My husband and I made reservations in April to stay during the first week of July. At the end of June we received an email informing us that due to the several events going on in the area, the hotel would be out of order from July 5 to July 8. I was annoyed to say the least considering that no one cared to inform me of this when I made the reservations before taking my money.
We were then told that our two options were to either change our reservation dates or stay at their other hotel which is nowhere near the beach. I opted to cancel the reservations as I felt like they should have told me that before taking my money back in April. I emailed them immediately to inform them that we needed to cancel our reservations and on the same day we received an email back confirming that the reservations had been canceled, but no money was put back on our account. I then get an email informing me that they needed my bank info, preferably for a bank in Venezuela. Really??? I don't live in Venezuela and I easily transferred money within 24 hours to your account so why can't you just transfer it back?
After plenty of emails someone finally emailed me back to inform me that there was an "administrative process" underway and as soon as that was resolved we would be getting the money. Another week passed and so I emailed someone again, but no response. At this point I was in tears because we were less than one week away from our trip and we still needed to reserve a room at another hotel and needed the money to do so. Since my emails were not being answered, I had to go out and buy a calling card to call these people only to be told that they could not give me a refund because I was in the U.S. and I NEEDED a Venezuelan bank account. wth?????!!!! when was someone going to tell me that? why the hell would you take my US dollars when you don't have a way of returning them? I was so undone at this point that I was able to get a hold of a distant family member who happens to live in Venezuela and he gave me his account info and scanned his id for the refund to take place. I then receive an email from them telling me that it's going to take another 15 -20 days for the refund. WHAT?? I have to travel in two days! I was completely livid. We had to borrow money to make reservations somewhere else. what a disaster!
I guess they have gotten too big to deal with small administrative issues. I have always heard that this was a sophisticated line of hotels, but I see that the one at agua dorada is surely an exception. If you are coming from out of the country and you do not have a Venezuelan account, don't bother coming here..
- Official Description (provided by the hotel):
- Situated along Margarita Island's magnificent northeastern coast, Playa el Agua, the newest addition to our family of 4-star luxury boutique hotels - Agua Dorada Beach Hotel by Lidotel - is a tranquil beach haven nestled upon the shores of the Caribbean Sea. The hotel is conveniently located 25km from the main city of Porlamar and 35km from the Porlamar International Airport (PMV).Offering the same amenities as larger resorts in the area, our modestly-sized property allows us to provide our guests with an exceptional level of personalized service not easily found at our other hotels or resorts in the area. Our safe and secure environment provides travelers with a completely harmonious experience within a tropical setting.Find your inner self as you take a siesta on one of our beachside relaxation beds or leave your footprints-in-the-sand along the pristine shoreline as you walk for miles in pure bliss. If you are a traveler that likes adventure, our beachfront location also allows for a variety of motorized and non-motorized water sports and activities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Orbitz, Expedia, Hotels.com, TripOnline SA, Evoline ltd, Cheap Tickets and HotelQuickly so you can book your Agua Dorada Beach Hotel by LIDOTEL reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Agua Dorada Beach Hotel By LIDOTEL Margarita Island/Playa El Agua, Venezuela