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1 - 6 of 104 reviews
Reviewed February 28, 2018

My Grandson and I stayed in Hotel Erts for a week. The owner was very helpful and considerate with all my enquiries and requests, the room was simply furnished, comfortable, warm and big enough for us two. the coffee machine in the room was really good, better than the nespresso equivalent. The staff were attentive, caring and positive throughout our stay. Friendliness pervades the place.

Room tip: Best views at the front
Date of stay: February 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank ericholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2018

This vacation was booked months in advanced and our reservation was not recognized the evening we arrived. The hotel management was able to accommodate the first night stay with a room that was quickly made available. The hotel appeared to be under new management or owners because the images on the websites do not match the hotel up close and in person. The place appeared short staffed and the one attentive waiter was running ragged doing too many things at once. He was serving up drinks from the bar also waiting tables and trying to manage the front desk at check in. The emergency room that was quickly prepared for us on the spot was messy. There was a dirty spoon with food residue near the coffee and tea set up. The shower needed some fixtures as there was no way to take a standup shower. The shower had a handheld water source that made showering difficult. After management promised to make things right after our first night stay we were informed the next morning that our previously reserved room could not be accommodated. We did eat at the hotel restaurant the first night and that was not a comforting experience as well. Silverware was dirty and food was room temperature. Which is significant to mention because the entire hotel was cold. My partner and I slept in separate beds (we were given a room with double beds) with two blankets each and we were still freezing. Andorra is a beautiful town. I wish we could have had a better new year experience in Andorra. We left the very next evening back home 4hours away.

Room tip: All walls are very thin and so noise does travel regardless of what floor or room you choose.
Date of stay: December 2017
Trip type: Traveled as a couple
1  Thank Kristy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2017

My husband and I stayed at the Erts in Andorra on September 14, 2017. From the time we checked in till the moment we left the staff could't have been nicer. We were treated like family. Our dinner experience was over the top. Again the staff made the evening a memorable event. We couldn't have asked for anything more. Our warmest wishes to all the staff. We hope they have a successful year.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank SvetlanaSaitova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2017

Hotel has great views from the rooms.
Onsite dining is good value for money, as the cook is great.
Staff is professional, and even if some lacks in english skill, they get credits for great attitude.
Rooms are simple but clean.
Breakfast coffee was great.
Definitely coming back if visiting Andorra again.

Date of stay: September 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Abeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2016 via mobile

We do a wedding. They were very friendly. The another guests do not disturb us. The meals were so good!

Is a good hotel to ski and doing sport, if you are young people, because has bedrooms with bed ovee another bed (litera)

Date of stay: December 2016
Trip type: Traveled with family
Thank annabet67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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