My wife and I booked a 7 night stay at the hotel back in January 2012 with the previous owners and were very much looking forward to our stay. Unfortunately, and only one day into our Provence vacation, I suffered an unfortunate accident which necessitated me being airlifted from the scene of the accident to Nimes hospital. As a result of the injuries I suffered we were not able to continue our trip as planned which included moving on to Bois Breant and the Luberon in accordance with our schedule. When our then hosts telephoned Bois Breant on our behalf to explain the situation they encountered little sympathy and Bois Breant refused to entertain any thoughts of refunding even a portion of the 25% deposit we had paid on booking.
Frankly, and based upon the mixed reviews that the establishment has received under the new owners, I was not surprised at this turn of events. Indeed, from a ruthless business point of view I can even understand their position to a certain extent. However, the kicker is that they wrote to me and asked for an additional cancellation payment of 148 euros in addition to the 259 euros we had already paid. I understand that people have to make a living and that cancellation policies are needed to protect accommodation owners from unscrupulous guests who might decide to cancel a booking on a whim. Given our circumstances, however, I do not think it unreasonable to expect just a little bit of consideration for our situation. Refund some of the deposit? Keep it all and leave it at that? Not a chance.
Obviously I cannot comment upon the establishment as we have not seen it, nor upon the owners as we have not met them. Based upon our particular experience neither of these 2 situations is likely to be changed any time soon. There are plenty of good small hotels/B&B's in Provence and Bois Breant can rest assured we shall not be staying with them when we are once again able to visit the Luberon.
If readers are at all interested in how things can be handled in a crisis please refer to my review of La Bastide Sainte Anne.
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