Stayed here a few weeks ago with a party. Very impressed with the hotel building and grounds, considerable successful effort has obviously been made to keep it bright and manicured. The staff were polite, professional and friendly. The rooms were exemplary of the luxury standard which the hotel markets at - crisp egyptian cotton, excellent large beds and spacious, attractive rooms. The bar is attractive and comfortable with some great beers and a good wine list.
It is an expensive hotel, but the return value is certainly there and If it were for the hotel alone this would be a five star review. The reason for the three star rating? The restaurant is a confused and pretentious affair with standards well below the rest of the hotel. In fact, were I the manager of this hotel I would be pretty furious at the head chef for undermining the rest of my excellent work.... but only after I had brought pest control in to deal with the swarms of flies in one corner of the restaurant area. It's not very pleasant to have flies landing on you while you are eating, no matter how good the food is. Food and flies don't mix... unless you are a lizard.
Note to manager - Rentokil - regardless of cost.
I don't really know where to start with the kitchen. I was worried when I first read the menu that whoever wrote it didn't know their trade very well. Head chef simply doesn't seem to know what he wants the kitchen to be - conceptually it seems undecided. We have essentially pub grub (curries, steak and chips, fish and chips) sharing space with some pretty aspirational (or pretentious) dishes such as mushroom scotch egg with saag aloo (brave or stupid?) and gourmet burgers with pulled pork. Whether this is a sincereattept to be current, or whether it's just pretentious.. it fails by some distance to deliver good food. Even the basics fail in quality from a menu which is simply far too large and diverse.
Nothing is more embarrassing than a failed attempt at being en vogue, not many things are more disappointing than spending a lot of money on poor food. So it's a bit painful to read a menu with gourmet burgers in a brioche bun and pulled pork, referencing current trends in gastronomy... only to find a dry meatball in a burnt bun with some pulled pork indiscernable from wet cardboard. Neither was it just one dish, it was pretty much all of them. A watery, insipid curry with a 'naan' thick and stodgy like an english mufffin... A fish of the day (bream?) overseasoned and drowning in an oily grave of clarified butter.. The duck breast was cooked beyond flavour and cook honestly have been animal red and dead. If you're going to serve whitebait with a tartar sauce (prosaic but delicious) why do you not make your own fresh and vibrant tartar sauce? Instead of emptying sachets of heinz tartar sauce into a ramekin?... you didn't do that?.. then why did it taste like that?
It's a large open kitchen with a spacious, busy restaurant full of relatively high-spending people. Once you've solved your fly problem you have all of the ingredients for carving a brilliant reputation well beyond Ipswich. But you have to get that menu sorted and brings somebody in who can run a kitchen, because right now it's all wrong - the concept is muddled, the chef is inept, and it's clear from the small things (burned brioche) that the kitchen staff aren't trained adequately.
Really good cheeseboard - but too little too late... especially as the breakfast was also dry and spartan.
So, in short - a really well run hotel in a beautiful building is let down terribly by a clear lack of vision and expertise in the kitchen.
- Official Description (provided by the hotel):
- Please note we do not reply to any comments posted. Please contact us directly if you wish to discuss your experience further. A superb joint venture between Milsom Hotels and Hills Group.The bistro restaurant has everything you would expect, inventive food alongside classics such as the delightful fish and chips, a buzzing but relaxed atmosphere and wonderful service from a friendly and professional team. Although you cannot book at Kesgrave Hall it is open all day! So you can arrive when you choose.The 'stay' part of eat, drink, stay (our milsoms mantra!) Could not be any more enjoyable. The Principal suites, whilst lavish and grand, are competitively priced and all bedrooms are beautifully designed and fully equipped with the very latest TVs and MP3 players. The bathroom products are lovely too! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Priceline and LateRooms so you can book your Milsoms Kesgrave Hall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Milsom`s Kesgrave Hall Hotel Kesgrave
- Milsoms Hotel Kesgrave