We were greeted at the airport by Rose who infomred us that our room was not available due to electrical faults. She brought us to the NAK hotel for one night and we were picked up in the morning to go straight to the orangutans centre. When we did arrive at the retreat we were encourgaed to have some lunch and then we would be taken to the room. We really just got the feeling like we were being lied to, and that they had simply overbooked the rooms, as once we watched 5 couples checkout, our room was suddenly available and 'fixed'.
We stayed in the ridge stilt hut which was my favourite thing about Sandakan/Sepilok, nice comfy white linen bed and mozzie net, seminoutdoor shower/toilet and amazing views just lying in bed with the walls open. However, we had no towells, the shower didn't work and the toilet didnt flush. You needed to 'pre-book' your lunch and dinner and yet we were infomred 3 times that the items we had ordered they had run out of (one would assume that would be why you would pre book). The person at the desk, is reception, waiter and everything meaning service is slow and you can tell they are struggling. The place only accepts cash, the nearest ATM is a 40 min taxi ride so make sure you have enough money for accomodation, food and activities before arriving at sepilok. We ended up checking out early and leaving sandakan/sepilok 3 days early as we were just over the bad service and none of the ATM's accepted my travel mastercard meaning we ran out of cash.
- Official Description (provided by the hotel):
- Paganakan Dii is the perfect retreat to experience Nature in its most serene and natural state. Built on a site high above the surrounding foliage, the combination of cool longhouses and cosy duplex chalets makes for an experience worth a thousand images. ... more less
- Reservation Options:
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- Also Known As:
- Paganakan Dii Tropical Retreat Hotel Sepilok