It has been 25 years since we were in St. Martin and having traveled all over the Caribbean and read Trip Adviser reviews as I always do to make good decisions before choosing places to stay. Well this time it was a really bad decision to choose Palm Court. If you are expecting to see pink cheeked French ladies with flowers and fresh baked bread in their bicycle baskets smiling as they pass you are in the wrong place. This dump is smack dab in the middle of a gypsy ghetto and you will see scars ,missing teeth,tatoos,squinty eyes and smell poor hygiene. Now when you go through the security gate you will notice razor wire strung out and shining in the sunlight and if you look at the small window in the toilet room it is screwed shut from the inside and there is no vent fan. This joke of a hotel has no security and the office is only open for a few hours each day and is staffed by people who are not experienced in the hospitality business. My wife and I went for a 10 day vacation centered around our 38th anniversary which was 5/30/12 we arrived 5/26/12 and were given room #13 on the first floor. The first night when Kathy tried to shower there was no pressure or hot water and the office was closed for the evening,she and I cleaned up as best as we could using the shower near the pool area. Waking up the next morning we were covered with ant bites and found them all over the room. When the office finally opened we mentioned this to the girl on duty, she reached under the counter and slammed down a can of insect spray an told us to return it when finished . We told the chamber maid about the problem and she changed the sheets and sprayed the room. The next night i woke up to find a large cockroach crawling over my arm,we went to the local market they had plenty of roach spray, it took us two days to kill the family of them that lived under the sink. When we told the management about this problem they responded that the person who takes care of that will not be there until Monday because this is a small French hotel she snapped back at us. We went to the beach which was pretty good and loved Bikini Beach bar. We were looking forward to celebrate our anniversary on tues. 5/30. Monday evening we went to the food court and had a pricey hamburger at Happy Days and it was pretty good. We left our room at about 6;30 to eat and upon our return at 8:30 we unlocked the door and decided to watch a movie on the laptop computer, when Kathy went to get it she could not find the bag that it was hidden near the suitcases. On the floor we found our passports and magazines which were in the computer bag, looking around the room other items were missing and a sick feeling came over us...WE GOT BROKEN INTO AND ROBBED! Our money and small valuables were locked in the room safe, but they got the Mac laptop,Ipad,Ipod,amplifier dock,voltage adapters and a bone handled German switch blade knife. The sneaky gypsy weasles had entered the room through the 11x22 inch toilet window and ripped us off. Now what to do? we did not know how to contact the police and Kathy went to Bikini Beach bar where Corina helped call them. The Gendarmes arrived quickly and called a forensic team to take finger prints. They told us that there is a lot of trouble in that area and have been to Palm Court before. Look at some of the pictures other people took of the front of the rooms and you can see the small window to left of the door. The next morning when the office opened they knew of the break in ,but did not come to our room to express any regrets and when we asked what they were going to do we did not receive a sincere apology . Next we asked about their insurance and were told that a police report with serial numbers and receipts of the stolen items would be necessary.. We went to the police station the following day and Kathy was able to obtain some for the laptop and the Ipad. We requested to change our room which was done because the shower drain would back up when the toilet was flushed and the a/c was not working well. Being very angry about the bad situation we walked around the area to check out the surroundings that shocked us when we saw where we were. We considered going to another hotel but thought that Palm Court might comp us for the stay...wrong they only took off for the night of the break in.
Chapter 2 "The French runaround"
Upon our return back to the US after a lousy vacation we gave PC hotel all serial numbers ,receipts etc.and emailed them about what their ins. co. was doing and when we could expect an answer and payment after all we did nothing wrong and did not leave anything out in the open an securely locked the room it was lack of security and no video to protect it's guests. Well email after email, stall and delay we finally got an answer"the amount of the stolen objects is less then their franchise?" but we will cover you for the cost of the damaged window in the amount of $398.00...we lost over $4000.00 of electronics and that is all we get! When asked about refunding part of our stay they forgot how to speak English. I contacted the St. Martin tourist bureau and was told by a Mr. Sam Fusco that he hears many times about robberies and the police never solve the crime or retrieve the stolen property. I got the $398.00 yesterday.
Chapter 3 Moral of the story stay away from Palm Court unless you are French because they don't care much for Americans and don't have good plumbing. Before you book any place that you have not seen ask about security and safety. The French have strange ideas about integrity and fairness and we were victims of that kind of thinking. What kind of hotel has razor wire to keep out vandals and crooks, if you ever see that turn around and run. I do not plan on returning to St. Martin.And thoughts in closing ..who knew exactly when we left for dinner that night and when we would return? Who knew that we had an expensive computer and ipad that was not in plain view? Who knew that the ipad had a GPS but never turned it on? Maybe this was an inside job made to look like a random robbery? Everything stated here is fact and can be documented...what smart answers do you have now Palm Court! Dick Kalaman
- Official Description (provided by the hotel):
- Palm Court is situated in Orient Bay, just two minutes walk from the beach and all local amenities. Orient Beach is on the windward side of the island, so the hotel is blessed with the cooling Caribbean trade winds for most of the year. The breeze not only keeps the temperatures comfortable, but also provides ideal conditions for watersports such as windsurfing and kitesurfing. ... more less
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- Also Known As:
- Palm Court Orient Bay
- Hotel Palm Court