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“Yucky old place, good burgers and fries!” 3 of 5 bubbles
Review of K & R Drive In

K & R Drive In
Ranked #1 of 1 Dessert in Rice Hill
Cuisines: American, Fast Food
More restaurant details
Restaurant details
Good for: Families with children, Kids
Dining options: Dinner, Lunch, Parking Available, Seating, Takeout, Wheelchair Accessible
Vancouver, Wa.
Level Contributor
291 reviews
119 restaurant reviews
common_n_restaurant_reviews_1bd8 144 helpful votes
“Yucky old place, good burgers and fries!”
3 of 5 bubbles Reviewed March 11, 2012

Yep, no bathrooms. Old buildings. But, my burger was good, and the plank or steak fries are plentiful and good. I read the other reviews, but our service was okay. Been here several times over several years. Nothing's changed!

  • Visited February 2012
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank imawandrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Visitor rating
    29
    22
    12
    5
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Tacoma, WA
1 review
common_n_restaurant_reviews_1bd8 9 helpful votes
“Worst customer service I've EVER encountered!! We were abused!! Also - disgustingly unsanitary, and subpar food.”
1 of 5 bubbles Reviewed November 20, 2011

Wow. I’m still a little in shock. We just saw the sign for Rice Hill and thought we’d give our kids a treat and stop at the ice cream place. As we were sitting in the car, we watched one of the workers (in her 20’s, long, died yellow-blonde hair with dark roots, pulled back) wipe down the part of the water fountain where the water comes out with a visibly dirty cloth. I was completely grossed out. She then used the same cloth to wipe down the inside of the drinking fountain basin. (This was the same cloth we’d just watched her wipe down the outdoor tables with!) My husband went up to the window and the same woman was working the order window. He had to ask her to wash her hands. He ordered, and when he returned I noticed we’d been overcharged by several dollars. (We’d ordered 2 scoops – 1 scoop of one flavor and 1 scoop ½ and ½ of two flavors – a two scoop bowl is $4.50.) They’d asked him if he wanted them in separate bowls and (not knowing he’d be charged 3 dollars more) my husband had said yes. This should be a simple misunderstanding, right? Unfortunately; so wrong. Wow, again. My husband approached the window and explained he’d been overcharged. The gal explained that because he got it in separate bowls he was charged $7.25. Well, 6 scoops of ice cream cost $7.75. We’d gotten two. I was sure they’d be reasonable and realize, upon our explaining we’re from out of town and not familiar with their menu, that it was a misunderstanding, and we truly only received two (small) scoops of ice cream (which didn’t taste particularly fresh, by the way – yuck) and happily refund the difference (and keep our business.) So, I went back up to the window with my husband to explain. What happened next still blows my mind! (I should add NO other customers were waiting, so it wasn’t that they were rushing out of pressure to serve another customer.) I began explaining the entire situation to the worker, at which point she became argumentative and was saying “I GAVE him what he ORDERED!” I explained, calmly, that that wasn’t what he’d meant to order. We’re on a road trip, on a tight budget, not from this area, and didn’t realize it cost more for separate bowls, etc. She then said “We don’t give refunds.” She disappeared for a second, then gave us a “customer complaint” form to fill out. I said “We aren’t getting a refund, though?” because we’d thought it must be a form to fill out for a refund. She said no. At this point, another worker came over (a middle-aged lady, gray hair pulled back with thick bangs) and said “The time for a refund would have been when he first ordered. Now, it’s too late!” (Basically screamed at us!!) (This also contradicts what the other gal says – that they don’t give refunds! Besides, how obviously untrue IS that? Of course they give refunds. What if they accidentally overcharge someone? I start to explain “We’re from out of town, we didn’t understand your menu, you know all we got were two scoops of ice cream, but we can’t afford to pay that much for it.” (Or something to that effect.) She SLAMS the window in my face. HARD. It makes a loud bang. RIGHT in my face!! I was in absolute shock! My husband was, too!! I open the window and say “You literally just slammed the window in my face! That is so rude! Why can’t we just reasonably talk about this?” Then she goes on a RAMPAGE! “You need to come back when the manager is here. We’re not giving you a refund. You need to leave our property, now! This is private property! Get your [...] out of here!!! You need to GO! NOW! DO YOU WANT ME TO CALL THE COPS?” She grabs the phone! I need to emphasize. At NO point has anything on our end escalated. We felt so confident they were merely misunderstanding us, since it seemed such a simple issue and fix, that we just kept explaining. Calmly and respectfully. They were argumentative, defensive and belligerent from the start. I just couldn’t believe it. Maybe they were just upset because we’d had them wash their hands after scrubbing the water fountain and spit area with a dirty cloth?! I asked what on earth they would call the cops for? “BECAUSE YOU WON’T GET YOU’RE A**ES OUT OF HERE! LEAVE! NOW! IT’S TIME FOR YOU TO GO!” And, of course, she SLAMS the window, again. So, we start filling out the form. Eventually, the first gal comes back and opens the window (I figured they’d thought better of their behavior and come to give us our refund.) Nope. She asked us to scoot over so they could help the next customer. At this point I try to appeal one more time. I say “Why don’t you want us to leave happy? We’re from out of town. I’m a Mom of 4 kids. We’re on a budget. We’re on a road trip! (I’m in tears because of how I’m being treated.)” She asks us to scoot over. So, my husband says. “Okay, we’ll scoot over. But may I please ask your names.” The gray-haired rampage lady screams “NO!” I’ve NEVER encountered this before! If they’re so sure they’re right, why do they care if we know their names to put on the comment card? So I just took a mental picture of them and will describe when exactly they were working so the owner will know exactly who we were dealing with. (11 am, Sunday, November 20, 2011.) At this point, the gray-haired lady comes back over, opens the window in front of us, violently SNATCHES the paper out of my hands (before I’ve finished) and says “YOU NEED TO GO! NOW!” At this point, I told her we’d be following up with a phone call. (I’m assuming she trashed our comment card. We’ll be sure to follow up to find out if she did or not.) So, we need to do our duty. Of explaining to you that this is an un-sanitary place AND an unkind, unreasonable place. As you can clearly see, we’ll never be eating there again. And we should try to be sure others avoid this fate, too!! We never raised our voices. We never swore. We never threatened. All we did was ask how we could resolve the situation. To sum up: it was unsanitary. The food wasn’t good. The service was ATROCIOUS.

