 1st night we ate in hotel restaurant, then second at the onsite pub. Both very good.

Pool was lovely, perhaps needing new filters as some fine debris in water. But some guests who clearly not used to hotel pools and clubs did not shower before getting into pool????

Service all round good.

We normally expect little from 3* hotels and mainly use them for just a bed, but I enjoyed our stay here and would return in summer months to enjoy beaches and castles.

Good value for money.

Room Tip: Estuary view, even though we didn't have one we wished we did.
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  • Stayed: February 2013, traveled with family
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Thank Friendsinbristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 15, 2013

Thank you for taking the time to write your review.

I am really happy to read that you enjoyed your stay with us and I will be sure to pass on your feedback to the other members of the team.

I do hope that we get to welcome you back to the hotel again soon

Kind Regards

Carley Warren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

The estuary view room with balcony was lovely,big,clean and contained everything you would expect. The main areas of the hotel are clean and tidy but no automatic doors at entrance so you have to struggle through two sets of heavy doors. The main area seemed an odd layout,it didn't really encourage us to spend much time there,the seating areas are mixed with laid tables. The bar is poorly stocked with only one bitter and one lager on pumps,we were also charged £1 more for two drinks on a Saturday than we were for the same drinks on the Friday! The swimming pool was cold,there is a sauna and steam room in both the male and female changing room so we didn't use them as the whole point of this time away was to spend time with my husband not be in separate areas. A £1 charge was made for a towel,I've never had to pay for a towel before and you had to get them from the main reception. Breakfast wasn't great,my cooked breakfast was brought out before I'd even finished my cereal and it wasn't terribly appealing as I like my sausages to look like they have been cooked and not anaemia the plates were boiling the food on them however was not. Felt a bit rushed. We have had a better breakfast at a much cheaper holiday inn. All the hotel staff were very helpful,polite and do a great job. The staff and the location of the hotel are definitely it's best assets and because of this we would probably return but on a room only basis as the beefeater down the road does a great breakfast.

Room Tip: Definitely have a room with an estuary view and balcony,well worth the extra money.
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  • Stayed: February 2013, traveled as a couple
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Thank furryboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 19, 2013

Thank you for taking the time to write your review.

I am glad to hear that you enjoyed your stay at the hotel and I will be sure to pass on your feedback to the rest of the team.

I hope that we can welcome you back to the hotel again soon

Kind Regards

Carley Warren

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

Stayed 3 nights from 4th February on business

Starting with the positive points - all areas of the hotel were very clean and the staff were very helpful whenever there was an issue and both checking in and out was quick and hassle free. The bedroom had a double and single bed and was relatively comfortable.The gym is small but has some good equipment. I didn't have time to use the pool but it certainly looked good.

On the negative side - the hotel is very poorly signposted from the main road (tip - you need to put Hackney Lane into your sat nav because the post code alone doesn't take you there). Having said the room was good but sadly the same can't be said for the bathroom - there was a fixed head shower so I had to crouch down to wash my hair. My two colleagues had exactly the same in their rooms.

Now my pet hate - prices of drinks. There is no justification for charging £9 for a pint of bitter and a glass of house wine (not surprisingly there were very few people in the bar). There is a very nice welcoming pub only 75 metres away where you can buy drinks at normal pub prices and they have a good menu at reasonable prices

  • Stayed: February 2013, traveled on business
    • Value
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1  Thank andrew_wyrobek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 11, 2013

First and foremost thank you for your review.

I will be sure to pass on your feedback to the rest of the team members.

I do hope that we get to welcome you back to the hotel again

Kindest Regards

Carley Warren

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

Just spent 2 nights here on a group on deal. Finding the hotel was had as it is located at the end of an obscured lane which took us a while to find in the dark! We arrived also during a power cut and had to wait for about 1.5 hours to get into our room. Not their fault but we weren't even offered a free drink while we waited! The room was a good size and the view over the riverside was beautiful. Room was very hot but we opened window and turned off the heating which was fine. We went down to breakfast and were greeted with a slightly grumpy waitress who huffed and puffed while flicking crumbs off a table so we could use it! The table linen was stained so obviously already been used that morning. The hot food was OK but yogurts were not kept cold so I didn't fancy a warm one, they also didn't have decaf tea.

We had dinner included so we had a wonderful 3 course meal served by 2 lovely hard working waitresses. The highlight of our stay! Breakfast on the 2nd day was very similar to the first. On the whole, the hotel had good and bad points that would dissuade me from going back.

Stayed: February 2013, traveled as a couple
Thank cathyq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this reviewResponded February 7, 2013

First and foremost thank you for taking the time to write your review.

I am sorry to hear that you were not satisfied with your stay.

Please can I ask you to contact me on 01626355515 to discuss your experience further?

Kind Regards

Carley Warren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Passage House Hotel

Address: Hackney Lane, Kingsteignton TQ12 3QH, England (Formerly BEST WESTERN Passage House Hotel)
Location: United Kingdom > England > Devon > Kingsteignton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kingsteignton
Price Range: $68 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Passage House Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more   less 
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Also Known As:
Passage Hotel Newton Abbot

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