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“Bad Manger, Bad Food,”
Review of The Woolpack

The Woolpack
Ranked #23 of 35 Restaurants in Banstead
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed October 8, 2013 via mobile

Upon arrival at Woolpack very busy Thursday 3 October as quiz night, We ordered the over priced standard out of catering wholesale products, expecting at least for them to be cooked well.

This was not the case the deep fried Brie in breadcrumbs hadn't reached correct temperature in centre was solid , cold and bland. The chutney accompaniment bitter.

The attempt at pate was at best supermarket with yet more of the incipient chutney, described as different however looked tasted same as the Brie chutney.

The whitebait was ok but again bland.

The Manger cleared our less than eaten starters without asking how it was. Quick group decision was not to complain at this point as we were all very hungry and having read - hand made, home made, fresh ingredients , chefs recipe HOPED the chef may deliver with mains.

2 hotspots ordered, without basic seasoning or taste, one sent back

Next send back the salmon that was so over cooked and dry a steak knife could have been used, with spilt hollandaise sauce and asparagus that was so old it was limp and black inside when cut open making it very bitter.

The final dish sent back was apparently Sea Bass on the crushed potato, as it didn't taste of that, it was lucky we had a menu to identify the fish.

We asked to speak to the so called manager.

How wrong
He told us as the plates from starters looked like they had been finished they must have been ok ( I explained you ask your customer, and we covered the disgusting sloop with our napkins )

When we complained about the mains I enquired have you and chef tried it " yes it's fine nothing wrong with it" please see picture which clearly shows a split sauce, cold hard over cooked salmon, demonstrated by colour and oil Etc

When the other people on the table complained the manger was quick to tell them their wrong, food fine.

Please don't waste your money there, it's not good food, the manager adds insult to the customer with his lack of customer service, and cowardly let his staff refund us without offering an apology.

As decent folk we paid for our wine and beer, 1 eaten Hotpot, any DECENT MAN and MANGER would have given the drinks complimentary.

Our group was made up of Four adults eating

one of which has extensive food, Resturant catering , pub management knowledge ( she ran and built up one of the most established and popular local wine bars with over 36 years in the industry)

Ex Cellar Manger that actually worked for All-Bar One and other more well received establishments as a Trainer of Management and staff.
With particular expertise in Customer Care, Food focus.

A pub and Resturant reviewer

and the final person that was so embarrassed and hungry that did muster through the dish described as hotpot.

Very expensive for inadequate food and appalling manger left us hungry with bitter taste.

3  Thank Zb75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 - 171 of 191 reviews

Reviewed September 15, 2013

Went to the Woolpack on a Tuesday evening to meet some family for a drink and decided to have a bar meal.

Unfortunately there was only one lady serving at the bar, with about 10 people waiting to be served, and therefore, we decided to eat in the restaurant, which has waitress service.

Service was very quick and the lady serving us was very pleasant.

Strangely they did not have the vegetarian sausage and mash that my brother had ordered, so he had to settle for a vegetarian burger.

Food took about 30 minutes to arrive.

I had the chefs pasta of the day, (Chicken in a creamy sauce), which was very greasy and had way to much salt added.

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Thank mark t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

The pub is nicely decorated, has a good atmosphere and a decent sized garden and car park to the rear. Parking however can be a problem on a busy day. We found some of the bar staff to be friendly although a couple were abrupt and service was a bit on the slow side. The food and drink are a bit pricey, although the food was delicious. However, the pub doesn't offer kids meals and doesn't have any activities for children in the garden, which was disappointing as we had a number of children in our party.

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3  Thank postieclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Have only eaten here once but my mother goes quite often. Good food, value for money and nice friendly atmosphere. Well worth a visit

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

The staff are attentive and the food was lovely. Took my parents and my Dad commented that it was the best meal he had ever had!!

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1  Thank JewellsUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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