  • Visited November 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
9 Thank mamaamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tromso, Norway
Level Contributor
66 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Traditions live on.”
4 of 5 bubbles Reviewed November 4, 2011

This place has never been famous for having bathrooms or ambience. But it is legendary, and as I stopped in for the first time in almost ten years, it hadn't seem to have changed at all. Still serving epic portions of umpqua ice cream in cheap styrofoam bowls and plastic spoons. I couldn't have been happier.

  • Visited July 2011
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank dacky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Linn, Oregon
Level Contributor
91 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“The Good, The Bad and The Ugly”
3 of 5 bubbles Reviewed October 29, 2011

I don't really have a lot to add to other people's reviews, except to say that I still stop here when I feel like it, as I have done for almost thirty years. A number of things astound me about this place: the cooked food is at best average drive-in food, the customer service can vary so much, the place looks as rundown as it is, there is no restroom (come on, with the money they make, they can afford to rent Porta-Potties at least), and if you want anything extra, expect to pay for it, yet the lines are often long to order food and ice cream. On the other hand, the ice cream is delicious and servings are huge, and you can order some excellent flavor combinations of shakes. Just the thing for a hot summer day!

  • Visited October 2011
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Shelmert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
27 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“It's like folk art: not pretty but still wonderful”
4 of 5 bubbles Reviewed September 12, 2011

Stop for ice cream, yummy, creamy, cold, with big servings. It's just trailers and old picnic tables; nothing much. But to those like us, who like a bit of Americana with our trips, this is a little gem. Go up to the window and order some big drippy indulgence. If you get a big enough cone, dollops of cream will roll down your fingers before finishing and then you will just have to lick your fingers.

We've even had a backwards lunch (desert first), then stopped later for the meal. Yep, our family thinks it's worth it. We first came when the children were in car seats; now they are adults. We often meet other travelers and see who has the longest history of visits.

If you think like a stuffy old adult (and I’m old) you will bemoan the lack of facilities or the old tables, or the port-a-potty in the back. But if you still have a child inside, somewhere, you will smile when that cone gets handed out the window into your eager hand.

  • Visited July 2011
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank ABAinCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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