I was in the Cotswolds last weekend and was lucky enough to visit the wonderful tearooms at the back of the mill. The food was excellent, ambience relaxing and the staff (brother and sister I believe) courteous and friendly. They wholeheartedly welcomed us and our beagles, the latter receiving biscuits and water without even having to ask!
I was less impressed with the retail side of the business. The shop staff were dismissive and rude with the young girl only interested in her mobile phone. The museum was simply a rip off.
I want to make it clear that this is review of the tearoom and not the shop/museum as I feel it would be unfair to group the two together. I can only assume that the tearoom is run under separate management-which it must be to have such a hugely different approach to customer service.
Don't let the negative reviews of the shop let you miss out on such an amazing hidden gem as the tearoom. I can't help but believe that if the poor lady whose review appears below had visited the tearoom the reception would've been very different. Her dog may even have got a biscuit!
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