Have just come back from a great week skiing in Andorra with my two children which we really enjoyed ski school was great -however on our last night my two daughters both discovered they had all their money stolen from their purses which was left in room and in a child's handbag -I'm sickened about this they were very upset and as with the previous reviews here when I went up to reception to report it they were dismissive defensive and a disgrace with their attitude especially the peroxide blonde who needs to go to some kind of finishing school for her bad manners -this is totally a scam going on in this hotel and it happens on the last day as people are leaving at early hours of the morning and the police /hotel staff are not interested and the crystal ski rep was also totally useless -I rang him on the '24 hour' number and told him what was going on reception was chaotic with all the people reporting money taken -he never come back to the hotel and neither the next day on the transfer bus home even speak to me about it -they know we'll the cleaners at this and it happens regular here -I left my email with manager- no one has got back to me which I'm not surprised -we were on ground floor it was wild noisy but alot of noisy. guests and also arguing going on at night time -our room was unnaturally hot and no radiator in it and thermostat turned down -the food was ok first 2 nights after this it was very bad and seemed only suitable for Spanish guests -braised pigs trotters was one example! The Derby Irish pub was great after the slopes and also suitable for kids with games they can play. I would go back to Andorra but never to this hotel it was unacceptable what happened to so many guests On our last day here and the ski companies -crystal/top flight and Neilson should also look into what is going on with the way their guests are being treated
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- Also Known As:
- Hotel St Gothard
- St Gothard Erts
- St Gothard Hotel Andorra/Erts