Arrived at Axos at 10pm to be told they had no record of our booking but not to worry as we could stay in the hotel next door and it would all be sorted by the next morning. As you can imagine, we didn't get much sleep and the hotel we were put in was very basic and not what we had paid for. After a stressful night, went back to Axos and were told we could have a free breakfast as they were waiting for an email regarding our booking (how that worked when it was 6.30 UK time, I don't know.) After breakfast, we were told that everything was sorted and our room would be ready by 12.30. Very disappointed as had a stressful night and were now losing a morning of our holiday.
Once sorted, we had an enjoyable week and no further complaints. The cocktail bar is one of the best and all the staff very helpful throughout the hotel.
- Official Description (provided by the hotel):
- Axos is a cozy and pleasant apartment hotel, in a beautiful location and with a great variety of services. Highly recommended as an alternative for those who want to explore majestic Rethymno and its surroundings but don't want to be confined within the city. Its name comes from the village ‘AXOS’ where the family that runs the hotel comes from, works since 1989 and been fully renovated in 2009. It is built in an L shape that encloses the pool and garden. There is also a gift/gold shop near the entrance where guests can benefit from an exclusive discount on every purchase. Axos is located in Platanias which is the most well known seaside village for the holidaymakers with restaurants, supermarkets, bars, stores with clothes or souvenirs and with a very good bus and taxi transport. To its guests it offers free Internet WI-FI at the public areas (lobby, pool, bar) (Wi-Fi) or they can use the PC provided in the lobby are and its target is the friendly atmosphere since it is a Family Run hotel. Last but not least, Axos is very pleased and proud to announce that the National Jury of programs ''GREEN KEY'' decided to reward ''Axos'' hotel, after having evaluated their application for participating in this ecological label for tourist units. So now Axos is officially a ''GREEN KEY'' hotel.''Axos hotel offers 44 Studios and Apartments that recently have been renovated (2009). Modern furnishing, spacious rooms and big balconies suitable decorated in a pleasant atmosphere. All rooms are equipped with central heating, self controlled air-condition, balcony, satellite Flat Screen TV, direct telephone line, radio, cooker with 2 rings, microwave, kitchen kettle, coffee & tea making facilities, refrigerator, toaster, coffee maker, wake up service, hair dryer, bath tabs and very relaxing bed mattresses with ISO certifications for you to enjoy. ... more less
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- Also Known As:
- Axos Hotel Rethymnon
- Hotel Axos Crete, Greece